Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8870 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 7, 2025 — Rated 10 out of 10 by Candy Jones Zerorez Tri-Cities
What do you like about our products and services?

The associate was very knowledgeable and friendly. He explained what he was doing, explained the advantages of the add ons and my favorite part, he raked the carpet when he was done. I thanked him profusely and told him I always had to ask. He said it’s all about presentation. He takes pride in his work.
He did a very good job. He’s an asset to your company…
And it’s a plus that it dries so quickly.

Report a concern   August 6, 2025 — Rated 9 out of 10 by James Towell Zerorez Tri-Cities
What do you like about our products and services?

Great service.

Report a concern   August 3, 2025 — Rated 10 out of 10 by C.M. Zerorez Tri-Cities
What do you like about our products and services?

Alex was very thorough and did a great job, especially on the kitchen tile floor. The carpets look great also. He did a good job of explaining all of the options to us.

Report a concern   August 2, 2025 — Rated 7 out of 10 by R.A.R.A. Zerorez Tri-Cities
What could we do to improve?

My couch still has dark spots on it. It's not as clean as the last time you cleaned it, so I'm wondering if your employee may need more training.

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.

Report a concern   August 2, 2025 — Rated 10 out of 10 by L.S. Zerorez Tri-Cities
What do you like about our products and services?

The quality and efficiency

Report a concern   July 31, 2025 — Rated 10 out of 10 by Ashton Winder Zerorez Tri-Cities
What do you like about our products and services?

Fast and easy

Report a concern   July 31, 2025 — Rated 10 out of 10 by L.M. Zerorez Tri-Cities
What do you like about our products and services?

Great customer service.

Report a concern   July 31, 2025 — Rated 10 out of 10 by R.O. Zerorez Tri-Cities
What do you like about our products and services?

Clear pricing, on time, professional and knowledgeable, excellent results.

Report a concern   July 30, 2025 — Rated 10 out of 10 by M.W. Zerorez Tri-Cities
What do you like about our products and services?

Nathan was professional and truly strived to meet our expectations. The service was excellent and I would recommend Zerorez to any who asked.

Report a concern   July 30, 2025 — Rated 10 out of 10 by B.C. Zerorez Tri-Cities
What do you like about our products and services?

The products used do the job for me.

Report a concern   July 28, 2025 — Rated 10 out of 10 by C.G. Zerorez Tri-Cities
What do you like about our products and services?

The technician did a great job and was very thorough. He was professional and knew what he was doing.

Report a concern   July 28, 2025 — Rated 1 out of 10 by J.P. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Well, the carpet did not come all the way clean now that it's been a couple days since you were here. Specifically, the area along the border of where the throw carpets sit - from the front door all the way to our counter. The rest of it looks good, but this is the main area where customers are going to see it still being dirty.

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.

Report a concern   July 28, 2025 — Rated 10 out of 10 by John Walker Zerorez Tri-Cities
What do you like about our products and services?

We used Zerorez for the first time at a commercial facility at Tri-City Union Gospel Mission and were very pleased with the results. Their method of cleaning is far superior to spraying a solution and then extracting a portion back, leaving you with soaked carpets that are not really clean. The people are friendly, and I totally support local family-owned businesses.

Report a concern   July 27, 2025 — Rated 10 out of 10 by J.K. Zerorez Tri-Cities
What do you like about our products and services?

Josh did an outstanding job of cleaning my light colored sofa and chair. He took the time to listen to my concerns and addressed them.

Report a concern   July 27, 2025 — Rated 10 out of 10 by Jacob Garcia Zerorez Tri-Cities
What do you like about our products and services?

Great service

Report a concern   July 27, 2025 — Rated 10 out of 10 by Heather Crain Zerorez Tri-Cities
What do you like about our products and services?

Great service! Great job on our carpets. Would highly recommend. Josh was great! Quick but efficient and informative.

Report a concern   July 27, 2025 — Rated 10 out of 10 by N.B. Zerorez Tri-Cities
What do you like about our products and services?

I appreciate the how quick it was to schedule an appointment. The technician was courteous and friendly. My carpet looks great!

Report a concern   July 26, 2025 — Rated 9 out of 10 by D.C. Zerorez Tri-Cities
What do you like about our products and services?

He was professional and gave me several options to take care of previous dog excrement and odor issues. Everything was as expected. The area was left clean and tidy.

Report a concern   July 25, 2025 — Rated 10 out of 10 by N.B. Zerorez Tri-Cities
What do you like about our products and services?

Very professional people that explain the process and products and do a great job.

Report a concern   July 24, 2025 — Rated 10 out of 10 by Taylor Hall Zerorez Tri-Cities
What do you like about our products and services?

The tech that came out and helped me was great! Josh was super helpful and informative. I was also working within a very strict budget and the production manager helped make sure I could get done what I needed to within the budget and the results were wonderful!

Report a concern   July 24, 2025 — Rated 10 out of 10 by A.B. Zerorez Tri-Cities
What do you like about our products and services?

Always great customer service- clear communication.

Report a concern   July 23, 2025 — Rated 10 out of 10 by Richard ballard Zerorez Tri-Cities
What do you like about our products and services?

Employee extremely punctual and courteous...and good work ethics!

Report a concern   July 22, 2025 — Rated 10 out of 10 by Carol Burns Zerorez Tri-Cities
What do you like about our products and services?

Josh was so considerate, thorough & professional!! He did an amazing job for us & will always welcome his services. 👍

Report a concern   July 20, 2025 — Rated 7 out of 10 by W.H. Zerorez Tri-Cities
What could we do to improve?

The tech didnt disclose how much the stain treatment would cost . I thought I was paying 138.00 at the end it was over 400.00

Report a concern   July 19, 2025 — Rated 10 out of 10 by Debra Keatink Zerorez Tri-Cities
What do you like about our products and services?

Great job by our technician Ryan. Reasonable price easy to schedule. On time.

Report a concern   July 17, 2025 — Rated 10 out of 10 by Renee Matson Zerorez Tri-Cities
What do you like about our products and services?

Josh was incredibly competent and professional . He did an excellent job cleaning our carpets and explaining the services that we should use to help keep them clean. Our carpets look brand new again!

Report a concern   July 17, 2025 — Rated 3 out of 10 by M.J. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Our carpet cleaning stayed fresh for about a little longer than a week and a half then starts smelling again .We removed our cats litter box and rehoming him .Our newborn baby girl was born on 7-11-25 and I being Grandma really tired to have this issue resolved before baby came home !!! I spent allot of money for this carpet cleaning and still very disappointed .

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.

Report a concern   July 13, 2025 — Rated 10 out of 10 by J.K. Zerorez Tri-Cities
What do you like about our products and services?

Nathan was excellent. Did a great job and was very helpful. Thank you.

Report a concern   July 13, 2025 — Rated 10 out of 10 by Melanie Bell Zerorez Tri-Cities
What do you like about our products and services?

ZEROREZ focuses on cleanliness. Thoroughly removing soil and leaving the carpet like new.

Report a concern   July 12, 2025 — Rated 10 out of 10 by B.K. Zerorez Tri-Cities
What do you like about our products and services?

The technician did an excellent job talking us through his process! He was very quit working, but surely took the time to get everything right. We appreciated his hard work.


Privacy Policy