- Phone: 509-582-9000
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8087 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We are happy. We had not had our carpet cleaned since before 2019. Also, this was the first time we had called Zerorez. "Harrison" explained your system, answering all our questions, and cleaned the carpet well, including pet stains. Thank you!
We had great service, very knowledgeable
Always do a great job and very professional! I like that it does not take the entire afternoon and they get right to business! Thank you!
Your technician was prompt and thorough. I had some dog issues with my carpets and he didnt guarantee that he would be able to remove the odors. He explained the process to me and described why it may not work. He did an excellent job and was able to do exactly what i needed. Thank you!
Service is great. Technician knowledgeable, efficient, and very nice. Wish you had senior discount, repeat customer, or multiple home discount.
Great job, much cleaner and dried fast!
Totally satisfied with our carpet, floor, vents and shower ! Ed did an amazing job, not only is he a great worker,but an excellent personality and we so appreciated is knowledge in how to help keep our floor clean. We definitely will continue to use Zerorez for all our cleaning needs.Thankyou so much and also a shout out to Rosie for get us scheduled in a timely manner!
Courteous personnel from office to technician. A job well done every time. Thank you!!
The tech was Awsome and did an amazing job
Able to book service online, great communication and carpet looks great! Technician was very polite, friendly and efficient.
Efficient prompt and lasting
The company is very oriented towards customer satisfaction.
The service technician was thorough and knowledgeable regarding carpet cleaning.
Excellent job,very professional
i only wanted blood stains removed but that failed
Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Warranty and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.
I used Zerorez for 5 or six years and I have been pleased every time.
All natural products.
No chemicals and friendly competent people
Service is excellent, not much experience with products but they too seem exceptional no complaints at all. Jim
Tech was timely, courteous, thorough. Susi in the office is awesome to deal with.
They were able to get us scheduled quickly. Here on time and did a great job. Zach was so polite and kept me informed on what he was doing.
Non toxic!!!!
Timely and professional. Carpets look amazing again!
Devon, the technician was very friendly and professional. He got out carpets cleaner than I though was possible.
The pet treatment worked well and most of my stains are gone! The house smells soo much cleaner now!
Our tech was extremely professional and thorough when cleaning out upholstery.
The gentleman that took care of us was on time, respectful of our home and seemed to be very thorough. He explained that there were some stains that did not come all the way out and we knew they probably would not. He did a great job for us!
I love the services. I’ll continue to use this company. However, this cleaning did not meet what I thought should happen for the amount of money I spend. I’m going to have to call them and see about a revisit. I have always gotten much better results from you guys than this time.
The employee was very professional and explained the products very well. He did a thorough job.
My carpet is still crunchy after coming out twice. I’m disappointed in the quality of the service for the price
Always a great outcome with super friendly service
Efficient, fast drying, knowledgeable techs