- Phone: 509-582-9000
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8085 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
we've used you before & are very happy with the results
FastQuickservice carpet looks fantastic
I called the office after business hours. The next morning i received a return call. got the services I needed at a great price and had them scheduled for the next day. When the service tech, Nick, arrived, he was courteous and knowledgable. Got the job done in a timely fashion and did a superior job. Great company with great people!!
Didn’t get any stains out
The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.
Speedy service, friendly and bio treatment. Thanks. The price for sales helps in this expensive economy.
Great, polite technician, quick drying and sparkly clean.
You guys did a thorough job and kept me updated every step of the way.
Technician was knowledgeable, processional.
My carpets are cleaned and look great!
I have used Zerorez several times. This was my best result. Thank you!
The finished product was the best I have done for my condo.
The whole experience was wonderful. From setting up the appointment to having the service done, I felt comfortable. Great customer service and workmanship.
Tony was really kind and wanted to make sure I got my service done the right way. Was thorough and efficient. I have a dog and he was extra caring about getting the hair and any odor out. I would be happy to have him the next time.
Brandon did an excellent job!
Would have been nice to know that regular cleaning would not take care of blood so I would not have had to spend an additional 70 dollars to get another “special “ spot treatment!
Quick and easy
you did a very good job on my three rooms
Very satisfied with the carpet cleaning that was done
Great service
The technician did his best but the carpet didn’t come as clean as we’d hoped. We can’t tell the difference before and after. Sorry.
Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.
The technician, Al, was courteous, professional and did an excellent job! Answered all our questions very knowledgeably. Our rugs look fantastic.
Thanks
Efficient
I like the fact that the treatment dries so quickly. I especially like how clean the fabric looks and feels since being cleaned. Nick did an outstanding job. Thank you!
The carpet always looks great after cleaning and there’s no residue from harsh chemicals. The technicians are always friendly and knowledgeable.
Very easy to deal with and professional.
I was so happy to have my carpets cleaned so thoroughly by zero rez yesterday. I have had them several times and they are prompt, letting you know they are on the way. I took advantage of their recent offer. I know that I will definitely have them again when my carpets need cleaning.
Thank you
My carpet from 1981 looks brand new. I was very happy with the results.
Good job
I enjoyed the cleanliness. The professionalism of the carpet cleand the speed in which you guys were able to come out and take care of the job very friendly and fast at the end result was fantastic. Thank you very much.
What impressed me the most was the technician that did the work. His name is Zack and I need to say that he is nothing but an asset for your company. Especially in consideration of his young age. As a custom home builder, I have hired employees over a period of time that has spanned thirty years. I call tell you without reservation that Zack is a keeper. I would strongly advise that you provide the necessary monetary and recognition incentives to keep him onboard in respect to continuing to work for your company. Individuals like Zack are hard to find and once you have such a person it is in your best interest to make sure that it is worthwhile for Zack to want to stay with you. I strongly advised Zack to make business cards, (that include his name), which can be handed to customers. The reason is straight-forward. Given Zack's demeanor and the level of engagement with his work there will be customers specifically requesting him for future work. Again, Zack is an asset and it financially behooves you to find a way to hold onto him.
Respectfully,
Name removed
Carpet looked great, came on time, very professional.
Alex was very nice and professional, and seemed to do a good job, although some areas like behind the doors were missed. He did get a couple stains out, but guess I had higher hopes for the high-traffic areas. I clicked on '5' but would say more like a 7 or 8. Thanks.