Zerorez Tri-Cities
1355 Dakota Ave, STE A
Richland
WA 99352
United States

Average rating: 9.2 out of 10 based on 8087 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 30, 2023 — Rated 8 out of 10 by J.C. Zerorez Tri-Cities
What could we do to improve?

Overall it was easy to schedule, came on time, professional and reasonable prices! I was disappointed that a stain did not come out and no conversation about that was the best that could be done or suggested trying something different.

Report a concern   December 29, 2023 — Rated 10 out of 10 by A.R. Zerorez Tri-Cities
What do you like about our products and services?

The best

Report a concern   December 29, 2023 — Rated 9 out of 10 by Enid Gormus Zerorez Tri-Cities
What do you like about our products and services?

The technician called me with issues that needed to be covered before he started. He sent me pictures of the final product and he did an amazing job! I would recommend Edwin for sure!

Report a concern   December 28, 2023 — Rated 10 out of 10 by MaryAnn Cagley Zerorez Tri-Cities
What do you like about our products and services?

The service men were very polite and explained the process. The machines left the carpet so clean and fluffy.
I was a property manager for 30 years and never had carpet look this good.

Report a concern   December 28, 2023 — Rated 10 out of 10 by Dorothy Rippy Zerorez Tri-Cities
What do you like about our products and services?

Very easy to get service. The technician was on time, very efficient and did a well job.
Dorothy Rippy

Report a concern   December 28, 2023 — Rated 10 out of 10 by Faith Powers Zerorez Tri-Cities
What do you like about our products and services?

Technion was on time and professional.

Report a concern   December 27, 2023 — Rated 0 out of 10 by K.L. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Zero Rez,

We had carpet deep cleaned for pet urine on December 21, 2023. We are disappointed that the room that was cleaned now has a musty smell and the urine smell is back.

Name removed
Phone number removed

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.

Report a concern   December 26, 2023 — Rated 10 out of 10 by M.H. Zerorez Tri-Cities
What do you like about our products and services?

Fast effective treatment of my carpets. Technicians did a great job.

Report a concern   December 23, 2023 — Rated 10 out of 10 by Mary Riensche Zerorez Tri-Cities
What do you like about our products and services?

They did a great job

Report a concern   December 23, 2023 — Rated 10 out of 10 by R.L. Zerorez Tri-Cities
What do you like about our products and services?

With just the basic cleaning process my carpet is 100 times better then before.
I will definitely go through Zerorez again in the future

Report a concern   December 23, 2023 — Rated 10 out of 10 by C.P. Zerorez Tri-Cities
What do you like about our products and services?

Great tech.was on time and did a great job!

Report a concern   December 22, 2023 — Rated 10 out of 10 by B.G. Zerorez Tri-Cities
What do you like about our products and services?

Awesome job.

Report a concern   December 21, 2023 — Rated 9 out of 10 by Rich Gamino Zerorez Tri-Cities
What do you like about our products and services?

Quick and friendly service. Carpets looked awesome and on time when arrived. Would definitely recommend to use them.

Report a concern   December 21, 2023 — Rated 9 out of 10 by Jack Buterbaugh Zerorez Tri-Cities
What do you like about our products and services?

i was impressed with your tecnicians. one was in training. both were very polite and courteous. i did not get a email receipt. thanks for a great job!

Report a concern   December 21, 2023 — Rated 10 out of 10 by Steve Phare Zerorez Tri-Cities
What do you like about our products and services?

Technicians are always friendly and ontime. The results have always been satisfying. The office stall always called ahead to let us know when the tech. Would be arriving.

Report a concern   December 21, 2023 — Rated 10 out of 10 by Sarah Vasquez Zerorez Tri-Cities
What do you like about our products and services?

The service was done quickly and quietly. Our carpets look great and smell great. The sevice truck arrived on time and was very efficient.

