Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8935 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 8, 2014 — Rated 10 out of 10 by Jae Ellig Zerorez Tri-Cities
What do you like about our products and services?

excellent service

Report a concern   October 8, 2014 — Rated 10 out of 10 by Robyn Hallsted Zerorez Tri-Cities
What do you like about our products and services?

Staff is very friendly and well informed. As a construction contractor, can't tell you how long it's been since our office carpet had been cleaned, if ever. It looks like brand new carpeting. The guys did a great job!!! Will certainly be spreading the word about Zerorez!!

Report a concern   October 7, 2014 — Rated 9 out of 10 by S.E. Zerorez Tri-Cities
What do you like about our products and services?

That you use steam and not plain water. Your prices are pretty good altho because my livingroom equaled more square footage than both my bedrooms did since I didn't move heavy furniture and beds in the bedrooms, I still got charged the same amount for each room. As well as the extra protective spray I had him apply.

Report a concern   October 7, 2014 — Rated 8 out of 10 by A.B. Zerorez Tri-Cities
What could we do to improve?

I felt that when I didn't take the technician up on his offer to put a protectant on the carpets after they were cleaned he was upset with me. My carpets are very old and will probably be replaced within the next year, so I didn't feel the need to spend more money on them.

Report a concern   October 6, 2014 — Rated 9 out of 10 by C.K. Zerorez Tri-Cities
What do you like about our products and services?

Most of the carpet looks great and Grandpa is pleased, but some spots near the entrance to the kitchen seem to be returning... :-)

Report a concern   October 6, 2014 — Rated 6 out of 10 by A.F. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I wasnt informed that the stains in my carpet would not be able to get treated as they cost extra and i thought that was what zerorez was allo about. Also i felt as the employee didnt try the hardest. Also my carpet wasnt cleaned even though we had moved EVERYTHING and it was only 1 foot more, not a walk in closet.

Report a concern   October 6, 2014 — Rated 9 out of 10 by A.W. Zerorez Tri-Cities
What do you like about our products and services?

Great stuff and good people.

Report a concern   October 6, 2014 — Rated 9 out of 10 by A.W. Zerorez Tri-Cities
What do you like about our products and services?

Good cleaning... great timing ... good service.. nice people.

Report a concern   October 6, 2014 — Rated 10 out of 10 by D.M.F. Zerorez Tri-Cities
What do you like about our products and services?

Excellent customer service for a technician to make a return trip in an attempt to remove a carpet stain that was not completely removed from the full service. The stain is almost completely removed now, which is what I hoped for, knowing it's an old difficult stain. The tech (Steve?) was very professional and provided education for the protective application, which I appreciated. Thank you!

Report a concern   October 6, 2014 — Rated 10 out of 10 by April Culbertson Zerorez Tri-Cities
What do you like about our products and services?

Very friendly..great service. Carpets look wonderful.

Report a concern   October 5, 2014 — Rated 10 out of 10 by Sam Nappi Zerorez Tri-Cities
What do you like about our products and services?

Gavin did a great job and was very quick!

Report a concern   October 5, 2014 — Rated 10 out of 10 by C.J. Zerorez Tri-Cities
What do you like about our products and services?

My technician, Robert Cruz was fantastic. He was knowledgable and gave me important information for keeping my carpet cleaner between cleanings. I will definately ask for Robert next time. Thanks Zerorez.

Report a concern   October 5, 2014 — Rated 10 out of 10 by Trudy Baker Zerorez Tri-Cities
What do you like about our products and services?

Customer service was amazing! Technician David was over the top and professional. Very pleased with the pet stains cleanup !!

Report a concern   October 4, 2014 — Rated 10 out of 10 by D.V. Zerorez Tri-Cities
What do you like about our products and services?

There was great communication ahead of the appointment. The technician was very thorough and friendly. The carpet and furniture looks better and I am confident that is is clean.

