Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8893 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 26, 2021 — Rated 10 out of 10 by Carol Cornell Zerorez Tri-Cities
What do you like about our products and services?

Was very happy with the clean carpet ! This is the second time I have used you and will continue when I need another clean carpet. Gordon has a very nice person and if I had a question would gladly answer. Thank You Carol Cornell

Report a concern   March 26, 2021 — Rated 10 out of 10 by R.C. Zerorez Tri-Cities
What do you like about our products and services?

He did a very good job. Protected all the corners in the house. Wiped down the hallway and stairs for water. Will recommend to friends and family.

Report a concern   March 25, 2021 — Rated 10 out of 10 by L.S. Zerorez Tri-Cities
What do you like about our products and services?

Very friendly. Did an awesome job. The carpets are like new.

Report a concern   March 25, 2021 — Rated 10 out of 10 by Tasha Wickenhagen Zerorez Tri-Cities
What do you like about our products and services?

Just moved into a home that's a little older and we wanted to make sure that the vents were clean and fresh for the start of our next chapter, and Ryan K was excellent! He went over what the process would be before he started and was just very friendly the whole time. I love that corner protectors are used through the house as just had our walls done.

Report a concern   March 25, 2021 — Rated 10 out of 10 by R.R. Zerorez Tri-Cities
What do you like about our products and services?

Your guy did a great job, it feels so clean! Thanks for the great job!

Report a concern   March 24, 2021 — Rated 10 out of 10 by M.P. Zerorez Tri-Cities
What do you like about our products and services?

The carpets and ducts were cleaned well. The technician was knowledgeable and prompt.

Report a concern   March 24, 2021 — Rated 10 out of 10 by V.D. Zerorez Tri-Cities
What do you like about our products and services?

Efficient, thorough and professional are words to describe my experience with Zerorex. I’m very pleased with my recent service.

Report a concern   March 22, 2021 — Rated 10 out of 10 by Barbara Tonning Zerorez Tri-Cities
What do you like about our products and services?

I would like to say that your technician Nicholas was very professional and very polite... He did a great job it looks great.

Thank You,
Barbara Tonning

Report a concern   March 22, 2021 — Rated 10 out of 10 by S.T. Zerorez Tri-Cities
What do you like about our products and services?

Customer service!

Report a concern   March 21, 2021 — Rated 10 out of 10 by Cathie Adams Zerorez Tri-Cities
What do you like about our products and services?

I have been using Zerorez for like 5 years. I have had the Best customer service and very happy with the way my carpets look!
You were just here Saturday morning and Very happy!!

Report a concern   March 21, 2021 — Rated 10 out of 10 by Brandy Shewchuk Zerorez Tri-Cities
What do you like about our products and services?

I loved that days before my appointment I received text messages asking exactly what I was wanting to accomplish with the carpet cleaning. We had a pet urine stain that we tried to get out ourself at no luck. Zerorez did an amazing job, all stains and sell are completely gone! Carpets dry within 5 hours! Would use them again!

Report a concern   March 21, 2021 — Rated 10 out of 10 by M.M. Zerorez Tri-Cities
What do you like about our products and services?

The technician was very informative and was able to show us video of how bad of an issue we had in the vents of our new home. He cleaned it all super well and sanitized them as well. Very professional and friendly. He deserves some kudos.

Report a concern   March 20, 2021 — Rated 10 out of 10 by T.G. Zerorez Tri-Cities
What do you like about our products and services?

Super friendly service!

Report a concern   March 20, 2021 — Rated 10 out of 10 by C.S. Zerorez Tri-Cities
What do you like about our products and services?

They did an incredibly thorough cleaning on all of the pet stains in the house. I would highly recommend Zerorez!

Report a concern   March 20, 2021 — Rated 10 out of 10 by S.T. Zerorez Tri-Cities
What do you like about our products and services?

Jordan the young man that came to clean our carpets really did a great job. His customer service and knowledge was appreciated!

Report a concern   March 20, 2021 — Rated 8 out of 10 by L.C. Zerorez Tri-Cities
What could we do to improve?

Didn't move our couch. Just went around it and it was on people movers so it was easy to move.

Report a concern   March 19, 2021 — Rated 10 out of 10 by J.A. Zerorez Tri-Cities
What do you like about our products and services?

Love Zerorez! They are always so friendly and take care of everything we need cleaned!

Report a concern   March 19, 2021 — Rated 10 out of 10 by Heidi Mortensen Zerorez Tri-Cities
What do you like about our products and services?

Fast and efficient.

Report a concern   March 19, 2021 — Rated 10 out of 10 by Rob Thornton Zerorez Tri-Cities
What do you like about our products and services?

Everything~ I was so impressed with the professionalism! Our carpets have never looked better! Ryan did an incredible job! He went over some of the treatments we could do in some problem areas and was able to take care of them and a few other areas that we added on.Very reasonable and affordable! Would highly recommend!

Report a concern   March 19, 2021 — Rated 10 out of 10 by D.C. Zerorez Tri-Cities
What do you like about our products and services?

The technician work efficiently and tried to remove stains. The drying time was acceptable.
we'd use Zerorez again.

Report a concern   March 19, 2021 — Rated 10 out of 10 by A.M. Zerorez Tri-Cities
What do you like about our products and services?

The smell wasn’t very strong and it was fast. and turned out wonderful! Very clean!

Report a concern   March 18, 2021 — Rated 10 out of 10 by Gayle and Daryl Cook Zerorez Tri-Cities
What do you like about our products and services?

It works great. Service is awesome.

Report a concern   March 17, 2021 — Rated 10 out of 10 by C.C. Zerorez Tri-Cities
What do you like about our products and services?

That they are naturally based.

Report a concern   March 17, 2021 — Rated 8 out of 10 by J.O. Zerorez Tri-Cities
What could we do to improve?

Not sure

Report a concern   March 17, 2021 — Rated 9 out of 10 by Marnie Vitt Zerorez Tri-Cities
What do you like about our products and services?

It was great. Carpet cleaner was on time and very thorough.

Report a concern   March 15, 2021 — Rated 9 out of 10 by N.M. Zerorez Tri-Cities
What do you like about our products and services?

Quick to schedule and friendly customer service rep

Report a concern   March 15, 2021 — Rated 10 out of 10 by R.C. Zerorez Tri-Cities
What do you like about our products and services?

Technician was very professional and Nick did a great job..

Report a concern   March 14, 2021 — Rated 0 out of 10 by L.V. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I would not recommend this company. It looked the exact same. I had to go buy a carpet cleaner hours afterwards to do it myself. I was able to get spots out, but this is why I hired as I did not want to do it myself. This ended up costing double plus time.

Response from Zerorez Tri-Cities:

Hi Lisa! I apologize you weren't satisfied with our cleaning. We will be in touch with you to see what we can do for you to make it right.

Report a concern   March 14, 2021 — Rated 10 out of 10 by Candace Osborne Zerorez Tri-Cities
What do you like about our products and services?

Loved the way the house looked when they were done.

Report a concern   March 14, 2021 — Rated 0 out of 10 by T.B. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Will not use you again!

Response from Zerorez Tri-Cities:

The Zerorez is dedicated to providing superior products and services to our customers and we take it seriously when our service does not meet or exceed expectations. Please know Zerorez offers a 30 day Satisfaction Guarantee and will come back to your home free of charge to re-service any areas you are not completely satisfied with. We will be in touch with you shortly to see if we can find a resolution for you.


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