Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8935 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 25, 2014 — Rated 9 out of 10 by J.S. Zerorez Tri-Cities
What do you like about our products and services?

the propmtness in arrival. the guy was very nice

Report a concern   September 24, 2014 — Rated 10 out of 10 by A.R.M. Zerorez Tri-Cities
What do you like about our products and services?

Friendly service, excellent cleaning

Report a concern   September 23, 2014 — Rated 0 out of 10 by J.C. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

The test strip of my kitchen floor was impeccable. However, the rest of the kitchen tile floor was not cleaned to the same degree as the sample area. I would like to request a second cleaning, perhaps allowing the product a longer time on the grout.

Thank you

Report a concern   September 22, 2014 — Rated 10 out of 10 by K.F. Zerorez Tri-Cities
What do you like about our products and services?

Fast professional results

Report a concern   September 22, 2014 — Rated 2 out of 10 by B.F. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

They cleaned the carpet in the office Friday night at 9pm and this morning it looks terriable. As the day went along the dirt showed up more and more. not real happy with the cleaning job.

Name removed Phone number removed)

Report a concern   September 22, 2014 — Rated 10 out of 10 by Laurel Padgett Zerorez Tri-Cities
What do you like about our products and services?

Terrific job. Arrived on the dot of beginning of appt. Session. Very personable Techs who did a fantastic job!

Report a concern   September 22, 2014 — Rated 9 out of 10 by T.U. Zerorez Tri-Cities
What do you like about our products and services?

The technician was very helpful and friendly. He showed up on time and at the begining of the time window which was great. He cleaned the carpet bringing it back to what it looked like when we moved in.

Report a concern   September 22, 2014 — Rated 10 out of 10 by M.W. Zerorez Tri-Cities
What do you like about our products and services?

They did a great job in a timely manner!

Report a concern   September 20, 2014 — Rated 10 out of 10 by B.W. Zerorez Tri-Cities
What do you like about our products and services?

Your customer service was excellent. The phone call to let us know the technician was on his way was very helpful and he was on time! The carpet that was cleaned is quite old and badly stained by our dogs. After carpets were cleaned they looked great! Thanks! We will definitely use your service again.

Report a concern   September 20, 2014 — Rated 10 out of 10 by C.P. Zerorez Tri-Cities
What do you like about our products and services?

The carpets were not soaked and the fragrance was pleasantly mild. I liked how the employee looked for stains before he started to work and inquired as to my knowledge of any pet stains. The cleaning was well done.

Report a concern   September 19, 2014 — Rated 5 out of 10 by A.B. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Your technician could have spent more time on the high traffic areas and stairs because they still look dirty. the best looking spot is by the kitchen and I asked him to make multiple swipes in that area and that looks good.

Report a concern   September 19, 2014 — Rated 10 out of 10 by K.R. Zerorez Tri-Cities
What do you like about our products and services?

It cleans and smells wonderful. Gavin Hill once again did a excellent job. I have recommended Zerorez to several people, also Gavin. He is very professional and does an excellent job.

Report a concern   September 19, 2014 — Rated 10 out of 10 by Carol Walker Zerorez Tri-Cities
What do you like about our products and services?

Great products for pet stains! Technitions are very friendly and professional.

Report a concern   September 18, 2014 — Rated 10 out of 10 by R.C. Zerorez Tri-Cities
What do you like about our products and services?

Very clean , great service

Report a concern   September 18, 2014 — Rated 10 out of 10 by N.S. Zerorez Tri-Cities
What do you like about our products and services?

you don't use any products just water.

Report a concern   September 18, 2014 — Rated 10 out of 10 by A.B. Zerorez Tri-Cities
What do you like about our products and services?

They work well and smell nice too

Report a concern   September 17, 2014 — Rated 10 out of 10 by A.N. Zerorez Tri-Cities
What do you like about our products and services?

it leaves my carpets clean and looks real clean

Report a concern   September 17, 2014 — Rated 10 out of 10 by K.H. Zerorez Tri-Cities
What do you like about our products and services?