Report a concern   December 20, 2023 — Rated 2 out of 10 by E.B. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Very polite workers. I found many areas on the rugs and the couch that were not cleaned satisfactory. I called and the same person came back and tried to resolve the troubled areas. Many spots still exist and we have decided to hire another company to fix after the holidays.

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.

Report a concern   December 20, 2023 — Rated 10 out of 10 by Debbie Pearson Zerorez Tri-Cities
What do you like about our products and services?

Efficient appointment timing. Appreciated the heads up call and text.
Edwin was a cheerful friendly guy and he did a good job on my vinyl and carpets.
The special made it affordable to have it done.
Thank you!

Report a concern   December 19, 2023 — Rated 10 out of 10 by Michael Dunlop Zerorez Tri-Cities
What do you like about our products and services?

Good clean results...no fussing, good prices. I'm a happy camper!

Report a concern   December 19, 2023 — Rated 10 out of 10 by J.A. Zerorez Tri-Cities
What do you like about our products and services?

You were very professional and everyone was great to communicate their intent. Thank you.

Report a concern   December 18, 2023 — Rated 10 out of 10 by E.R. Zerorez Tri-Cities
What do you like about our products and services?

Got right to work, very professional, and informed me on future promos and potential deals.

Report a concern   December 16, 2023 — Rated 10 out of 10 by P.R. Zerorez Tri-Cities
What do you like about our products and services?

Did a good job - on time & efficient

Report a concern   December 15, 2023 — Rated 10 out of 10 by Connie Hilty Zerorez Tri-Cities
What do you like about our products and services?

The tech has not returned to finish a couple of things however the job was done well he was very conscientious

Report a concern   December 14, 2023 — Rated 10 out of 10 by J.W. Zerorez Tri-Cities
What do you like about our products and services?

The technician was very polite and professional. He did a great job.my rugs are visibly cleaner. I’ll use zerorez again.

Report a concern   December 14, 2023 — Rated 5 out of 10 by M.K. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Let me start by saying that the gentleman doing the cleaning was absolutely professional, friendly, arrived on time, and came ready to work. I did not feel he was rushed at his job, and did everything that I paid for. And answered any questions I had.

That being said, the actual product (clean carpets) left something to be desired. First off we noticed that there was at least one visible pet stain that was not lifted, and remained after cleaning. Even though we paid for the pet treatment. We also feel that the carpets didn't look any more clean after the cleaning, they do smell better though. One final thought; the carpets, mainly the area rug, contained a lot of water, and were very wet. I went over the carpets with my own personal rug machine to suck up the excess water. And it was able to pull a fair amount of water out of the carpets. I feel that the rugs would not have dried in a timely manner had I not done this.

Sorry to say, I had high hopes for the zero rez cleaning service, as I like the idea of not using any solutions for cleaning. I guess my expectations were too high. I do not feel like I will recommend others to this service.

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Warranty and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.

Report a concern   December 14, 2023 — Rated 5 out of 10 by J.W. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Stayed so much wetter than we were told.

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Warranty and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.

Report a concern   December 13, 2023 — Rated 6 out of 10 by G.C. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Your tech. Was the best, great personality. Worked hard. I am old. It was hard for me to move furniture and junk. Again, our tech. was the nicest and helped me get fans down in garage. He didn't have to do that.

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Warranty and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.

Report a concern   December 13, 2023 — Rated 9 out of 10 by B.A. Zerorez Tri-Cities
What do you like about our products and services?

Dries quickly, no residue, no perfumes, removes stains and carpets looked clean.

Report a concern   December 10, 2023 — Rated 10 out of 10 by Jeanne Abbott Zerorez Tri-Cities
What do you like about our products and services?

Professional, prompt, thorough and friendly

Report a concern   December 10, 2023 — Rated 10 out of 10 by Kem Drotzmann Zerorez Tri-Cities
What do you like about our products and services?

Very nice, knowledgeable technician. Did a great job explaining my options, was very honest.


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