Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8889 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 17, 2014 — Rated 9 out of 10 by P.A.S.B. Zerorez Tri-Cities
What do you like about our products and services?

We were goingto replace the carpet after our family reunion, but the carpets look like new, so we are going to put that off because it turned out so nice,

Report a concern   July 17, 2014 — Rated 9 out of 10 by J.K. Zerorez Tri-Cities
What do you like about our products and services?

The technician. How quickly it dried.

Report a concern   July 17, 2014 — Rated 10 out of 10 by Chris Kinzer Zerorez Tri-Cities
What do you like about our products and services?

Prompt, courteous, thorough. Service techs were clean, and kept on task.

Report a concern   July 17, 2014 — Rated 10 out of 10 by Pamela Wright Zerorez Tri-Cities
What do you like about our products and services?

Honest & up front.

Report a concern   July 16, 2014 — Rated 10 out of 10 by D.G. Zerorez Tri-Cities
What do you like about our products and services?

My carpet never looked so good.

Report a concern   July 16, 2014 — Rated 10 out of 10 by L.M. Zerorez Tri-Cities
What do you like about our products and services?

great people to work with

Report a concern   July 15, 2014 — Rated 10 out of 10 by A.H. Zerorez Tri-Cities
What do you like about our products and services?

The service was excellent and the pet mistake cleanup was excellent. The uv light showed me spots I didn't know/smelled about.

Report a concern   July 14, 2014 — Rated 10 out of 10 by Bonnie Lehrman Zerorez Tri-Cities
What do you like about our products and services?

My carpet has never looked so good and it dried quickly. Thank you... Tech did a awesome job.

Report a concern   July 14, 2014 — Rated 10 out of 10 by Shannon Boggen Zerorez Tri-Cities
What do you like about our products and services?

Darin is an outstanding tech and our carpets look amazing. He came out immediately to help us get our mess cleaned up and the lady who took my call was extremely knowledgeable and helpful. It was affordable and well worth every cent!!!

Report a concern   July 13, 2014 — Rated 10 out of 10 by John Rogers Zerorez Tri-Cities
What do you like about our products and services?

Darrin did a fantastic job with the carpet at my house. He was punctual, professional. My carpets look and smell fantastic. He identified 3 areas where my pets had accidents and made appropriate recommendations in performing a sub floor extraction. I am so pleased to have followed the recommendation. My carpets have never looked better. I have no spots and no residue left in the house.

John

Report a concern   July 13, 2014 — Rated 10 out of 10 by N.H. Zerorez Tri-Cities
What do you like about our products and services?

I like the whole process of your carpet cleaning, no chemicals and sanitized clean carpet.

Report a concern   July 13, 2014 — Rated 10 out of 10 by D.E. Zerorez Tri-Cities
What do you like about our products and services?

My carpets weren't stiff and scratchy when they finished drying. They feel and look new!

Report a concern   July 12, 2014 — Rated 10 out of 10 by S.H. Zerorez Tri-Cities
What do you like about our products and services?

Carpets are so nice and bright! Love the empowered water also

Report a concern   July 11, 2014 — Rated 10 out of 10 by M.G. Zerorez Tri-Cities
What do you like about our products and services?

Technician was prompt, friendly and thorough. Your service completely met my expectations. Thank you.

Report a concern   July 11, 2014 — Rated 9 out of 10 by M.R. Zerorez Tri-Cities
What do you like about our products and services?

Very professional and thorough job.

Report a concern   July 10, 2014 — Rated 3 out of 10 by M.K. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Charged a lot for pet stain cleaning if would have chose to we could of replaced carpet for same price, tried getting you to purchase every service you provide and customer only wanted one service, forgot to clean a closet and Blamed it on customer when it was discussed in walk through to clean.

To make service better I would recommend pet cleaning be apart of regular carpet cleaning cost, not try and sell every service, not blame customer when it's not their fault.