Every person I dealt with from start to finish was friendly, knowledgable and professional. Our carpets look great! I was a bit surprised at the high cost of the service provided, however.

Report a concern   September 17, 2014 — Rated 9 out of 10 by S.M. Zerorez Tri-Cities
What do you like about our products and services?

Got te job done.

Report a concern   September 16, 2014 — Rated 9 out of 10 by B.C. Zerorez Tri-Cities
What do you like about our products and services?

Fast and worked very well with the stains on my carpet.

Report a concern   September 15, 2014 — Rated 9 out of 10 by D.B. Zerorez Tri-Cities
What do you like about our products and services?

very happy with your service, Gavin did a good job, very professional. will use you folks again next year....First name removed

Report a concern   September 14, 2014 — Rated 10 out of 10 by J.C. Zerorez Tri-Cities
What do you like about our products and services?

It was a great experience. The company was fantastic with communication. Calls and emails kept me informed along the way. Their service tech Robert showed up on time and was professional and thorough. My carpets are clean and I am completely satisfied with the whole experience. I highly recommend Zerorez.

Report a concern   September 13, 2014 — Rated 10 out of 10 by Bethany Cram Zerorez Tri-Cities
What do you like about our products and services?

A few hours after Tyson left my home, my neighbor came over and asked if she could see the carpet. She knew the folks I bought my home from and knew the general condition of the carpet. Not great, but not so bad that it HAS to be replaced ASAP. After she came in, she was shocked that the carpet wasn't "smelly" and "crunchy" to the touch. She then had me go over to her place and she told me that they'd had another company come out and do their carpet. After comparing the two, so happy I chose Zerorez!

Report a concern   September 13, 2014 — Rated 10 out of 10 by V.S. Zerorez Tri-Cities
What do you like about our products and services?

I wanted them to come as quickly as possible . We scheduled the first available appt. but the next day there was a cancellation and the scheduler remembered my first request and called me back so I could have an earlier appt. I appreciated that. The technician was professional in appearance; that's a BIG deal to me when people I don't know come into my home. Robert knew his service, what would be best for my home and was efficient in doing his job so we could get on with our day. The carpet and couch both look great, plus the odor is gone.

Report a concern   September 13, 2014 — Rated 10 out of 10 by Angie Boothe Zerorez Tri-Cities
What do you like about our products and services?

I have had my carpets cleaned several times and within a couple of weeks they look as though they had never been cleaned. Zerorez did an amazing job and my carpets still look beautiful three weeks later. The technician was very professional and knowledgable. I will definitely use Zerorez next time I clean my carpets.

Report a concern   September 12, 2014 — Rated 10 out of 10 by Viviana Engel Zerorez Tri-Cities
What do you like about our products and services?

There were no smelly wet carpets after cleaning. The carpets looked AMAZING to say the least and will definitely refer to family and friends.

Report a concern   September 9, 2014 — Rated 10 out of 10 by A.P. Zerorez Tri-Cities
What do you like about our products and services?

On time and a very professional technician in Robert Cruz

Report a concern   September 7, 2014 — Rated 3 out of 10 by L.M. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I couldn't really tell a difference. The stains are still there and the carpet feels crunchy.

Report a concern   September 7, 2014 — Rated 8 out of 10 by L.H. Zerorez Tri-Cities
What could we do to improve?

I have used Zerorez several times and never had a bad experience, this visit was a little different. I think you may need to improve on your web site appointment scheduling as my appointment, although scheduled was over booked with some one else. it ended up working out okay so I am still very satisfied, and my cleaner did a really good job, but perhaps it would help others if you could improve the internet scheduling portion of the site

Report a concern   September 6, 2014 — Rated 9 out of 10 by M.B. Zerorez Tri-Cities
What do you like about our products and services?

Carpets looked great! Service was prompt.


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