Customer Testimonials

Helpful and detailed explanations of maintaining my tubeless set-up on the bike I bought there.

I love the sales people, knowledgable and not stuffy.

Freewheel has become more than just a bike shop for me, Freewheel is a partner in my cycling journey. I first entered a Freewheel store in 2022 with almost no knowledge about bikes at all and over the last 2 years I have not only learned a lot about bikes, but I have also had my interest in bikes turn into a passion for cycling. I attribute this to the clear passion all the employees have about cycling, it’s very contagious. 11/10, will continue to recommend.

Exceptional service and attention to detail.

Excellent service. Timely.

The staff was great and really friendly. Appreciated the price and speed of service as well.

Everyone was knowledgeable and extremely helpful. Great shop! I’ll be back.

Very knowledgeable employees and always willing to help answer any questions.

I’ve had you all service my bike a few times, and you’re always efficient, transparent, and reasonable.

Customer service and full knowledge of your bikes.

Very good customer service. Thank you

Friendly service

Aaron and Kay were very friendly and helpful throughout our exploration of bikes.

Great service! Products are what I am used to.

Knowledgeable, friendly staff. Felt very welcome.

Walking distance from my home.

Very knowledgeable and helpful store personnel (Aaron) when I was buying my bike. And bike delivery was an added bonus!

Kind, friendly and knowledgeable people in shop.

Great service!

Love the team. Friendly, knowledgeable and fast!

Knowledgeable, friendly staff. They met me where I am in terms of experience, budget. A very happy vibe here!

Engaging employees

The experience was great, start to finish. The bike I wanted to test ride was ready when I got there, I was given good directions of the area for test riding, and bike adjustments were made quickly for my test. I decided to buy, accessories were offered without pressure, a tubeless upgrade was completed quickly, and I was on my way.

Helpful staff found exactly what we needed!

The staff at the shop is always friendly and helpful. I like that if they don’t know something, they will get back to me with the answer.

I worked in the industry for over a decade and still keep up with tech, products and trends. People making up an answer I know is wrong doesn’t sit well with me.

The staff at Freewheel doesn’t make things up. They do their homework. I appreciate that.

Kind people who know what they are doing.

The Staff have been helpful every step of the way and always remembered me. They have great knowledge on bikes. Anything I ever needed fixed or upgraded, they helped immensely. I’ve been to other shops before but I always made Freewheel my priority. Thank you Freewheel Bikes !

The staff is nice and treat people like humans. No bad bike snob attitudes observed.

Great mechanic

Very helpful, honest, well informed staff.