Report a concern   July 10, 2014 — Rated 10 out of 10 by Debbie Garcia Zerorez Tri-Cities
What do you like about our products and services?

no soap used, felt very clean to walk on after. Spots didn't re-appear after carpets dried. Darren was a kind man

Report a concern   July 9, 2014 — Rated 8 out of 10 by C.F. Zerorez Tri-Cities
What could we do to improve?

Technician should have been more familiar with products like Nature's Miracle, rather than only versed in Zerorez speak/products. Also don't care for the pricing structure if there is a stain. Having to treat an entire room for "surface" is unreasonable and sounds like a scam.

Report a concern   July 9, 2014 — Rated 10 out of 10 by Kristen Gourley Zerorez Tri-Cities
What do you like about our products and services?

I love how Zerorez was able to come in and get a stain out of my carpets. It had been there a long time and now it is gone. I love how my carpets were not drenched with water. They dried so fast. The service tech guy was friendly and did a great job. I will tell everyone about zerorez. Thanks to 98.3 the Key for the good commercials that advertised.

Report a concern   July 8, 2014 — Rated 5 out of 10 by B.T. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

The carpets seemed to take a long time to dry. We thought that a short drying time was supposed to be one of the benefits to using Zerorez. So for us it didn't seem different than any other process. I will say that the guys that did the job were very friendly and cordial.

Report a concern   July 7, 2014 — Rated 10 out of 10 by J.J. Zerorez Tri-Cities
What do you like about our products and services?

The technicians were great and they did everything they could to provide excellent service, having me check on them and verify that I wanted them to do certain things before they dud it. Excellent service plus an excellent result, I was very happy!

Report a concern   July 6, 2014 — Rated 10 out of 10 by L.C. Zerorez Tri-Cities
What do you like about our products and services?

That rug cleaning is "green" and doesn't use soap and chemicals.

Report a concern   July 6, 2014 — Rated 10 out of 10 by C.G. Zerorez Tri-Cities
What do you like about our products and services?

The guy was nice, professional, and did great work

Report a concern   July 6, 2014 — Rated 10 out of 10 by K.B. Zerorez Tri-Cities
What do you like about our products and services?

The person who cleaned the carpet took the time to explained what he was doing and was very thorough. The carpet did not have any sticky residue and looks new again! !! Highly recommend Zerorez!

Report a concern   July 5, 2014 — Rated 3 out of 10 by K.D. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

The cost was way more than I bargained for. I don't feel that the quality of the service and the end result are worth what I paid. There are already stains showing back up in the same spots. While I understand that our carpet was very dirty, it was not cleaned as well as I feel it should have been for what I paid. The tech was nice, but more concerned in showing me what his black light found tham removing the obvious spots. He was so concerned to show me the underlying spots but when finished didn't even show me that they were gone. I paid extra for the special treatment of the padding but for all I know the spots may still be there.

Report a concern   July 5, 2014 — Rated 10 out of 10 by A.P. Zerorez Tri-Cities
What do you like about our products and services?

Personnel were confident about the quality of their product, efficient and mannerly in their work. Our carpet dried more quickly than with other cleaning systems and looked good. I will definitely consider Zerorez for future cleaning services.

Report a concern   July 5, 2014 — Rated 10 out of 10 by B.M. Zerorez Tri-Cities
What do you like about our products and services?

I really appreciated the professionalism and knowledge of Zerorez!!

Report a concern   July 5, 2014 — Rated 8 out of 10 by B.R. Zerorez Tri-Cities
What could we do to improve?

A little disappointed that some of the carpet did not come as clean as we would have liked.

Report a concern   July 4, 2014 — Rated 3 out of 10 by R.Q. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Just didnt clean much better than the other guys. Maybe it will last long just have to wait and see.

Report a concern   July 4, 2014 — Rated 9 out of 10 by Harold Lachmann Zerorez Tri-Cities
What do you like about our products and services?

Reasonable, quick, effective. After the worst renters I've ever had, I didn't think I'd ever see the original grout colors. But I did. Good job. Thanks.


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