- Phone: 509-582-9000
- Visit Website
based on 8936 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
First the young man that came, Edwin. Very friendly, knowledgeable, and efficient. Carpets smelled fresh.
Prompt service, on time, carpet looks great and stays clean for a long time, love that no strong chemicals are used on my carpets, dryed very fast. Just love the service you provide
The cleaner did a fantastic job! The office staff made the who deal fall apart. Too bad. Would love to use you again too.
Quick, quality and affordable. Also, I can trust your crew in my home.
No chemicals, fast drying.
Easy scheduling, very nice people, arrived on time and was very courteous and did excellent work. David was great!
My carpet looks great! Thanks!
I like that you clean green. Gavin was very pleasant, and did an amazing job
non toxic cleaners
My wife loved how the carpet turned out in the motor home without any harsh chemicals
It cleans really well, got out some spots and cleaned traffic areas really well. I really like the smell. Fresh and clean. Your service is great. Gavin is the Greatest I will miss him. Really nice person. Perfessional on time. And does a great job.
We saw your truck next door and asked about you cleaning the carpet in our RV. You suggested that we also have the tile in the RV cleaned. I was especially impressed at how good the tile cleaning turned out. We will be highly recommending your services to everyone we know and will definitely use your services again.
Excellent service by the technician that did the cleaning and telephone staff. Carpet came cleaner than expected. Definitely will use the service again and will request the same technician.
Stain removal was not very good. I thought that the carpets would look a little cleaner. I was told that all the stains woulsd not be removed but felt that it could have looked a little cleaner.
The service did not match what is advertised on the radio. There wasn't a two step process where they first suck up anything, the technician did not wear booties and there where not corner guards. The carpet did not look that good after, had to come out to clean again. The second time was better, but still no two step process or booties.
Very nice young men doing the work, and it was quick.
Great products and service. Edwin did a great job on my carpet.
I liked the way Tara handled my carpet request. She was very understanding and professional. The guys that cleaned my carpet was very personable very good at explaining what they were doing and knew your products. I was very happy with the outcome of my carpets considering there was pet stains. I also got a couple of your products and so far am really happy with them. I will be using you again and telling my friends. You have GREAT employee's working for you here in the Tri-Cities.
Friendly folks!
Jim was very polite and asked up front if there were any problem areas on the carpet to address and let me know the area rug would be an additional fee. He was dog friendly as I have two little dogs to contend with on carpet cleaning day. The carpets look great!!!
The products did not leave a chemical odor and my home had a very fresh scent.
The product works, it's all about the service received and your employee Jim does a terrific job.
It dries fast and the people are very professional. They come in check out the job and get started. They are also very friendly. Thanks
Great customer service.
I am not sure, we have noticed that one of our spots that you cleaned is showing signs of returning have been watching it before calling you.
It was fast and cleaned the carpets well.
I am 70 yrs. old so the weight was perfect. The ability to get leaves out o9f my flowerbeds instead of raking is so great. It just sounds like the perfect tool for me and my stage of life.
Your service people are courteous and on time. They are fast and thorough.
I have used zerorez before and all was great. The young fellow who worked this time was a very very nice man. I do not want him to get into trouble or even know that I had a problem with his work.
It may have been, in part, a problem with the machine he was using. My carpet was left with mounds of carpet and pad in the middle of the floor and soaking wet. it took 24 hours with fans and the heat on to dry. Also I had him clean the open stair cases and now have over spray to clean off of walls and windows. I also had him clean my couch and recliner made of faux suede material and I had soaking wet furniture with single track water marks that I had to later fix myself. I don't even know how to make things right. $430.00 is a lot of money. I was so pleased the first time I used zerorez but I'm afraid I may not do this again.
Great service and good work!