Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8271 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 18, 2020 — Rated 10 out of 10 by Jon Fuller Zerorez Tri-Cities
What do you like about our products and services?

Very happy with quality of work and professionalism.

Report a concern   May 17, 2020 — Rated 10 out of 10 by T.D. Zerorez Tri-Cities
What do you like about our products and services?

The tech was very professional and wore proper ppe made my pregnant wife feel safer

Also was communicating wife is during the process

Report a concern   May 17, 2020 — Rated 10 out of 10 by Tim Hayes Zerorez Tri-Cities
What do you like about our products and services?

The professional cleaner that cleaned my home was on time, Very knowable about the best way to clean my carpet and did a fantastic job explaining what needed to be done. The carpet came out looking like new. I would Highly recommend Zerorez to clean your carpets. I know I will be using them again in the Future.

Report a concern   May 17, 2020 — Rated 9 out of 10 by Dawn Fitzgerald Zerorez Tri-Cities
What do you like about our products and services?

The gal that did the cleaning was extremely nice and thorough. She arrived early which was nice. I was pleased with the cleaning.

Report a concern   May 17, 2020 — Rated 10 out of 10 by sherri campbell Zerorez Tri-Cities
What do you like about our products and services?

My carpet looks reborn! It feels good on my bare feet. The guys were friendly and knowledgeable. My living room carpet is new but the bedroom is 7 years old and the cleaning brought it back to life. Great job, friendly service and on time. Thank you.
Sincerely, Sherri Campbell

Report a concern   May 17, 2020 — Rated 10 out of 10 by M.L. Zerorez Tri-Cities
What do you like about our products and services?

Great service

Report a concern   May 17, 2020 — Rated 10 out of 10 by S.C. Zerorez Tri-Cities
What do you like about our products and services?

Love the way my carpets and furniture look/feel so clean!

(Due to the current pandemic, perhaps it becomes a requirement for cleaners to wear masks? Mine showed up ready to work and I had to request they use masks- had they not had them, I’d have likely sent them away)

Report a concern   May 16, 2020 — Rated 10 out of 10 by A.B. Zerorez Tri-Cities
What do you like about our products and services?

Excellent, 10s all around, highly recommended!!

Report a concern   May 16, 2020 — Rated 8 out of 10 by B.C. Zerorez Tri-Cities
What could we do to improve?

The service man did just fine

Report a concern   May 16, 2020 — Rated 10 out of 10 by Dana Couch Zerorez Tri-Cities
What do you like about our products and services?

Your technicians are friendly, knowledgeable, hard working, polite!!!

Report a concern   May 15, 2020 — Rated 10 out of 10 by M.J. Zerorez Tri-Cities
What do you like about our products and services?

No soggy carpets for more than 24 hours, excellent customer service.

Report a concern   May 15, 2020 — Rated 10 out of 10 by Linda Johnson Zerorez Tri-Cities
What do you like about our products and services?

The service technician was quick, polite and high spirited despite the covid-19 panic. I am a returning customer and very satisfied with the service.

Report a concern   May 15, 2020 — Rated 10 out of 10 by Jessi Robledo Zerorez Tri-Cities
What do you like about our products and services?

Excellent work and friendly, kind technicians!

Report a concern   May 15, 2020 — Rated 10 out of 10 by Leslie Fogel Zerorez Tri-Cities
What do you like about our products and services?

Our technician was very professional and friendly. He did a great job and was very knowledgeable.

Report a concern   May 15, 2020 — Rated 10 out of 10 by Katherine Sichler Zerorez Tri-Cities
What do you like about our products and services?

Super clean. Dried quickly. No excessive cleaning smell. Thank you!! I would recommend you to everyone.

Report a concern   May 15, 2020 — Rated 8 out of 10 by L.A. Zerorez Tri-Cities
What could we do to improve?

The service was great, the technicians were professional, and most of the rooms were cleaned really well. The only criticism is that the one room that got a biological treatment was left with a VERY strong chemical smell that lasted for several days

Report a concern   May 14, 2020 — Rated 10 out of 10 by J.H. Zerorez Tri-Cities
What do you like about our products and services?

The young man did a excellent job and was very thorough.

Report a concern   May 13, 2020 — Rated 10 out of 10 by K.N.M. Zerorez Tri-Cities
What do you like about our products and services?

My couch looks so much better and smells clean.

Report a concern   May 13, 2020 — Rated 10 out of 10 by C.Y. Zerorez Tri-Cities
What do you like about our products and services?

The service tech that cleaned our carpet was very professional, courteous, and thorough. He is a very pleasant young man and a very hard worker

Report a concern   May 13, 2020 — Rated 3 out of 10 by K.M. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

While the tech showed up on time and did what was asked. There were several places on the stairs where paint was removed due to lace of carefulness.

Report a concern   May 12, 2020 — Rated 0 out of 10 by J.D. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Carpet cleaning was not what I expected, majority of stains did not come out.

Report a concern   May 11, 2020 — Rated 9 out of 10 by E.S. Zerorez Tri-Cities
What do you like about our products and services?

Love the service, thanks!!!

Report a concern   May 11, 2020 — Rated 10 out of 10 by L.C. Zerorez Tri-Cities
What do you like about our products and services?

Devon was the best tech! He was polite, thorough and explained everything in detail. Stand up person!

Report a concern   May 11, 2020 — Rated 10 out of 10 by Alba Pacheco Zerorez Tri-Cities
What do you like about our products and services?

really nice work and good customer services

Report a concern   May 10, 2020 — Rated 10 out of 10 by Jennifer Hook Zerorez Tri-Cities
What do you like about our products and services?

The staff was kind and knowledgeable about the services they were providing

Report a concern   May 10, 2020 — Rated 6 out of 10 by A.C. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

The service was wonderful and professional. We paid extra for the spots but they are still there in all 3 rooms. So that is disappointing because they were nothing more than coffee and soda.

Report a concern   May 10, 2020 — Rated 10 out of 10 by Tracy Bond Zerorez Tri-Cities
What do you like about our products and services?

They spent the time and did a good thorough cleaning on my carpets. The carpets were dry within a couple hours.

Report a concern   May 9, 2020 — Rated 10 out of 10 by Lorena Diaz Zerorez Tri-Cities
What do you like about our products and services?

Excellent customer service and with the results i was beyond satisfied! Five stars ⭐️ 🌟 ⭐️ 🌟 ✨

Report a concern   May 9, 2020 — Rated 10 out of 10 by C.P. Zerorez Tri-Cities
What do you like about our products and services?

Carpets looked fabulous afterwards. Tech was very professional.

Report a concern   May 9, 2020 — Rated 10 out of 10 by Tamra Ochoa Zerorez Tri-Cities
What do you like about our products and services?

The carpets were cleaned very well. Tech was professional and pleasant. Pet order removed.


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