Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8935 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 30, 2014 — Rated 10 out of 10 by T.B. Zerorez Tri-Cities
What do you like about our products and services?

Water based solution that is safe for my family!
Report a concern   July 29, 2014 — Rated 10 out of 10 by Angela Jacobson Zerorez Tri-Cities
What do you like about our products and services?

The friendly and knowledgable workers; the fresh, reasoable prices; clean smell that lasts for a long time after cleaning; the softness and "new" feel of the carpet. We've used your company 3 times in the past 6 months (puppies that we're house training) and we've been pleased everytime! Thank you!
Report a concern   July 28, 2014 — Rated 9 out of 10 by R.P. Zerorez Tri-Cities
What do you like about our products and services?

Rugs looked great and dried quickly
Report a concern   July 28, 2014 — Rated 8 out of 10 by M.R. Zerorez Tri-Cities
What could we do to improve?

I think the carpets turned out great, especially given the age of the carpets, even better than other companies' performance. I definitely would recommend Zerorez for the carpets and did give them an 8. As to the furniture, Darren came back to redo the sectional because of a persistent doggy odor problem even after being cleaned. However, the odor still remains. For upholstery I prefer the soap extraction method. I didn't have that odor issue afterward rather a fresh scent.
Report a concern   July 27, 2014 — Rated 10 out of 10 by J.C. Zerorez Tri-Cities
What do you like about our products and services?

The professional was very knowledgeable! Answered all questions! Did an excellent job!
Report a concern   July 25, 2014 — Rated 10 out of 10 by C.P. Zerorez Tri-Cities
What do you like about our products and services?

I'm very pleased with the carpet cleaning. Darrin was very knowledgeable and polite, and did a great job
Report a concern   July 25, 2014 — Rated 10 out of 10 by J.P. Zerorez Tri-Cities
What do you like about our products and services?

My carpets look great, and it took no time at all to do. Was pleased the guy put corner pieces on the walls, have never seen that done. l will use definetly use you again.
Report a concern   July 24, 2014 — Rated 10 out of 10 by Megan Anderson Zerorez Tri-Cities
What do you like about our products and services?

That it leaves my carpet clean and it doesn't attract more dirt after it's been cleaned like other carpet cleaners. They can always get the red stains out!
Report a concern   July 23, 2014 — Rated 10 out of 10 by B.A. Zerorez Tri-Cities
What do you like about our products and services?

I was able to get an appointment very quickly. The service provider was on time and professional. The service was quick and my carpet looks great.
Report a concern   July 23, 2014 — Rated 10 out of 10 by L.B. Zerorez Tri-Cities
What do you like about our products and services?

very friendly staff and excellent work
Report a concern   July 20, 2014 — Rated 10 out of 10 by Harold James Zerorez Tri-Cities
What do you like about our products and services?

great job
Report a concern   July 19, 2014 — Rated 10 out of 10 by M.P.S. Zerorez Tri-Cities
What do you like about our products and services?

Your products are environment and material friendly. Excellent customer service.
Report a concern   July 19, 2014 — Rated 10 out of 10 by T.M. Zerorez Tri-Cities
What do you like about our products and services?

Very friendly, competent personnel. Carpet smelled wonderful and was completely dry within 24 hours of visit.
Report a concern   July 19, 2014 — Rated 10 out of 10 by Warren Baze Zerorez Tri-Cities
What do you like about our products and services?

He was awasome and knew his stuff
Report a concern   July 18, 2014 — Rated 10 out of 10 by J.W. Zerorez Tri-Cities
What do you like about our products and services?

The serviceman was thorough and professional - on time, did a great job and I would recommend your service to anyone and would call you again in the future.

Thanks,
Name removed
Report a concern   July 18, 2014 — Rated 10 out of 10 by D.C. Zerorez Tri-Cities
What do you like about our products and services?

My carpet feels and looks clean. It dried overnight.
Report a concern   July 17, 2014 — Rated 9 out of 10 by P.A.S.B. Zerorez Tri-Cities
What do you like about our products and services?

We were goingto replace the carpet after our family reunion, but the carpets look like new, so we are going to put that off because it turned out so nice,
Report a concern   July 17, 2014 — Rated 9 out of 10 by J.K. Zerorez Tri-Cities
What do you like about our products and services?

The technician. How quickly it dried.
Report a concern   July 17, 2014 — Rated 10 out of 10 by Chris Kinzer Zerorez Tri-Cities
What do you like about our products and services?

Prompt, courteous, thorough. Service techs were clean, and kept on task.
Report a concern   July 17, 2014 — Rated 10 out of 10 by Pamela Wright Zerorez Tri-Cities
What do you like about our products and services?

Honest & up front.
Report a concern   July 16, 2014 — Rated 10 out of 10 by D.G. Zerorez Tri-Cities
What do you like about our products and services?

My carpet never looked so good.
Report a concern   July 16, 2014 — Rated 10 out of 10 by L.M. Zerorez Tri-Cities
What do you like about our products and services?

great people to work with
Report a concern   July 15, 2014 — Rated 10 out of 10 by A.H. Zerorez Tri-Cities
What do you like about our products and services?

The service was excellent and the pet mistake cleanup was excellent. The uv light showed me spots I didn't know/smelled about.
Report a concern   July 14, 2014 — Rated 10 out of 10 by Bonnie Lehrman Zerorez Tri-Cities
What do you like about our products and services?

My carpet has never looked so good and it dried quickly. Thank you... Tech did a awesome job.
Report a concern   July 14, 2014 — Rated 10 out of 10 by Shannon Boggen Zerorez Tri-Cities
What do you like about our products and services?

Darin is an outstanding tech and our carpets look amazing. He came out immediately to help us get our mess cleaned up and the lady who took my call was extremely knowledgeable and helpful. It was affordable and well worth every cent!!!
Report a concern   July 13, 2014 — Rated 10 out of 10 by John Rogers Zerorez Tri-Cities
What do you like about our products and services?

Darrin did a fantastic job with the carpet at my house. He was punctual, professional. My carpets look and smell fantastic. He identified 3 areas where my pets had accidents and made appropriate recommendations in performing a sub floor extraction. I am so pleased to have followed the recommendation. My carpets have never looked better. I have no spots and no residue left in the house.

John
Report a concern   July 13, 2014 — Rated 10 out of 10 by N.H. Zerorez Tri-Cities
What do you like about our products and services?

I like the whole process of your carpet cleaning, no chemicals and sanitized clean carpet.
Report a concern   July 13, 2014 — Rated 10 out of 10 by D.E. Zerorez Tri-Cities
What do you like about our products and services?

My carpets weren't stiff and scratchy when they finished drying. They feel and look new!
Report a concern   July 12, 2014 — Rated 10 out of 10 by S.H. Zerorez Tri-Cities
What do you like about our products and services?

Carpets are so nice and bright! Love the empowered water also
Report a concern   July 11, 2014 — Rated 10 out of 10 by M.G. Zerorez Tri-Cities
What do you like about our products and services?

Technician was prompt, friendly and thorough. Your service completely met my expectations. Thank you.

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