Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8938 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 9, 2021 — Rated 10 out of 10 by R.L. Zerorez Tri-Cities
What do you like about our products and services?

Your services person was great!! Very good employee!!! Hope to have him back someday.
Report a concern   February 8, 2021 — Rated 10 out of 10 by J.T. Zerorez Tri-Cities
What do you like about our products and services?

Thorough. Good cleaning job. Polite guy t work with. Did a great job
Report a concern   February 8, 2021 — Rated 10 out of 10 by B.G. Zerorez Tri-Cities
What do you like about our products and services?

Zerorez has done an outstanding job on all the cleaning projects we have asked them to do. I would highly recommend them for any carpet or tile cleaning projects that you might have.

Report a concern   February 7, 2021 — Rated 9 out of 10 by D.L. Zerorez Tri-Cities
What do you like about our products and services?

Arrived on time, great service and the carpets look great!
Report a concern   February 6, 2021 — Rated 10 out of 10 by V.P. Zerorez Tri-Cities
What do you like about our products and services?

It was quick, mess free, and they did an excellent job.

Report a concern   February 6, 2021 — Rated 10 out of 10 by Valerie Loffler Zerorez Tri-Cities
What do you like about our products and services?

Service was awesome. I was kept informed of arrival time, he was quick and thorough, and genuinely a nice guy. Thanks, Michael! Well done!
Report a concern   February 6, 2021 — Rated 10 out of 10 by Michelle Pena Zerorez Tri-Cities
What do you like about our products and services?

My carpet is clean and looks like new. The young woman that came to clean was polite and friendly.
Report a concern   February 4, 2021 — Rated 9 out of 10 by D.G. Zerorez Tri-Cities
What do you like about our products and services?

The tech explained what he would be doing and finished in a timely manner.
Report a concern   February 4, 2021 — Rated 10 out of 10 by moose martinez Zerorez Tri-Cities
What do you like about our products and services?

Great service always never dissatisfied

Report a concern   February 4, 2021 — Rated 10 out of 10 by Jillian Mahler Zerorez Tri-Cities
What do you like about our products and services?

On time, kind, professional, and thorough! I am so pleased with my clean carpets
Report a concern   February 3, 2021 — Rated 10 out of 10 by C.B. Zerorez Tri-Cities
What do you like about our products and services?

The representatives that have come to our home are always thorough, professional and knowledgeable. They have been kind and considerate of our home and belongs. Plus, they do a great job cleaning!
Report a concern   February 3, 2021 — Rated 10 out of 10 by R.M. Zerorez Tri-Cities
What do you like about our products and services?

Technicians are very professional, respectful, and good at what they do. I feel very confident with their knowledge of fabrics and cleaning agents.

Report a concern   February 3, 2021 — Rated 10 out of 10 by B.W. Zerorez Tri-Cities
What do you like about our products and services?

The technician Cody was very professional, personable and did a great job. I like that there is not alot of mess and you use your own onboard services. I also like your great specials.

Report a concern   February 3, 2021 — Rated 10 out of 10 by Michelle Ursua Zerorez Tri-Cities
What do you like about our products and services?

Professional. Great results. Honest, straight forward, transparent estimates. Chemical free.

Report a concern   February 2, 2021 — Rated 10 out of 10 by Melody Famsell Zerorez Tri-Cities
What do you like about our products and services?

Always pleased with the result. Carpets fluffy, clean, makes my vacuuming a pleasure afterwards. The technicians have always been friendly efficient and careful with corners, furniture, etc. I will keep Zerorez for my carpets.
Report a concern   February 2, 2021 — Rated 10 out of 10 by Andy Gilbert Zerorez Tri-Cities
What do you like about our products and services?

On time. Good communication with customer and excellent service.
Report a concern   February 2, 2021 — Rated 10 out of 10 by M.F. Zerorez Tri-Cities
What do you like about our products and services?

Great customer service and great ability to clean carpets contaminated with dog stains
Report a concern   February 2, 2021 — Rated 7 out of 10 by J.B. Zerorez Tri-Cities
What could we do to improve?

Overall went great. Only drawback was that it took a solid 24 hours for our stairs to dry. This was after we kept the hvac at 75 all night, woke up to wet and even rented a fan to get them to dry faster and that seemed to do the trick. Technician estimated it should take about 6-8 hour to dry. It was triple that. Not a huge deal, just something that people should be aware of.
Report a concern   January 31, 2021 — Rated 10 out of 10 by B.R. Zerorez Tri-Cities
What do you like about our products and services?

Quick and easy reservations, communication is great.

Report a concern   January 31, 2021 — Rated 10 out of 10 by N.K. Zerorez Tri-Cities
What do you like about our products and services?

Very informative, kind, and fast service.

Report a concern   January 30, 2021 — Rated 10 out of 10 by B.R. Zerorez Tri-Cities
What do you like about our products and services?

We have always been really pleased with Zerorez. We have just had carpets done before
and we had our vents cleaned out yesterday and were very happy with the technician.
Report a concern   January 29, 2021 — Rated 10 out of 10 by Connie Jacob Zerorez Tri-Cities
What do you like about our products and services?

Our technician arrived on time, took care of all the trouble spots, was very polite, and we are loving the clean carpets!
Report a concern   January 29, 2021 — Rated 8 out of 10 by D.L. Zerorez Tri-Cities
What could we do to improve?

The carpet was very very wet until the next day.

Report a concern   January 29, 2021 — Rated 10 out of 10 by Michelle Turner Zerorez Tri-Cities
What do you like about our products and services?

The guy was very professional and I enjoyed talking to him. He did a fantastic job
Report a concern   January 27, 2021 — Rated 10 out of 10 by C.W. Zerorez Tri-Cities
What do you like about our products and services?

Mostly I appreciate the service I received from Devon the man who has now cleaned my carpets twice for his kindness and respectful attitude towards me and his pride and knowledge in his job which tells me he is responsible and takes his job seriously. He also takes his time and does a through job.

Report a concern   January 27, 2021 — Rated 10 out of 10 by Charity Forzaglia Zerorez Tri-Cities
What do you like about our products and services?

Very friendly staff and affordable prices. Great job cleaning the carpets and dried very fast!
Report a concern   January 26, 2021 — Rated 10 out of 10 by Kerry James-DeHart Zerorez Tri-Cities
What do you like about our products and services?

Roberto was amazing!! Went above and beyond our expectations! I have been using ZeroRez for 6 years now and every technicians we have had we awesome! I will be a ZeroRez user for life! Thank you!

Report a concern   January 26, 2021 — Rated 10 out of 10 by A.J. Zerorez Tri-Cities
What do you like about our products and services?

Amazing! The technician did such a beautiful job and it was so affordable!

Thanks so much

Report a concern   January 25, 2021 — Rated 10 out of 10 by Tera Urban Zerorez Tri-Cities
What do you like about our products and services?

Great customer service. Carpets looks great afterwards

Report a concern   January 24, 2021 — Rated 0 out of 10 by J.W. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Devlyn was polite and nice. So nothing against him. I had heard how great Zerorez is from lord radio. I thought it would be better then my regular carpet cleaner. There were several spots that weren’t clean. The back of my leather chair now has a puncture hole - small but none the less a hole. I had to move my own furniture. Usually the carpet cleaners move the furniture, clean then move it back with paper under the feet. I sprained my back moving furniture. That probably my biggest complaint. I will go back to the carpet cleaning company I have had for years.


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