Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8938 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 15, 2021 — Rated 10 out of 10 by B.A. Zerorez Tri-Cities
What do you like about our products and services?

I was told how your product was different from others. Very friendly and will come back to you when needed.

Report a concern   April 15, 2021 — Rated 10 out of 10 by Linda Goodsel Zerorez Tri-Cities
What do you like about our products and services?

The Best!!! Couldn't ask for better

Report a concern   April 14, 2021 — Rated 10 out of 10 by R.V. Zerorez Tri-Cities
What do you like about our products and services?

Ryan was super helpful, professional, and friendly!

Report a concern   April 14, 2021 — Rated 10 out of 10 by J.L. Zerorez Tri-Cities
What do you like about our products and services?

Clean tile and great employee.

Report a concern   April 14, 2021 — Rated 10 out of 10 by Kathy Legard Zerorez Tri-Cities
What do you like about our products and services?

The tech. did a wonderful job cleaning my carpet and a chair. He was knowledgeable and friendly.

Report a concern   April 12, 2021 — Rated 10 out of 10 by T.H. Zerorez Tri-Cities
What do you like about our products and services?

Our tech was friendly and our carpets look and feel amazing.

Report a concern   April 12, 2021 — Rated 10 out of 10 by H.M. Zerorez Tri-Cities
What do you like about our products and services?

Very quick and friendly service.

Report a concern   April 11, 2021 — Rated 10 out of 10 by D.G. Zerorez Tri-Cities
What do you like about our products and services?

Service tech was very good at his job he did a very thorough job. Very pleased thank you Devyn.

Report a concern   April 10, 2021 — Rated 10 out of 10 by M.H. Zerorez Tri-Cities
What do you like about our products and services?

On time service. Friendly staff and the results made the carpet soft and it smelled clean.

Report a concern   April 10, 2021 — Rated 10 out of 10 by L.T. Zerorez Tri-Cities
What do you like about our products and services?

My rugs look and smell great!

Report a concern   April 10, 2021 — Rated 8 out of 10 by G.S. Zerorez Tri-Cities
What could we do to improve?

Make sure the cleaner guy knows how to run the tile cleaning machine. We ended up with way too much water on the tile floor. I brought in five or six spare towels from the garage to use to sop up the water.
On the plus side, the tile and grout ended up looking awesome.
The carpet looks much better too.

Report a concern   April 9, 2021 — Rated 10 out of 10 by L.K. Zerorez Tri-Cities
What do you like about our products and services?

I love the scent, everything is natural, our tech was able to get the stains out, he worked quickly but was very thorough and cheerful.

Report a concern   April 8, 2021 — Rated 9 out of 10 by Ryan and Molly Fergusen Zerorez Tri-Cities
What do you like about our products and services?

Great other than the fact our house still smells musty 2 days later. Not sure how to fix that

Report a concern   April 8, 2021 — Rated 10 out of 10 by P.H. Zerorez Tri-Cities
What do you like about our products and services?

Good work ethic by the people.

Report a concern   April 7, 2021 — Rated 10 out of 10 by Suzanne Siekawitch Zerorez Tri-Cities
What do you like about our products and services?

The quality of the person that came to my house. Super polite and friendly.

Report a concern   April 6, 2021 — Rated 10 out of 10 by Kristen Rush Zerorez Tri-Cities
What do you like about our products and services?

Great work, quick efficient and good prices. I love that it doesn't smell when drying.

Report a concern   April 6, 2021 — Rated 10 out of 10 by Bob & Dana Worthington Zerorez Tri-Cities
What do you like about our products and services?

Great service, technician did an outstanding job, was friendly, informative and professional. Carpet looks great.

Report a concern   April 4, 2021 — Rated 10 out of 10 by Praveen Thallap Zerorez Tri-Cities
What do you like about our products and services?

I am really happy with the service provided by the zerorez, particularly the guys who came to out house done a fabulous job, i will recommend this guy for anyone who would like to use their service.

Report a concern   April 3, 2021 — Rated 8 out of 10 by D.H. Zerorez Tri-Cities
What could we do to improve?

Was very expensive, extra charge for a closet floor that I hadn’t wanted done and cleaner didn’t come in with mask on and we had to ask him to put one on and no booties.

Response from Zerorez Tri-Cities:

We apologize you weren't satisfied with your experience with us and we will be in touch to see what we can do to help. As for the mask and shoe covers, those are both a policy of ours and we appreciate you bringing this to our attention so that we can take appropriate action.

Report a concern   April 3, 2021 — Rated 10 out of 10 by Carolyn Schell Zerorez Tri-Cities
What do you like about our products and services?

I like no chemicals and the carpet dries quickly. The staff is always courteous and respectful. I have used 0 Reyes Circle times and have been pleased for the most part.

Report a concern   April 3, 2021 — Rated 10 out of 10 by M.T. Zerorez Tri-Cities
What do you like about our products and services?

Professional, prompt

Report a concern   April 2, 2021 — Rated 10 out of 10 by Jackie Powell Zerorez Tri-Cities
What do you like about our products and services?

The team that comes out is always very friendly and professional. I appreciate that so much. They do a wonderful job and they work in a very timely manner.

Report a concern   April 1, 2021 — Rated 10 out of 10 by K.P. Zerorez Tri-Cities
What do you like about our products and services?

Excellent communication and service. Our carpet smelled amazing after the cleaning.

Report a concern   April 1, 2021 — Rated 10 out of 10 by Matt Strong Zerorez Tri-Cities
What do you like about our products and services?

Excellent communication and very professional service technicians!

Report a concern   April 1, 2021 — Rated 10 out of 10 by S.C. Zerorez Tri-Cities
What do you like about our products and services?

Our carpet and couch look and smell great. It was a little expensive for what I had done, especially since I had to have a minimum charge just to get someone out here. I only have carpet in our bonus room, so I had to add things just to get to the min charge.

Overall I am very happy!

Report a concern   April 1, 2021 — Rated 10 out of 10 by F.R. Zerorez Tri-Cities
What do you like about our products and services?

Nick was very professional and did a great Job. Would recommend Zerorez for your cleaning service.

Report a concern   March 31, 2021 — Rated 10 out of 10 by Katelind Morales Zerorez Tri-Cities
What do you like about our products and services?

The technician was quick and effective. He made sure to give us professional advice on how to treat the dog urine on our carpets. We finally can lay on the floor and not smell dog pee

Report a concern   March 31, 2021 — Rated 10 out of 10 by C.J. Zerorez Tri-Cities
What do you like about our products and services?

Overall experience has always been good.

Report a concern   March 31, 2021 — Rated 10 out of 10 by J.T. Zerorez Tri-Cities
What do you like about our products and services?

Polite and efficient Reps who go out of their way to do a great job.

Report a concern   March 30, 2021 — Rated 9 out of 10 by D.H. Zerorez Tri-Cities
What do you like about our products and services?

It was pricey, But the young man did a great job. the couch and carpet and area rug just look a ton better. You all need to work on your communication with each other.


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