- Phone: 509-582-9000
- Visit Website
based on 8930 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service was prompt. When given a window of time I was prepared to be waiting. Not only was he right on time but I was notified about 15 min ahead of his arrival!! I loved that. The young man was pleasant and efficient. He was friendly, engaging me in conversation but not to the interruption of his task at hand. I was kept informed at each step and there was never pressure to add any other service, which, by the way, I did select.
Our carpet looks amazing!! This is the best carpet cleaning we have had in three years!! Your tech was very polite, explained the procedures, listened to my concerns and spent over an hour working on the carpet. We will certainly call again to schedule further cleanings. Thank you so much!!
Kyle has done great jobs in cleaning our carpeting and our vents and dryer vent. He is prompt, courteous, effecient, knowledgeable and friendly. I have told everyone about what a great company Zerorez is.
Friendly service, excellent results.
I love that it is a green product and I don't need to worry about chemicals with my kids. Awesome costumer service. Tyson was very nice and informative.
Able to come out quickly, good service, friendly.
I think this has been the best carpet cleaning I have had. It lightened the traffic areas and looks very good.
The person I scheduled with said they would call before the tech came out, but no one called before he showed up. Don't tell me you will call first if you are not going to. If you tell me you are going to do something then do it!! While I understand the door needs to be open for the hoses to come into the house, but the door does not need to be completely open. Close it as much as possible!!! While my carpet was absolutely filthy, I was expecting it to be cleaner than it was. After he left I cleaned some spots with chemical cleaner and they came out. I do feel like the tech did a great job, but that some of the spots just couldn't come out without some chemical help.
The fact that Zerorez can clean my carpet without harmful soaps and detergents. Thanks, Zerorez! The King Family
The customer service :D
Kyle was very friendly and informative on the cleaning process
Wow he got out a red stain that had been in my family room through two other cleanings and he got out the rust and coffee stains I called him to clean - all with no harsh chemicals. Plus he was on-time, friendly and professional. I will definitely refer Zeroez to my friends.
The professionalism and knowledge of your technician --Great Job!!!
Took out stain that we thought was impossible to get out. Olson did it the same day
Product is great and Kyle did a fantastic job! Very pleased with your service.
Great service, and our carpet looks amazing dude named Kyle was an all around good guy
The tech was very honest. And he did a great job. When clean our carpets again I'll ask for him.
Carpets always look great & the people you send out are beyond friendly!!
The service was excellent, we were impressed by the great job. We purchased a house that had pets there before and your product was able to get the stains and smells out of the carpet that we thought we might have to replace.
Kyle Robertson does an awesome job! He's responsive and dependable and knowledgeable.
be more up front about what you can do with your cleaning ability in the first place
instead of adding cost for other cleaning options
Love the feel of my carpet after cleaning. So clean and fuffy
non chemical and no harmfull liquids used in clsaning carpets, very timely and courteous staff
Kyle was very personable & helpful & just having my duct work cleaned out made me feel cleaner
I like that it is chemical free and I associated the great customer service.
Very friendly people. No harsh chemicals
I was very pleased with the way my carpet looked. It smelled good when I smelled it and felt nice not crisp at all. The service was wonderful and nothing was done without discussion. I enjoyed how friendly the young man was and would and have told others about my carpet. I will call upon them again. Thank you for a job well done.
We had milk spilled on the carpet and did not want to have it sit so long that it would creat bacteria and smell. We cleaned it out the best we could and called Zerorez. We had just had carpets cleaned by Zerorez and were happy with the results. They squeezed us in that same day. Thanks
Don't really care for the message center. I prefer to contact the service provider myself. We called for a follow up service a couple days after the initial service was provided. Never received a callback and nobody stopped by. Otherwise it's worth paying a little extra for the cleaning services provided.

Sales rep was good to work with, process was easy, finished product was nice.