Report a concern   October 4, 2014 — Rated 10 out of 10 by B.J. Zerorez Tri-Cities
What do you like about our products and services?

The job was done as requested on time and in a professional manner and the carpets looked nice and clean afterwards.

Report a concern   October 3, 2014 — Rated 10 out of 10 by Jan Hansens Zerorez Tri-Cities
What do you like about our products and services?

We had never had our ducts serviced before, and are looking forward to cleaner household air. Your staff was delightful, exuberant, and kept me appraised of their progress often.

Report a concern   October 2, 2014 — Rated 10 out of 10 by Rick Craig Zerorez Tri-Cities
What do you like about our products and services?

Carpets look great!!!!! Got all the tiny stains out , Gavin is awesome

Report a concern   October 1, 2014 — Rated 8 out of 10 by R.B. Zerorez Tri-Cities
What could we do to improve?

Smaller window of arrival

Report a concern   October 1, 2014 — Rated 1 out of 10 by C.I.E. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I was disappointed that dingy color of the traffic areas was not removed. I understand that there are areas of high wear and that the fringe might be fuzzy but I did expect the color to come clean and not remain dingy looking. I truly don't believe in carpet "darkening". I believe it is ground-in dirt. My husband is going to borrow a commercial cleaner from a friend and we are going to try to clean the traffic areas ourselves before we move in this weekend. Your technician did try a 2nd time to clean some of these areas, which I do appreciate, however the end result is disappointing after spending $281. I showed the before and after pictures of the living room area (just one of the areas that remain stained looking) to 2 of my friends and they were in agreement with me.

Report a concern   October 1, 2014 — Rated 10 out of 10 by D.M.F. Zerorez Tri-Cities
What do you like about our products and services?

Excellent carpet cleaning and technician service

Report a concern   October 1, 2014 — Rated 10 out of 10 by L.B. Zerorez Tri-Cities
What do you like about our products and services?

No harsh cleaners and seem very knowledgeable about their services.

Report a concern   September 30, 2014 — Rated 10 out of 10 by K.S. Zerorez Tri-Cities
What do you like about our products and services?

My carpet looks better than it has in years and after the guys were done it didn't smell like my carpet had been saturated with chemicals. Robert and dusty were very personable and answered all my questions.

Report a concern   September 30, 2014 — Rated 10 out of 10 by P.F. Zerorez Tri-Cities
What do you like about our products and services?

Very clean. Good service. No smell afterwards.

Report a concern   September 29, 2014 — Rated 10 out of 10 by D.K. Zerorez Tri-Cities
What do you like about our products and services?

No lingering smell of products and quick drying. Friendly helpful services.

Report a concern   September 29, 2014 — Rated 9 out of 10 by B.F. Zerorez Tri-Cities
What do you like about our products and services?

they came back out and recleaned the carpet in the downstairs office last Friday and it looks much better.

thank you,

Report a concern   September 27, 2014 — Rated 10 out of 10 by Maria Guevara Zerorez Tri-Cities
What do you like about our products and services?

Our old carpet looks great after Zerorez cleaned it. The tech also was not smelly unlike another company we hired before, decent-looking too and very professional.Thank you!

Report a concern   September 27, 2014 — Rated 10 out of 10 by E.Q. Zerorez Tri-Cities
What do you like about our products and services?

Appointments are easy to make and techs are on time every time.

Report a concern   September 25, 2014 — Rated 10 out of 10 by B.B. Zerorez Tri-Cities
What do you like about our products and services?

Things were explained in detail.

Report a concern   September 25, 2014 — Rated 10 out of 10 by Kelly Brown Zerorez Tri-Cities
What do you like about our products and services?

Excellent service, polite technician, reasonable prices and carpets look great! Will definitely use Zerorez again.

Report a concern   September 25, 2014 — Rated 10 out of 10 by Carolyn Green Zerorez Tri-Cities
What do you like about our products and services?

I appreciated how quickly Zerorez responded to my request for service. The carpets appear very well cleaned.


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