Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8892 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 27, 2023 — Rated 1 out of 10 by R.B. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

The service 0erson did not replace the vents. My hubby is disabled and unable to do it then after I had been working hard and didn't get home until 8 at night I had to put them back up. I was tired and that made me very upset. I will not Hite you again. Sorry

Report a concern   August 27, 2023 — Rated 9 out of 10 by J.S. Zerorez Tri-Cities
What do you like about our products and services?

Appreciate your hard work and professionalism. My floor tile and grout looks new again!

Report a concern   August 26, 2023 — Rated 10 out of 10 by Kurt Lewis Zerorez Tri-Cities
What do you like about our products and services?

professional techs. process is SO effective. stains from years of wear ALL gone. Hard to believe, but carpet now looks almost NEW. I was ready to pull up all of it, but their superior process saved me a large sum of money to dispose of the carpet and redo my wood floor in the living and dining rooms.

Report a concern   August 25, 2023 — Rated 10 out of 10 by Dorothy Ogden Zerorez Tri-Cities
What do you like about our products and services?

Nick was phenomenal as well as Roberto and Rosie. Loved the detail and carefullness around furniture, etc. Thank you.

Report a concern   August 23, 2023 — Rated 10 out of 10 by S.W. Zerorez Tri-Cities
What do you like about our products and services?

More natural and no detectable residue left behind. Very friendly tech who was willing to explain what he was doing, why, and how it worked.

Report a concern   August 22, 2023 — Rated 10 out of 10 by Tracie Wansor-Hawkins Zerorez Tri-Cities
What do you like about our products and services?

The two employees I dealt with were every nice and knowledgeable.

Report a concern   August 21, 2023 — Rated 10 out of 10 by F.A.T.L. Zerorez Tri-Cities
What do you like about our products and services?

Nick worked hard at our home to get the carpets cleaned. I would recommend him!

Report a concern   August 20, 2023 — Rated 10 out of 10 by Deanna Arbuckle Zerorez Tri-Cities
What do you like about our products and services?

Really appreciated having Jordan in our home to do our carpet cleaning. He was respectful, careful and considerate to not let our kitties out. He consulted about any additional services, and never pressured to make any upgrades. Without question we would be happy to see him back.

We are thankful for nice, clean carpets too! The Zerorez method just made sense, and we are glad we gave them a try!

Report a concern   August 18, 2023 — Rated 10 out of 10 by B.G. Zerorez Tri-Cities
What do you like about our products and services?

Great Job

Report a concern   August 18, 2023 — Rated 10 out of 10 by R.F. Zerorez Tri-Cities
What do you like about our products and services?

I was very happy with the professional manners of the technician Harrison. He was respectful, informing us of what he was going to do, and was very efficient in treating our carpeting. we are very happy with the clean look of the carpet.

Report a concern   August 17, 2023 — Rated 10 out of 10 by B.G. Zerorez Tri-Cities
What do you like about our products and services?

Awesome

Report a concern   August 17, 2023 — Rated 10 out of 10 by S.B. Zerorez Tri-Cities
What do you like about our products and services?

I have a 40-45 year old couch and chair that have never been cleaned and they have had a full life. When Junio F was done I couldn’t believe how close to the color they were when new! And it was affordable! He was also very good at keeping me informed about the process. Thank you!

Report a concern   August 17, 2023 — Rated 10 out of 10 by Vicki Marks Zerorez Tri-Cities
What do you like about our products and services?

Excellent job as always.

Report a concern   August 14, 2023 — Rated 10 out of 10 by T. Zerorez Tri-Cities
What do you like about our products and services?

Great customer service and response time.

Report a concern   August 14, 2023 — Rated 10 out of 10 by Kellie Garrison Zerorez Tri-Cities
What do you like about our products and services?

The young man whom cleaned our carpets was punctual ,efficient and did a very good job .

Report a concern   August 13, 2023 — Rated 10 out of 10 by Kristina Marquardt Zerorez Tri-Cities
What do you like about our products and services?

I love the way the carpet feels after ZeroRez cleans my carpets!!! Soft and Clean. Used multiple other companies over the years and since they all used harsh chemicals the carpets were always crunchy once dried. I recommend ZeroRez to everyone … Once you try them you won’t go back to the other Carey cleaning suppliers. Once again … I’m a very happy customer!!!

Report a concern   August 13, 2023 — Rated 10 out of 10 by Brennan Dallman Zerorez Tri-Cities
What do you like about our products and services?

Company was easy to make an appointment. Scheduler clearly explained all their services and recommended what would be best for our home. The service was prompt and very professional! Our air smells cleaner already.

Report a concern   August 13, 2023 — Rated 10 out of 10 by Christopher Howell Zerorez Tri-Cities
What do you like about our products and services?

We had our ducts cleaned. They weren't that bad so its hard to tell the difference. But!!!! You can tell a difference. Also, the professional attention to detail the gentleman had while conducting business. He treated out home with respect. That goes a long way.

Report a concern   August 12, 2023 — Rated 10 out of 10 by M.S. Zerorez Tri-Cities
What do you like about our products and services?

Thank you for being able to come same day. The carpet looks much better and now we are ready to move in!

Report a concern   August 11, 2023 — Rated 10 out of 10 by T.A. Zerorez Tri-Cities
What do you like about our products and services?

Technician listed to what we wanted gave his recommendations and provide top tear service with amazing results this is our second time using zerorez and we are happy to use them again.

Report a concern   August 11, 2023 — Rated 10 out of 10 by A.M. Zerorez Tri-Cities
What do you like about our products and services?

Prompt, friendly and knowledgeable customer service.

Report a concern   August 11, 2023 — Rated 9 out of 10 by C.S. Zerorez Tri-Cities
What do you like about our products and services?

Clean carpet.no crusty residue!!

Report a concern   August 11, 2023 — Rated 6 out of 10 by K.B. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Technician left filthy footprints on all of the floors that were not carpeted. Please do not send or call for further comments.
The carpets do look good, though.

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Warranty and will come back to your home free of charge to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.

Report a concern   August 11, 2023 — Rated 10 out of 10 by D.M. Zerorez Tri-Cities
What do you like about our products and services?

Your technician was thorough and very polite. The process of the add ones felt a bit shady. Your schedulers should mention that at the time of making the appointment.

Report a concern   August 10, 2023 — Rated 10 out of 10 by Diane Peters Zerorez Tri-Cities
What do you like about our products and services?

Carpets looked great and service was prompt and professional. Happy customer!

Report a concern   August 9, 2023 — Rated 10 out of 10 by Chris Stokes Zerorez Tri-Cities
What do you like about our products and services?

Have not made up my mind on the product yet, leaning towards 2 thumbs up but the customer service is outstanding! Brandon was great and so was Roberto. Thank you.

Report a concern   August 9, 2023 — Rated 10 out of 10 by B.W. Zerorez Tri-Cities
What do you like about our products and services?

The gentleman who cleaned my carpets was professional and respectful. He worked hard and explained what he was doing. Thank you for clean carpets and wonderful service.

Report a concern   August 7, 2023 — Rated 10 out of 10 by D.R. Zerorez Tri-Cities
What do you like about our products and services?

The job it does

Report a concern   August 6, 2023 — Rated 10 out of 10 by E.R. Zerorez Tri-Cities
What do you like about our products and services?

Wonderful results on a pretty dirty carpet. Edwin our technician was very friendly, very efficient

Report a concern   August 6, 2023 — Rated 9 out of 10 by M.A.W. Zerorez Tri-Cities
What do you like about our products and services?

Very efficient and professional!


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