Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8936 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 1, 2014 — Rated 10 out of 10 by S.R. Zerorez Tri-Cities
What do you like about our products and services?

No perfume smell and quick drying. Very nice technician.
Report a concern   February 28, 2014 — Rated 10 out of 10 by Krystal Leighty Zerorez Tri-Cities
What do you like about our products and services?

Best service and carpet cleaning ever!
Report a concern   February 26, 2014 — Rated 10 out of 10 by Tracy Gray Zerorez Tri-Cities
What do you like about our products and services?

it was quick and carpets looked great.
Report a concern   February 26, 2014 — Rated 10 out of 10 by J.D.L. Zerorez Tri-Cities
What do you like about our products and services?

I really like the whole science behind the product. The fact that you are just charging the PH level in the salt water and it essential dries as water. Thats awesome, because I hate soap residue.
Report a concern   February 25, 2014 — Rated 10 out of 10 by K.C. Zerorez Tri-Cities
What do you like about our products and services?

The customer service was great and the carpet cleaning was fast and looks fabulous!
Report a concern   February 24, 2014 — Rated 5 out of 10 by G.F. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Two room minimum was a little speedy for me as I only wanted one room done.
Report a concern   February 24, 2014 — Rated 9 out of 10 by B.R. Zerorez Tri-Cities
What do you like about our products and services?

Sales rep was good to work with, process was easy, finished product was nice.
Report a concern   February 22, 2014 — Rated 10 out of 10 by P.G. Zerorez Tri-Cities
What do you like about our products and services?

Service was prompt. When given a window of time I was prepared to be waiting. Not only was he right on time but I was notified about 15 min ahead of his arrival!! I loved that. The young man was pleasant and efficient. He was friendly, engaging me in conversation but not to the interruption of his task at hand. I was kept informed at each step and there was never pressure to add any other service, which, by the way, I did select.
Report a concern   February 21, 2014 — Rated 10 out of 10 by G.M. Zerorez Tri-Cities
What do you like about our products and services?

Our carpet looks amazing!! This is the best carpet cleaning we have had in three years!! Your tech was very polite, explained the procedures, listened to my concerns and spent over an hour working on the carpet. We will certainly call again to schedule further cleanings. Thank you so much!!
Report a concern   February 21, 2014 — Rated 10 out of 10 by Barbara & Douglas Korten Zerorez Tri-Cities
What do you like about our products and services?

Kyle has done great jobs in cleaning our carpeting and our vents and dryer vent. He is prompt, courteous, effecient, knowledgeable and friendly. I have told everyone about what a great company Zerorez is.
Report a concern   February 20, 2014 — Rated 9 out of 10 by A.R.M. Zerorez Tri-Cities
What do you like about our products and services?

Friendly service, excellent results.
Report a concern   February 19, 2014 — Rated 10 out of 10 by A.S. Zerorez Tri-Cities
What do you like about our products and services?

I love that it is a green product and I don't need to worry about chemicals with my kids. Awesome costumer service. Tyson was very nice and informative.
Report a concern   February 18, 2014 — Rated 10 out of 10 by L.S. Zerorez Tri-Cities
What do you like about our products and services?

Able to come out quickly, good service, friendly.
Report a concern   February 12, 2014 — Rated 10 out of 10 by Shannon Clements Zerorez Tri-Cities
What do you like about our products and services?

I think this has been the best carpet cleaning I have had. It lightened the traffic areas and looks very good.
Report a concern   February 12, 2014 — Rated 8 out of 10 by B.C. Zerorez Tri-Cities
What could we do to improve?

The person I scheduled with said they would call before the tech came out, but no one called before he showed up. Don't tell me you will call first if you are not going to. If you tell me you are going to do something then do it!! While I understand the door needs to be open for the hoses to come into the house, but the door does not need to be completely open. Close it as much as possible!!! While my carpet was absolutely filthy, I was expecting it to be cleaner than it was. After he left I cleaned some spots with chemical cleaner and they came out. I do feel like the tech did a great job, but that some of the spots just couldn't come out without some chemical help.
Report a concern   February 7, 2014 — Rated 10 out of 10 by Chris & Dawn King Zerorez Tri-Cities
What do you like about our products and services?

The fact that Zerorez can clean my carpet without harmful soaps and detergents. Thanks, Zerorez! The King Family
Report a concern   February 6, 2014 — Rated 10 out of 10 by V.M. Zerorez Tri-Cities
What do you like about our products and services?

The customer service :D
Report a concern   February 5, 2014 — Rated 9 out of 10 by J.H. Zerorez Tri-Cities
What do you like about our products and services?

Kyle was very friendly and informative on the cleaning process
Report a concern   February 2, 2014 — Rated 10 out of 10 by M.N. Zerorez Tri-Cities
What do you like about our products and services?

Wow he got out a red stain that had been in my family room through two other cleanings and he got out the rust and coffee stains I called him to clean - all with no harsh chemicals. Plus he was on-time, friendly and professional. I will definitely refer Zeroez to my friends.
Report a concern   February 2, 2014 — Rated 10 out of 10 by B.S. Zerorez Tri-Cities
What do you like about our products and services?

The professionalism and knowledge of your technician --Great Job!!!
Report a concern   February 1, 2014 — Rated 10 out of 10 by P.M. Zerorez Tri-Cities
What do you like about our products and services?

Took out stain that we thought was impossible to get out. Olson did it the same day
Report a concern   February 1, 2014 — Rated 10 out of 10 by L.K. Zerorez Tri-Cities
What do you like about our products and services?

Product is great and Kyle did a fantastic job! Very pleased with your service.
Report a concern   January 31, 2014 — Rated 10 out of 10 by Derrick Kehn Zerorez Tri-Cities
What do you like about our products and services?

Great service, and our carpet looks amazing dude named Kyle was an all around good guy
Report a concern   January 31, 2014 — Rated 10 out of 10 by S.S. Zerorez Tri-Cities
What do you like about our products and services?

The tech was very honest. And he did a great job. When clean our carpets again I'll ask for him.
Report a concern   January 31, 2014 — Rated 10 out of 10 by J.C. Zerorez Tri-Cities
What do you like about our products and services?

Carpets always look great & the people you send out are beyond friendly!!
Report a concern   January 31, 2014 — Rated 10 out of 10 by G.S. Zerorez Tri-Cities
What do you like about our products and services?

The service was excellent, we were impressed by the great job. We purchased a house that had pets there before and your product was able to get the stains and smells out of the carpet that we thought we might have to replace.
Report a concern   January 30, 2014 — Rated 10 out of 10 by Scott Anderson Zerorez Tri-Cities
What do you like about our products and services?

Kyle Robertson does an awesome job! He's responsive and dependable and knowledgeable.
Report a concern   January 30, 2014 — Rated 8 out of 10 by S.S. Zerorez Tri-Cities
What could we do to improve?

be more up front about what you can do with your cleaning ability in the first place

instead of adding cost for other cleaning options
Report a concern   January 29, 2014 — Rated 10 out of 10 by N.B. Zerorez Tri-Cities
What do you like about our products and services?

Love the feel of my carpet after cleaning. So clean and fuffy
Report a concern   January 27, 2014 — Rated 10 out of 10 by L.K. Zerorez Tri-Cities
What do you like about our products and services?

non chemical and no harmfull liquids used in clsaning carpets, very timely and courteous staff

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