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8086 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Nick was very professional and courteous. He also took time to explain the cleaning to me.
Professional and informative along with a great job
Great service, knowledgeable and efficient employee. Great job.
!!!!!!!!
Love the clean after. Very helpful and informative
Stains came out, which is amazing. Technician was friendly and professional.
Devin did a great job on our throw rugs!
I love this carpet cleaning company! The gentleman that cleaned my carpet was so knowledgable! I have multiple dogs, and he knew what was needed to get my carpets looking and smelling fresh again!! Will definitely be calling them again!,
I was truly shocked at how clean my carpet looks. There were lots of stains and he got them all out. He was very friendly while still being professional. I will definitely use Zerorez for future cleaning. Thank you.
Besides being a wonderful price, the service was the best I've ever had. They actually came the same day I called! The tech was helpful and polite he did a beautiful job and I will continue to deal with this company again, as I have in the past.
Great from start to finish. Our technician was fantastic. Highly recommend
Do a better clean up
Our service tech was a very nice gentleman. Our issue however started when he arrived and was ready to just work. He did not walk through and try to explain what was going to be done and how. We have a dining table with chairs that were not moved prior to the cleaning. As i saw the tech cleaning I offered to move the chairs to make sure he would clean under them. After the cleaning, the clean up was the terrible part. I have hardwood flooring and baseboards that were not cleaned and residue from the tile cleaning had spread over to these areas. Residue was left where doors were and walls as wells as our appliances. Overall the tech no matter how nice should have told me I needed to clean residue after the cleaning chemicals had settled or explained what the process looked like.
My technician was fantastic this week. Mr. Zirker was phenomenal and went above and beyond to help. Carpet looks and feels like new.
The somewhat-hidden costs; the extras. Be more transparent.
I’m not a fan of the upsell. Please stop the add on service sell at the door. Let me choose the options when I sign up for service.
Quick, as well as good. They were on time
incude the list of fees such as disposal fees etc when giving quotes
Good job.
Everything! The smell isn't overpowering, the products seem to really help especially with the pet spots, and the technician was so helpful and kind, and went above and beyond!
on time and left no mess!! very professional
In certain areas I don't think the area came as clean as it could/should be.
Zerorez has cleaned my carpets and tiles several times. They are alway professional and the results are excellent.
The technician that came out was very knowledgeable and nice! He knew what he was doing and took pride in his work
After the cleaning my grout looked new.
Great customer service.
It was a very smooth process from initial call to carpets cleaned. I like the quick drying so that the shop was ready to open after a day. Everything was handled professionally.
Very friendly and efficient; did a great job!
I'll give them this, but they did not show for their scheduled appointment and did not call to let us know they would not be there.
Great job and great service!
Carpet looked great, came on time, very professional.