Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 9218 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 27, 2026 — Rated 10 out of 10 by B.A. Zerorez Tri-Cities
What do you like about our products and services?

The technician was knowledgeable and very customers oriented. He represented the company in a very professional manner!

Report a concern   March 27, 2026 — Rated 9 out of 10 by A.I. Zerorez Tri-Cities
What do you like about our products and services?

Alex was very knowledgeable and took his time to ensure no stains were left behind.

Report a concern   March 27, 2026 — Rated 10 out of 10 by Ariana Espinoza Zerorez Tri-Cities
What do you like about our products and services?

Everyone who assisted me was very kind, and very flexible and understanding regarding my problem. Thank you so much!!

Report a concern   March 27, 2026 — Rated 10 out of 10 by Brittany Lofton Zerorez Tri-Cities
What do you like about our products and services?

Rosi was super fast and friendly, and nick did a great job

Report a concern   March 27, 2026 — Rated 10 out of 10 by C.H. Zerorez Tri-Cities
What do you like about our products and services?

I felt the young man who completed the job was extremely professional, very thorough, and it was done in a timely manner

Report a concern   March 27, 2026 — Rated 10 out of 10 by Gina Rodriguez Zerorez Tri-Cities
What do you like about our products and services?

Nathan provided over 100% in customer service excellence. He walked me through each step of the cleaning process room by room, and I couldn’t be happier with the results.

Report a concern   March 21, 2026 — Rated 10 out of 10 by P.P. Zerorez Tri-Cities
What do you like about our products and services?

Alex did a careful, thorough job and he shared good information about the products and services available. I was able to book an appointment very quickly, and Alex was on time. Will definitely use Zerorez again.

Report a concern   March 21, 2026 — Rated 10 out of 10 by C.N. Zerorez Tri-Cities
What do you like about our products and services?

The friendly service tech asks you how you want everything done and if there are any concerns that you have noticed.

Report a concern   March 17, 2026 — Rated 7 out of 10 by R.M. Zerorez Tri-Cities
What could we do to improve?

I WOULD HAVE LIKED THE STAIN REMOVED FROM MY RUG OR HAVE BEEN TOLD THAT ATTEMPTING TO REMOVE IT WOULD DISCOLOR THAT PORTION OF A VERY EXPENSIVE WOOL RUG.

Report a concern   March 17, 2026 — Rated 1 out of 10 by T.S. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

He didn’t clean the carpet really good. They are still crunchy. And it still looks dirty in spots

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.

Report a concern   March 15, 2026 — Rated 10 out of 10 by R.H. Zerorez Tri-Cities
What do you like about our products and services?

Excellent service! Thank you

Report a concern   March 14, 2026 — Rated 10 out of 10 by J.K. Zerorez Tri-Cities
What do you like about our products and services?

Mine was dryer vent cleaning. My Technician not only repaired a damaged split on the flex vent, but also got on his hands and knees to clean the area behind my stacked washer/dryer. For an elderly woman this was very appreciated. He was on time, considerate and helpful.

Report a concern   March 12, 2026 — Rated 3 out of 10 by C.E. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

You did not disappoint whatsoever, I even left a really great review, 5 out of 5 stars on Google, but I probably won't be asked which carpet cleaning company should a certain person use. If I do, I will definitely recommend you guys!

Report a concern   March 12, 2026 — Rated 10 out of 10 by J.G. Zerorez Tri-Cities
What do you like about our products and services?

Good stuff, good service. my house smessl fresh now, not like animals or chemicals. couldnt be happier. These cats cleaned my carpets and my air ducts. Service Technicians were AWESOME

Report a concern   March 11, 2026 — Rated 10 out of 10 by Julie Troutman Zerorez Tri-Cities
What do you like about our products and services?

They seem to be great people and do a thorough job. Just wishing I could get a cleaning where the results lasted for more than a week without spending more for a special treatment.

Report a concern   March 10, 2026 — Rated 10 out of 10 by S.J.B. Zerorez Tri-Cities
What do you like about our products and services?

