Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8935 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 30, 2014 — Rated 10 out of 10 by M.K. Zerorez Tri-Cities
What do you like about our products and services?

Tyson explained everything thoroughly, was very friendly and professional.
Report a concern   April 29, 2014 — Rated 10 out of 10 by M.F. Zerorez Tri-Cities
What do you like about our products and services?

The high quality.
Report a concern   April 29, 2014 — Rated 10 out of 10 by D.G. Zerorez Tri-Cities
What do you like about our products and services?

You want your customers to be satisfied. Thanks!
Report a concern   April 29, 2014 — Rated 10 out of 10 by Joe Cruz Zerorez Tri-Cities
What do you like about our products and services?

Excellent service: timely, friendly, and committed to quality.
Report a concern   April 29, 2014 — Rated 10 out of 10 by D.G. Zerorez Tri-Cities
What do you like about our products and services?

Tyson arrived on time, worked fast, was very professional, answered all my questions, and left my carpets looking excellent!
Report a concern   April 28, 2014 — Rated 10 out of 10 by T.W. Zerorez Tri-Cities
What do you like about our products and services?

Removed stains thoroughly. Did not leave a bad odor. Was dry very quickly.
Report a concern   April 28, 2014 — Rated 10 out of 10 by J.O. Zerorez Tri-Cities
What do you like about our products and services?

Service professional. Product cleaned as ads claim.
Report a concern   April 27, 2014 — Rated 9 out of 10 by R.B. Zerorez Tri-Cities
What do you like about our products and services?

a better way to clean carpets and remove pet stains and odors
Report a concern   April 26, 2014 — Rated 10 out of 10 by D.K. Zerorez Tri-Cities
What do you like about our products and services?

Tyson was great. Very professional and knowledgeable about your services. Very friendly. He did a great job.
Report a concern   April 26, 2014 — Rated 10 out of 10 by T.N. Zerorez Tri-Cities
What do you like about our products and services?

My carpets look wonderful and the dust in my home is more minimal from cleaning the vents.
Report a concern   April 26, 2014 — Rated 9 out of 10 by D.M. Zerorez Tri-Cities
What do you like about our products and services?

Great communication!
Report a concern   April 26, 2014 — Rated 10 out of 10 by M.S. Zerorez Tri-Cities
What do you like about our products and services?

Already gave a shout out on fb! Great customer service!
Report a concern   April 25, 2014 — Rated 8 out of 10 by D.E. Zerorez Tri-Cities
What could we do to improve?

My concern is that my carpet is still damp 16 hours after cleaning. The carpet feels barely damp, but I worry about mold forming underneath. Tyson was very professional and arrived in a timely manner.
Report a concern   April 24, 2014 — Rated 9 out of 10 by J.H. Zerorez Tri-Cities
What do you like about our products and services?

No chemicals or carpet flooding
Report a concern   April 23, 2014 — Rated 10 out of 10 by B.B. Zerorez Tri-Cities
What do you like about our products and services?

My carpets look amazing.
The prices were reasonable .
The technician was personable and very educated about his job.
Will have your company back again
Thank you
Report a concern   April 23, 2014 — Rated 10 out of 10 by B.M. Zerorez Tri-Cities
What do you like about our products and services?

The technician arrived at the pre stated time. He was courteous and efficient. The carpets turned out very well. Even though the upholstered chairs did not come as clean as I hoped he returned to see what else could be done. After discussing the problem he proceeded to redo all the chairs--unfortunately it helped some but it seems that the problem must be with the fabric. I don't have a printer and so cannot print the savings coupon.
Report a concern   April 23, 2014 — Rated 9 out of 10 by Michelle Holmes Zerorez Tri-Cities
What do you like about our products and services?

I love the lack of chemicals and was extremely pleased with how clean my carpets were! Though I was not here during the cleaning, my mom was and she was very impressed with Tyson and his professionalism and friendliness.
Report a concern   April 22, 2014 — Rated 10 out of 10 by D.S. Zerorez Tri-Cities
What do you like about our products and services?

I THINK THE JOB WAS FABULOUS, WILL BE GETTING YOUSE BACK AGAIN. ROBERT WAS VERY PLEASENT THANK YOU
Report a concern   April 22, 2014 — Rated 10 out of 10 by K.C. Zerorez Tri-Cities
What do you like about our products and services?

Was very impressed with the appearance of the Tech Tyson! He was totally professional and provided a lot of information and teaching! I was a RN in the jail for 8.5 years and my husband is a police officer. For us calling anyone to our home for any kind of work is just an uneasy thing as a lot of the time he or I know the person that shows up and it's not a good know! 😉 So we really appreciated a clean cut guy showing up. Dressed nice. And just an all around nice "normal" guy!!! He did not rush through the job and I feel like it was definitely a business that likes being a business and obviously takes pride in their name!
Report a concern   April 22, 2014 — Rated 9 out of 10 by D.R. Zerorez Tri-Cities
What do you like about our products and services?

The technician was on time, knowledgeable, professional, & courteous.
Report a concern   April 21, 2014 — Rated 10 out of 10 by Diane Headley Zerorez Tri-Cities
What do you like about our products and services?

Punctual, professional and courteous
Report a concern   April 20, 2014 — Rated 10 out of 10 by L.V. Zerorez Tri-Cities
What do you like about our products and services?

My carpet looks great, smells good and a very friendly and efficient crew
Report a concern   April 20, 2014 — Rated 8 out of 10 by B.A. Zerorez Tri-Cities
What could we do to improve?

Coffee stains didn't come out
Report a concern   April 17, 2014 — Rated 8 out of 10 by B.F. Zerorez Tri-Cities
What could we do to improve?

everything was good
Report a concern   April 17, 2014 — Rated 10 out of 10 by Allison Chan Zerorez Tri-Cities
What do you like about our products and services?

No chemicals and fast drying!
Report a concern   April 16, 2014 — Rated 8 out of 10 by B.W. Zerorez Tri-Cities
What could we do to improve?

It took the hallway carpet well over 8 hours to dry.
Report a concern   April 16, 2014 — Rated 9 out of 10 by K.I. Zerorez Tri-Cities
What do you like about our products and services?

Nice job, friendly personnel and punctual.
Report a concern   April 16, 2014 — Rated 10 out of 10 by J.G. Zerorez Tri-Cities
What do you like about our products and services?

I love that you get the dirt out of my carpets without leaving a residue. Service was friendly and professional. Will definitely use your service next time I need my carpets cleaned.
Report a concern   April 15, 2014 — Rated 8 out of 10 by C.B. Zerorez Tri-Cities
What could we do to improve?

Nothing specific to improve. Waiting to see how the "clean" holds up. Great now.
Report a concern   April 14, 2014 — Rated 9 out of 10 by J.E. Zerorez Tri-Cities
What do you like about our products and services?

Robert was super helpful and had great suggestions since I have young kids and dogs. So far I love the protective coating that he suggested for our living room since that's where a lot of spills happen.

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