Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8258 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 11, 2013 — Rated 10 out of 10 by C.F. Zerorez Tri-Cities
What do you like about our products and services?

No chemicals and good service

Report a concern   June 9, 2013 — Rated 0 out of 10 by C.H. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Do what you say you can and don't overcharge

Report a concern   June 8, 2013 — Rated 10 out of 10 by E.D. Zerorez Tri-Cities
What do you like about our products and services?

the service was great, the carpets turned out awesum

Report a concern   June 5, 2013 — Rated 10 out of 10 by B.M. Zerorez Tri-Cities
What do you like about our products and services?

competence and friendliness

Report a concern   June 4, 2013 — Rated 10 out of 10 by G.H. Zerorez Tri-Cities
What do you like about our products and services?

Arrived within the agreed time fram. Got right to work, explained process. Responded to my questions about the process and cleaning fluid. We will use Zerorez again and I will refer too friends and neighbors. Tyson was very professional and a Great Rep for your new endevor to enter into the Tricities market. There is something to be said about a person that comes to your door in a clean uniform,well groomed and all about customer service. I was impressed,nice clean Van & equipment and the staff that took my order had great personalities.

Thank you management

Good luck on your plan to enter into the Tricities, Let tyson lead the local teams.

Name removed

(Not intended for reprint) (Not intende for reprint)

Report a concern   May 28, 2013 — Rated 8 out of 10 by B.M. Zerorez Tri-Cities
What could we do to improve?

Unfortunately, it was quite expensive.

Report a concern   May 28, 2013 — Rated 10 out of 10 by C.S. Zerorez Tri-Cities
What do you like about our products and services?

Love the results! My carpet looks brand new and smells fresh. Tyson was friendly and professional.

Report a concern   May 27, 2013 — Rated 8 out of 10 by L.F. Zerorez Tri-Cities
What could we do to improve?

High traffic areas are still somewhat noticeable, but I'm not sure what anyone does about those. It just comes with having carpet. Everything does look cleaner and better than before. Enjoyed Tyson, his efficiency and thoroughness.

Report a concern   May 24, 2013 — Rated 10 out of 10 by Lynn Andreasen Zerorez Tri-Cities
What do you like about our products and services?

Spotlighting the pet urine with ultraviolet light is amazing and gross.carpets seem nice and clean. The scotch guard post treatment seems logical. I also like that you supply many services, am scheduled for duct cleaning

Report a concern   May 23, 2013 — Rated 10 out of 10 by Debbie Cooper Zerorez Tri-Cities
What do you like about our products and services?

I thought the carpet looked great and the stain removal was exceptional. All done when I expected and at the price quoted.

Report a concern   May 23, 2013 — Rated 10 out of 10 by J.R. Zerorez Tri-Cities
What do you like about our products and services?

How clean the carpet is and how knowledgeable the service person was

Report a concern   May 21, 2013 — Rated 10 out of 10 by Doyle Hurst Zerorez Tri-Cities
What do you like about our products and services?

Tyson thank you for the profesional job, well done.

Report a concern   May 21, 2013 — Rated 10 out of 10 by D.B. Zerorez Tri-Cities
What do you like about our products and services?

The no chemicals or soap used to clean carpet.

Report a concern   May 21, 2013 — Rated 10 out of 10 by R.D. Zerorez Tri-Cities
What do you like about our products and services?

The professionalism displayed by the zerorez organization started with scheduling and carried through to the cleaning service and feedback. The carpet looks great and dried within hours. I would use zerorez again and recommend them to friends and neighbors.

Report a concern   May 20, 2013 — Rated 10 out of 10 by W.L. Zerorez Tri-Cities
What do you like about our products and services?

Friendly, good attitude, did a great job.

Report a concern   May 20, 2013 — Rated 10 out of 10 by C.L.S. Zerorez Tri-Cities
What do you like about our products and services?

Very friendly technicians and they are careful not to damage/scratch and floors, walls or furniture. I had one slight problem with my air conditioner afterwards. I thought it was Zeroez blocking my coils. Zeroez came back out, free of charge. After further investigation, it was not Zeroez's fault, but they still helped me out as much as they could.

Report a concern   May 18, 2013 — Rated 10 out of 10 by L.V. Zerorez Tri-Cities
What do you like about our products and services?

The customer service is stellar along with knowledge about carpet and dirt ans stains. Very very happy!

Report a concern   May 17, 2013 — Rated 10 out of 10 by L.G. Zerorez Tri-Cities
What do you like about our products and services?

Employees are great! Fast service.

Report a concern   May 13, 2013 — Rated 10 out of 10 by C.O. Zerorez Tri-Cities
What do you like about our products and services?

Customer service, timely, easy to work with.

Report a concern   May 9, 2013 — Rated 10 out of 10 by S.S. Zerorez Tri-Cities
What do you like about our products and services?

The rug cleaning was very good, not perfect, but very good. The carpet is old and has been heavily used, but it looks great!

Report a concern   May 8, 2013 — Rated 9 out of 10 by B.W. Zerorez Tri-Cities
What do you like about our products and services?

The person that came and did our carpets wae very friendly and knowledgebul. I would deffentanly use your company again.

Report a concern   May 8, 2013 — Rated 10 out of 10 by V.T. Zerorez Tri-Cities
What do you like about our products and services?

VERY POLITE ON TIME WORK PREFORM VERY GOOD PRODUCTS USED VERY GOOD. EXCELLENT JOB WELL DONE.

Report a concern   May 8, 2013 — Rated 10 out of 10 by R.H. Zerorez Tri-Cities
What do you like about our products and services?

The service was GREAT and the guy that came out did an excellent job...... Very Pleased

Report a concern   May 8, 2013 — Rated 10 out of 10 by L.K. Zerorez Tri-Cities
What do you like about our products and services?

Professional equipment for a great job well done!

Report a concern   May 7, 2013 — Rated 10 out of 10 by K.F. Zerorez Tri-Cities
What do you like about our products and services?

They have done a better job for us than any other cleaning company we have used. They were very effiecent with their use of time and got the job done quickly.

Report a concern   May 5, 2013 — Rated 10 out of 10 by C.C. Zerorez Tri-Cities
What do you like about our products and services?

Tyson was awesome! I had a carpet emergency and he came out the same day and fixed the nail polish stain. I was very impressed!

Report a concern   May 3, 2013 — Rated 10 out of 10 by Anita Cummings Zerorez Tri-Cities
What do you like about our products and services?

Reliable and punctual
Careful of house and furnishings while working
Knowledgable
Good results

Report a concern   May 2, 2013 — Rated 10 out of 10 by S.R. Zerorez Tri-Cities
What do you like about our products and services?

The service was fast & friendly. I do have to give Corey a hard time because he stepped in just about every pile of vomit looking for other stains. The stains did come out with no stains popping back through after they dried.

Report a concern   May 1, 2013 — Rated 9 out of 10 by D.V. Zerorez Tri-Cities
What do you like about our products and services?

Updated machinery. Don't use soap

Report a concern   April 29, 2013 — Rated 10 out of 10 by K.H. Zerorez Tri-Cities
What do you like about our products and services?

I like that it dries quickly, took out all the stains and doesn't leave a residue.


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