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based on 8271 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I had my beautiful thick white rug cleaned by zerorez. The first tech seemed knowledgeable and was finished in about 20 minutes. I had him clean the rug in my garage to keep my hardwood flooring from getting wet/heated. He said to leave it in my garage with the door open and it would be dry within a few hours. I did as he said, but the rug did not dry within a few hours. In fact it was still wet the next afternoon and it MOLDED on the under side of the rug. I called zerorez again they initially wanted to wait until Monday as it was a Friday. They absolutely refused to believe there was Mold! They can on Friday and cleaned it again. I moved it outside this time it took all dry to dry the sun. The tech said there was no way it could be mold because if the water and products they use. I know mold when I see and smell it!! It was mold!! Now my once beautiful white rug has a yellow tinge ALL over it!! They ruined my beautiful rug!!
We have one room that had puppy urine that still has the room odor in it, were going to wait a couple more days to see if it goes away, otherwise we will give you a call. As of 7 am this morning the carpets were still wet in areas. First name removed
Less water to soak my carpet
Dries faster, except when using biological treatments
Nice service people
I'm so happy you guys were able to get the stains out of my sofa! My sofa looks amazing now. Thank you so much.
The guy who came out was friendly,but our sofa and chairs had stains/food that came off after it was "cleaned" with a wet wipe and a fingernail. We were really trying to get the stains out and one cushion looks mottled.
For the price we were disappointed when we expected better results. We knew the green marker wouldn't come out but the rest of couch and even a stain on chair was still there that I have to get to.
Awesome people awesome job!
My carpets look very good. The technician was very friendly and knowledgeable of his work.
Bud Last name removed
Technician was very friendly and professional... he did a great job!
Effective in taking out pet odors and stains but takes lot longer than 14 hours to dry.
I love my clean carpets, you representative was very polite and efficient.
I reviewed your new commercial. It is too long and is CRUDE. I wouldn't post it. I think it could hurt your business
My carpets are clean and soft. No leftover residue to attract dirt.
The technician showed up on time and was polite and professional.
I have your company clean my carpets about twice a year. I generally have the protectant applied afterwards and am very satisfied with the results and the service.
the smell is very low and drys fast
I liked the text update for the arrival time. The tech was professional and informative. Thank you for coming so quickly and doing such a good job!!
My carpets looked great after cleaning, very happy with their service!
The technicians that cleaned our carpets were very nice and caring. They took time to explain how they were going to clean the carpets and answered any questions that I had. They were very professional.
Great job it just to Expensive.
Still stinks. But clean.
Very punctual, knowledgeable and friendly staff. We are amazed how our carpets came out and for such an amazing price too. We will definitely use Zerorez again in the future!
I love that there’s no harsh chemicals! That’s one thing that drew me in. What really sealed the deal is that I could get my services within the week that I first made the inquiry! That surprised the heck out of me! My carpet looks AMAZING and my technician was great!! I would 100% use Zerorez again and recommend them!
The worker was superb!
Quick dry and didn't have to wait long for an appointment
I was extremely happy with the service from you. Tom Saxton was the service agent that came and did such a good job. I have very light, almost white carpet and they look bran new. The price was affordable too!
Thank you!
Amy Strong
Quick response on estimate. Excellent communication. Technicians were prompt and professional. No hidden surprises when it came time to pay the bill. The 30 year old carpets were restored to almost new conditions. Highly recommend Zerorez.
I had not used Zerorez previously but certainly will now. I had the service of two people, one very knowledgeable and passing that info on to one in training. I really didnt have to worry about anything with the knowledge there, they will find whats needed to clean whatever.
It was fast and they did a great job
No chemicals
My floors look amazing and the technician was just absolutley amazing and kind
Reliable
Good price
Cleaning people are knowledgeable and friendly