Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8936 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 16, 2015 — Rated 10 out of 10 by C.L.S. Zerorez Tri-Cities
What do you like about our products and services?

Technicians have always been professional and they are careful to not damage anything. First tune I used zerorez we had an issue with our ducts afterwards. Zerorez came out for free and after investigation it was no fault of zerorez.

Report a concern   May 16, 2015 — Rated 10 out of 10 by M.B. Zerorez Tri-Cities
What do you like about our products and services?

cleans and deodorizes the carpet

Report a concern   May 15, 2015 — Rated 10 out of 10 by D.M. Zerorez Tri-Cities
What do you like about our products and services?

Friendly service and unique cleaning option

Report a concern   May 15, 2015 — Rated 10 out of 10 by M.S. Zerorez Tri-Cities
What do you like about our products and services?

No soap. Professional technician. Made sure I was happy.

Report a concern   May 15, 2015 — Rated 7 out of 10 by T.J. Zerorez Tri-Cities
What could we do to improve?

The floors are left really wet and take so long to dry. Also, a 4 hour arrival window isn't that convenient.

Report a concern   May 13, 2015 — Rated 10 out of 10 by D.M. Zerorez Tri-Cities
What do you like about our products and services?

My tile floor that looked terrible came out looking great,,,much better than I expected! The service man was very polite.and helpful, I will definitely use Zerorez again.

Report a concern   May 13, 2015 — Rated 9 out of 10 by B.A. Zerorez Tri-Cities
What do you like about our products and services?

The technician showed up exactly on time and explained the services to be performed that day. He completed five rooms and three closets of carpet, plus one room of tile in under 2 1/2 hours. The place really looked good.

Report a concern   May 13, 2015 — Rated 10 out of 10 by L.C. Zerorez Tri-Cities
What do you like about our products and services?

Prompt courteous great service!

Report a concern   May 13, 2015 — Rated 10 out of 10 by M.A.S. Zerorez Tri-Cities
What do you like about our products and services?

attention to detail, timely arrival, great technicians...

Report a concern   May 13, 2015 — Rated 10 out of 10 by Carrie West Zerorez Tri-Cities
What do you like about our products and services?

Friendly. Professional. Did a good job.

Report a concern   May 13, 2015 — Rated 9 out of 10 by K.C. Zerorez Tri-Cities
What do you like about our products and services?

Great service verythromycin professional

Report a concern   May 13, 2015 — Rated 5 out of 10 by E.M. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Carpets were wet a lot longer than expected (12 hrs), grass was burned and killed next to truck (and we're trying to sell), a line was burned into the grass by the hose and the carpet was loose and needed to be stretched after you were done.

Report a concern   May 13, 2015 — Rated 10 out of 10 by J.D. Zerorez Tri-Cities
What do you like about our products and services?

I liked that you use corner guards and wear booties to protect the carpet. Your staff is very professional as well. Thank you

Report a concern   May 13, 2015 — Rated 10 out of 10 by K.P. Zerorez Tri-Cities
What do you like about our products and services?

The knowledge of your service techs and how great my carpets look after ther're cleaned.

Report a concern   May 13, 2015 — Rated 10 out of 10 by Ken elmendorf Zerorez Tri-Cities
What do you like about our products and services?

No detergent residues. No odor. Carpet feels clean and soft. The technician was very professional and pleasant to deal with.

Report a concern   May 12, 2015 — Rated 10 out of 10 by S.G. Zerorez Tri-Cities
What do you like about our products and services?

Very efficient service with a nice gentleman.

Report a concern   May 12, 2015 — Rated 10 out of 10 by Shawndell Wilson Zerorez Tri-Cities
What do you like about our products and services?

very good

Report a concern   May 11, 2015 — Rated 10 out of 10 by N.D. Zerorez Tri-Cities
What do you like about our products and services?

The service was very satisfactory

Report a concern   May 11, 2015 — Rated 10 out of 10 by K.K. Zerorez Tri-Cities
What do you like about our products and services?

Very friendly! The products work amazing!

Report a concern   May 11, 2015 — Rated 10 out of 10 by L.H. Zerorez Tri-Cities
What do you like about our products and services?

The guys that came out did a great job and were friendly. Thank you again

Report a concern   May 11, 2015 — Rated 10 out of 10 by J.R.R. Zerorez Tri-Cities
What do you like about our products and services?

It left no smell and was not wet. The allergies my husband was experiencing due to pet dander left from the previous owners are gone. We were very pleased with the results.

Report a concern   May 10, 2015 — Rated 9 out of 10 by L.M. Zerorez Tri-Cities
What do you like about our products and services?

What the representatives have said, sounds really good. Now we are waiting for them to deliver back to us our tubular braided rug, clean with no chemicle smell. And Looking beautiful!

Report a concern   May 10, 2015 — Rated 10 out of 10 by Cindi Homer Zerorez Tri-Cities
What do you like about our products and services?

Carpets dry very quickly, no soap scum and great customer service

Report a concern   May 10, 2015 — Rated 10 out of 10 by D.B. Zerorez Tri-Cities
What do you like about our products and services?

Spoiled us with perfect trustworthy work

Report a concern   May 10, 2015 — Rated 10 out of 10 by J.B. Zerorez Tri-Cities
What do you like about our products and services?

On time very nice guy that went over everything before he started

Report a concern   May 9, 2015 — Rated 9 out of 10 by D.D. Zerorez Tri-Cities
What do you like about our products and services?

Always great service

Report a concern   May 9, 2015 — Rated 10 out of 10 by J.Y. Zerorez Tri-Cities
What do you like about our products and services?

you kept in touch as to when technician would be here. He was very nice and did a wonderful job. We are very happy with the job. We will use your service again and recommend you to friends.

Report a concern   May 9, 2015 — Rated 10 out of 10 by C.J. Zerorez Tri-Cities
What do you like about our products and services?

Zerorez technicians are very professional and polite. The process itself leaves my carpets soft and looking beautiful. I have used other carpet cleaners and I have never been satisfied with the results. Zerorez is the best.

Report a concern   May 9, 2015 — Rated 10 out of 10 by C.S. Zerorez Tri-Cities
What do you like about our products and services?

I've had two services from you at two different houses and your service is outstanding. You are very professional and do a great job. Everything looks brand new when your done cleaning. Thanks for another great job!

Report a concern   May 8, 2015 — Rated 10 out of 10 by L.R. Zerorez Tri-Cities
What do you like about our products and services?

Great customer service


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