Staff was very knowledgeable and courteous. Prices are affordable.

Report a concern   March 8, 2026 — Rated 10 out of 10 by K.M. Zerorez Tri-Cities
What do you like about our products and services?

Timely
Knowledgeable, polite staff
Did good job

Report a concern   March 8, 2026 — Rated 9 out of 10 by L.F. Zerorez Tri-Cities
What do you like about our products and services?

Thanks for removing some really bad spots from an old
Carpet

Report a concern   March 7, 2026 — Rated 10 out of 10 by T.W. Zerorez Tri-Cities
What do you like about our products and services?

The tech was very calm and took time to do the best job. Asked many times if the job was good and satisfactory.

Report a concern   March 7, 2026 — Rated 10 out of 10 by B.E. Zerorez Tri-Cities
What do you like about our products and services?

Great work!

Report a concern   March 7, 2026 — Rated 10 out of 10 by B.E. Zerorez Tri-Cities
What do you like about our products and services?

The technician explained everything thoroughly and conducted the service in a professional manner.

Report a concern   March 6, 2026 — Rated 9 out of 10 by T.S. Zerorez Tri-Cities
What do you like about our products and services?

Accommodating for scheduling, prompt and professional, reasonable pricing. Taking longer to dry than anticipated.

Report a concern   March 4, 2026 — Rated 10 out of 10 by J.S. Zerorez Tri-Cities
What do you like about our products and services?

The friendliness of staff. Very knowledgeable

Report a concern   March 4, 2026 — Rated 10 out of 10 by W.L. Zerorez Tri-Cities
What do you like about our products and services?

Th service was excellent and the emplyees were very accommodating.

Report a concern   March 3, 2026 — Rated 10 out of 10 by Ian Fechtner Zerorez Tri-Cities
What do you like about our products and services?

I appreciate the courtesy of the staff on call who scheduled my appointment and reminded me of said appointment, I appreciate the technician who was respectful of the property and my belongings, their attention to detail, informative and cooperative energy, professionalism and expert use of their equipment, as well as their friendly demeanor. I also appreciate the deals I get from Zerorez.

Report a concern   March 3, 2026 — Rated 10 out of 10 by R.G. Zerorez Tri-Cities
What do you like about our products and services?

Your representative Nik was very professional and did his best with my carpet, which is older.

Report a concern   March 3, 2026 — Rated 10 out of 10 by I.S. Zerorez Tri-Cities
What do you like about our products and services?

The products worked great on the carpet.

Report a concern   March 3, 2026 — Rated 0 out of 10 by M.G. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Not satisfied with results

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.

Report a concern   March 1, 2026 — Rated 10 out of 10 by Lynn Serrato Zerorez Tri-Cities
What do you like about our products and services?

We recently had our ducts and laminate floors professionally cleaned, and I can honestly say the experience exceeded every expectation.

From the moment the technicians arrived, it was clear we were in good hands. They were punctual, professional, and incredibly friendly — the kind of people who make you feel comfortable having them in your home. They took the time to explain the process, answered all of our questions thoroughly, and treated our space with real care and respect.

The duct cleaning alone made a noticeable difference. The air feels fresher, cleaner, and lighter. Knowing the dust and debris are no longer circulating through our home gives us real peace of mind. They were meticulous, efficient, and clearly took pride in doing the job right — not just quickly.

The laminate floor cleaning was equally impressive. Our floors had lost their shine from heavy daily use, and now they look revived — clean, bright, and beautifully restored without any residue or streaking. They didn’t just “surface clean”; they brought the floors back to life.

What truly stood out was the team’s attitude. Friendly, upbeat, respectful, and hardworking. It’s rare to find technicians who combine skill with such outstanding customer service.

If you’re considering duct or floor cleaning, don’t hesitate. The difference in air quality and appearance is absolutely worth it — and having such a positive, professional crew makes the experience even better. Highly recommend!

Report a concern   March 1, 2026 — Rated 10 out of 10 by C.K. Zerorez Tri-Cities
What do you like about our products and services?

The person that came was very helpful and did a wonderful job


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