- Phone: 509-582-9000
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based on 9218 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Alex was very knowledgeable and took his time to ensure no stains were left behind.
Everyone who assisted me was very kind, and very flexible and understanding regarding my problem. Thank you so much!!
Rosi was super fast and friendly, and nick did a great job
I felt the young man who completed the job was extremely professional, very thorough, and it was done in a timely manner
Nathan provided over 100% in customer service excellence. He walked me through each step of the cleaning process room by room, and I couldn’t be happier with the results.
Alex did a careful, thorough job and he shared good information about the products and services available. I was able to book an appointment very quickly, and Alex was on time. Will definitely use Zerorez again.
The friendly service tech asks you how you want everything done and if there are any concerns that you have noticed.
I WOULD HAVE LIKED THE STAIN REMOVED FROM MY RUG OR HAVE BEEN TOLD THAT ATTEMPTING TO REMOVE IT WOULD DISCOLOR THAT PORTION OF A VERY EXPENSIVE WOOL RUG.
He didn’t clean the carpet really good. They are still crunchy. And it still looks dirty in spots
Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.
Excellent service! Thank you
Mine was dryer vent cleaning. My Technician not only repaired a damaged split on the flex vent, but also got on his hands and knees to clean the area behind my stacked washer/dryer. For an elderly woman this was very appreciated. He was on time, considerate and helpful.
You did not disappoint whatsoever, I even left a really great review, 5 out of 5 stars on Google, but I probably won't be asked which carpet cleaning company should a certain person use. If I do, I will definitely recommend you guys!
Good stuff, good service. my house smessl fresh now, not like animals or chemicals. couldnt be happier. These cats cleaned my carpets and my air ducts. Service Technicians were AWESOME
They seem to be great people and do a thorough job. Just wishing I could get a cleaning where the results lasted for more than a week without spending more for a special treatment.
Staff was very knowledgeable and courteous. Prices are affordable.
Timely
Knowledgeable, polite staff
Did good job
Thanks for removing some really bad spots from an old
Carpet
The tech was very calm and took time to do the best job. Asked many times if the job was good and satisfactory.
Great work!
The technician explained everything thoroughly and conducted the service in a professional manner.
Accommodating for scheduling, prompt and professional, reasonable pricing. Taking longer to dry than anticipated.
The friendliness of staff. Very knowledgeable
Th service was excellent and the emplyees were very accommodating.
I appreciate the courtesy of the staff on call who scheduled my appointment and reminded me of said appointment, I appreciate the technician who was respectful of the property and my belongings, their attention to detail, informative and cooperative energy, professionalism and expert use of their equipment, as well as their friendly demeanor. I also appreciate the deals I get from Zerorez.
Your representative Nik was very professional and did his best with my carpet, which is older.
The products worked great on the carpet.
Not satisfied with results
Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.
We recently had our ducts and laminate floors professionally cleaned, and I can honestly say the experience exceeded every expectation.
From the moment the technicians arrived, it was clear we were in good hands. They were punctual, professional, and incredibly friendly — the kind of people who make you feel comfortable having them in your home. They took the time to explain the process, answered all of our questions thoroughly, and treated our space with real care and respect.
The duct cleaning alone made a noticeable difference. The air feels fresher, cleaner, and lighter. Knowing the dust and debris are no longer circulating through our home gives us real peace of mind. They were meticulous, efficient, and clearly took pride in doing the job right — not just quickly.
The laminate floor cleaning was equally impressive. Our floors had lost their shine from heavy daily use, and now they look revived — clean, bright, and beautifully restored without any residue or streaking. They didn’t just “surface clean”; they brought the floors back to life.
What truly stood out was the team’s attitude. Friendly, upbeat, respectful, and hardworking. It’s rare to find technicians who combine skill with such outstanding customer service.
If you’re considering duct or floor cleaning, don’t hesitate. The difference in air quality and appearance is absolutely worth it — and having such a positive, professional crew makes the experience even better. Highly recommend!
The person that came was very helpful and did a wonderful job

The technician was knowledgeable and very customers oriented. He represented the company in a very professional manner!