Customer Testimonials

The people are wonderful

Great staff!

They are the only place I could find who could fix my tandem bike

Outstanding customer service, as always

Friendly and competent.
My needs are addressed immediately on entering the store.

They had a good selection and the sales person was very knowledgeable and helpful. We have bought many bikes from penn/freewheel bikes over the years. We have always been pleased with our selected bikes and their service. It’s the first place that we always go when we are looking for bikes for us or our kids.

Freewheel staff were transparent about costs and did high-quality work.

Great friendly staff and mechanics are awesome. Very organized and easy to schedule maintenance work.

Your staff is friendly, informative and great people.

Staff is knowledgable and downright nice!

I liked having a technician go over my bike while I was there to explain what was needed and why. The result was a completely renewed ride, exactly what I was looking for and at a fair price

Very helpful on products for beginners.

Thoughtful help in everything from purchasing a bike to solving a knotty mechanical problem

Really nice. Noah I explained how to use the products and recommend a tool.
Great service!

Great service, always helpful

Kaye was great!

Everyone is so friendly and helpful here. This is by far my favorite local bike shop.

Friendly knowledgeable service.

Honestly, I just got a really good deal on some stuff due to end of season close out. So it was a very positive experience. The guy assisting us was very helpful and friendly, and seemed to know quite a bit about everything in the shop. Overall, his service made us feel welcomed and like we were in good hands with respect to our cycling needs.

Timely and friendly

I just like them.

Friendly, knowledgeable staff! Quick turnaround!

Exceptional service sales and follow up

Noah is the greatest! I have walked in for minor repairs twice and he is so friendly and helpful and fixed my bike on the spot. Employees like Noah aren’t easy to find. Give him a raise!

I will buy my next bike from freewheel!

Great customer service!

It's been less than a week since I picked up my custom-built gravel bike, and I've already recommended this Freewheel shop to my cycling network, so yes, I think this is a first-class bike shop!

I did a lot of prep work with Aaron who helped guide me through the amazingly technical and complex jargon and choices, ending up with a lovely gravel bike of my dreams (or at least, within my budget). I never felt pressured, let alone looked down upon for my lack of knowledge, yet at the same time Aaron would provide his opinions and what has worked for him as a long-distance bikepacker. To top it off, Aaron went above-and-beyond to help get everything I wanted to fit and be readily accessible in a tight cockpit with well thought out designs and tricks.

Even though I'm on the other side of the Twin Cities I know that I'll be back to take advantage of the skill of Aaron and his staff.

Great service!

Great service! Listened to my goals and determined a great fix to my bike light accessories that exceeded my expectations

Great sales staff and mechanics

Great service and they went above and beyond letting me take a display item and replacing it when they got a shipment in.

Also gave me advice on brands.