Zerorez Tri-Cities
1355 Dakota Ave, STE A
Richland
WA 99352
United States

Average rating: 9.2 out of 10 based on 8087 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 27, 2024 — Rated 4 out of 10 by E.F. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

We cancelled service. They did a great job on center of room but did not clean the perimeter. I r requested to be fixed Payed for service. 2nd time in a row the floors not cleaned around edges.

People are nice but never reached back out to attempt to fix. Never returned keys to our building.

Again nice people but work wasn’t completed

Report a concern   March 26, 2024 — Rated 10 out of 10 by Ashley Hissam Zerorez Tri-Cities
What do you like about our products and services?

I loved that I was able to book online and get a quick appointment. The staff and technician was very knowledgeable, personable and friendly. My technician made sure I knew the process, what was all being applied and how it worked. Would highly recommend Zerorez.

Report a concern   March 26, 2024 — Rated 10 out of 10 by J.S. Zerorez Tri-Cities
What do you like about our products and services?

Reliable, on time, and the pricing is fair.

Report a concern   March 24, 2024 — Rated 10 out of 10 by Kim Brown Zerorez Tri-Cities
What do you like about our products and services?

He did a great job

Report a concern   March 23, 2024 — Rated 9 out of 10 by B.O. Zerorez Tri-Cities
What do you like about our products and services?

friendly , informative, on time.....................

Report a concern   March 22, 2024 — Rated 10 out of 10 by Lee Roberts Zerorez Tri-Cities
What do you like about our products and services?

The service was very through and professional. The service tech arrived on time. He respected our home in every way. The service tech answered all questions and was quite personable. The end product was really good. I will be using Zerorez again.

Report a concern   March 20, 2024 — Rated 10 out of 10 by J.C.M. Zerorez Tri-Cities
What do you like about our products and services?

Our carpet looked so clean when Alex finished. He had our living room and 4 bedrooms to do and was very efficient with his time. He was professional and friendly. Thank you!

Report a concern   March 19, 2024 — Rated 10 out of 10 by Renee Pomerinke Zerorez Tri-Cities
What do you like about our products and services?

Love are young man smells good and dry fast!

Report a concern   March 19, 2024 — Rated 3 out of 10 by R.B. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Notified technician to concentrate on areas that are highly trafficking do to visible darkness of color on carpet, when technician was all done carpet looked the same as before.

Response from Zerorez Tri-Cities:

The Zerorez Team is dedicated to providing excellent service and we take it seriously when we do not meet or exceed your expectations. We appreciate the feedback. Zerorez has a 30 day Workmanship Guarantee and we can come back to your home and address any issues or concerns you have about the area(s) we cleaned. If you would like we can set up a date and time to re-service the area(s) that we originally cleaned. If there are any treatments used at the time of re-service there would be additional costs added.

Report a concern   March 17, 2024 — Rated 10 out of 10 by J.C. Zerorez Tri-Cities
What do you like about our products and services?

The technician was very friendly and professional.

Report a concern   March 17, 2024 — Rated 10 out of 10 by J.L. Zerorez Tri-Cities
What do you like about our products and services?

Devin was very through, and friendly. He did a good job.

Report a concern   March 16, 2024 — Rated 10 out of 10 by Rose Davidson Zerorez Tri-Cities
What do you like about our products and services?

There is fewer chemicals used, depending on the problem areas present.

Report a concern   March 14, 2024 — Rated 10 out of 10 by H.A. Zerorez Tri-Cities
What do you like about our products and services?

I can't remember the techs name but he good the yellow stains out. Way to go. Good job.

Report a concern   March 14, 2024 — Rated 10 out of 10 by B.G. Zerorez Tri-Cities
What do you like about our products and services?

Awesome job

Report a concern   March 13, 2024 — Rated 10 out of 10 by J.S. Zerorez Tri-Cities
What do you like about our products and services?

I am very satisfied with the job that Zach did on my carpets yesterday. He was very through and answered all of my questions. He was very friendly and professional and I would recommend him highly. I hope I get him the next time I need you guy's 🥰👍Than you Zerorez and Zach!!!

Report a concern   March 12, 2024 — Rated 10 out of 10 by Adrien Larkin Coronado Zerorez Tri-Cities
What do you like about our products and services?

I like the technician that came out. He was super friendly and did a good job.

Report a concern   March 11, 2024 — Rated 10 out of 10 by T.W.H. Zerorez Tri-Cities
What do you like about our products and services?

We like the length of time our carpets have protection against stains compared to other companies we have used. We also appreciate you being willing to come in after hours to get our preschools clean.

Report a concern   March 11, 2024 — Rated 10 out of 10 by T.W.H. Zerorez Tri-Cities
What do you like about our products and services?

I like that you are willing to come in late (after hours) to get our preschools cleaned. I also like that the solution you use keeps the stained areas clean for longer than other companies we have used.

Report a concern   March 11, 2024 — Rated 10 out of 10 by J.H. Zerorez Tri-Cities
What do you like about our products and services?

Prompt, fair, and great job!

Report a concern   March 11, 2024 — Rated 10 out of 10 by L.C. Zerorez Tri-Cities
What do you like about our products and services?

Tech did an excellent job. Carpet looks great.

Report a concern   March 10, 2024 — Rated 10 out of 10 by T.S. Zerorez Tri-Cities
What do you like about our products and services?

the tech was fantastic explained everything and was so nice.

Report a concern   March 9, 2024 — Rated 10 out of 10 by Dan Phelps Zerorez Tri-Cities
What do you like about our products and services?

This time the gentleman was very knowledge. , he did a wonderful job and he put the time on sucking up the excess water. The last time we had it done our carpets were wet for over 2 days. There was places on our carpet.That was wet where the water would come up between our toes Thank you for doing a wonderful job.Hope next time will be just as good

Report a concern   March 9, 2024 — Rated 10 out of 10 by Michelle & Darrell Ladow Zerorez Tri-Cities
What do you like about our products and services?

Professional and nice staff. More natural clean.

Report a concern   March 7, 2024 — Rated 10 out of 10 by Tammy Reyes Zerorez Tri-Cities
What do you like about our products and services?

The tech that came to our home was WONDERFUL. We are very happy with the results!!

Report a concern   March 6, 2024 — Rated 10 out of 10 by P.S. Zerorez Tri-Cities
What do you like about our products and services?

Good professional service.

Report a concern   March 5, 2024 — Rated 10 out of 10 by L.G. Zerorez Tri-Cities
What do you like about our products and services?

I like the fact that the products used are chemical free, which is better for our health and environment!

Nick was the technician who cleaned my carpets and chair. He was thorough, and did a wonderful job! He was easy to talk to and was very pleasant! I will ask for him again the next time I need carpets or furniture cleaned.

Report a concern   March 4, 2024 — Rated 10 out of 10 by C.K. Zerorez Tri-Cities
What do you like about our products and services?

I had no issues. Service was good

Report a concern   March 4, 2024 — Rated 0 out of 10 by L.H. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

My carpet doesn’t look any better than before he started. And, to do as much as he did, and he only took about an hour, I have never had carpets cleaned that fast. I’m VERY DISAPPOINTED and will not be referring anyone to you.

Name removed

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.

Report a concern   March 4, 2024 — Rated 10 out of 10 by C.B. Zerorez Tri-Cities
What do you like about our products and services?

Great service

Report a concern   March 3, 2024 — Rated 10 out of 10 by L.D. Zerorez Tri-Cities
What do you like about our products and services?

Great employees and they do a very good job.


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