Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8936 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 31, 2015 — Rated 10 out of 10 by S.B. Zerorez Tri-Cities
What do you like about our products and services?

Timely, professional and thorough

Report a concern   May 30, 2015 — Rated 10 out of 10 by Brian Carlyle Zerorez Tri-Cities
What do you like about our products and services?

We have a new baby so I love the fact that you don't use chemicals that will harm him The service technician was dressed very nice and ready for work when he got here The carpets came out very good and were dry in about four hours with other companies that we have tried carpets have taken a day two days to dry we would more than like to have the same technician in the future as for we do this about every six months it definitely shows that quality is your number one priority

Report a concern   May 30, 2015 — Rated 10 out of 10 by Jeannene London Zerorez Tri-Cities
What do you like about our products and services?

On time, professional, friendly, extra helpful. The gentleman did an excellent job and the carpet (20 years old) looks almost new again! Thanks.

Report a concern   May 28, 2015 — Rated 10 out of 10 by T.W. Zerorez Tri-Cities
What do you like about our products and services?

Friendly people, on time, and very helpful with my questions.

Report a concern   May 27, 2015 — Rated 8 out of 10 by A.C. Zerorez Tri-Cities
What could we do to improve?

job was very good , spot control could use some improvement

Report a concern   May 27, 2015 — Rated 9 out of 10 by B.J. Zerorez Tri-Cities
What do you like about our products and services?

Polite and courteous workers. Carpets always look wonderful after being cleaned.

Report a concern   May 27, 2015 — Rated 10 out of 10 by E.W. Zerorez Tri-Cities
What do you like about our products and services?

Very nice tech. He did a great job!!!

Report a concern   May 27, 2015 — Rated 4 out of 10 by B.B. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

There were areas that remained dirty after the process had dried. I expected a better result given the $340 cost for the work done. In general it cam out well but there are a few areas that did not.

Report a concern   May 26, 2015 — Rated 10 out of 10 by Kirk Catt Zerorez Tri-Cities
What do you like about our products and services?

Good service techs, job well done.

Report a concern   May 26, 2015 — Rated 4 out of 10 by T.J. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I know my carpet is old and worn but it does not even look like it was cleaned

Report a concern   May 24, 2015 — Rated 10 out of 10 by C.W. Zerorez Tri-Cities
What do you like about our products and services?

They clean good small nice and safe around kids and pets. We r 100% happy with the service we received. Good folks to work with

Report a concern   May 24, 2015 — Rated 10 out of 10 by L.K. Zerorez Tri-Cities
What do you like about our products and services?

Awesome service.

Report a concern   May 24, 2015 — Rated 10 out of 10 by Connie Corcoran Zerorez Tri-Cities
What do you like about our products and services?

Service provider was very professional. Carpets look great. Took care of our pet stain problem

Report a concern   May 23, 2015 — Rated 10 out of 10 by Lynda Mehrer Zerorez Tri-Cities
What do you like about our products and services?

The products that you used to clean our 30 year old braided rug, left no residue t all. It looks beautiful and smells clean. The service that we received was exceptionally good, very nice people and well informed. I needed it to be done in 1 week and a rush was put on it. They delivered it exactly as they said they would and I will definately recommend them in the future.

Thank You,
L. Mehrer

Report a concern   May 23, 2015 — Rated 10 out of 10 by B.G. Zerorez Tri-Cities
What do you like about our products and services?

Dave was on time, very courteous, explained the products and estimated cost. My rooms do not smell at all! The product does not leave a fragrance. And the price was right.

Report a concern   May 22, 2015 — Rated 10 out of 10 by T.M. Zerorez Tri-Cities
What do you like about our products and services?

In my living room there were stains that I thought would never come out, being in a 2 year old house this was very disappointing. Zerorez was my last hope before I was going to put in wood flooring. They came and did a amazing job in getting the stains out. It looks so new again, aside from normal wear, plus you could feel that the carpet was clean and very soft. Zerorez saved me and my carpet. I will definitely be using zerorez again! :D

Report a concern   May 22, 2015 — Rated 10 out of 10 by K.W. Zerorez Tri-Cities
What do you like about our products and services?

They were very efficient, and we're on time. Actually about a half hour early.

Report a concern   May 22, 2015 — Rated 10 out of 10 by R.E. Zerorez Tri-Cities
What do you like about our products and services?

Carpet looks like new,allstains are gone. I will reccommend you to many of my friends.

Report a concern   May 22, 2015 — Rated 10 out of 10 by S.P. Zerorez Tri-Cities
What do you like about our products and services?

serviceman looked clean and professional. Quick and efficient

Report a concern   May 21, 2015 — Rated 10 out of 10 by L.T. Zerorez Tri-Cities
What do you like about our products and services?

It clean my carpet very well with little water left in the carpet. I am very interested about the duct cleaning.

Report a concern   May 21, 2015 — Rated 10 out of 10 by Sharon Skinnell Zerorez Tri-Cities
What do you like about our products and services?

I mostly like the fact that there is no soap or chemicals used. The young man that did the work was very nice and helpful and courteous.

Report a concern   May 20, 2015 — Rated 9 out of 10 by J.C. Zerorez Tri-Cities
What do you like about our products and services?

quick fast service. Got us scheduled in quick. The technician was very friendly and we really liked him.

Report a concern   May 19, 2015 — Rated 8 out of 10 by K.M. Zerorez Tri-Cities
What could we do to improve?

The techs were fantastic, informational, courteous and professional. Work was done timely, price point was great and carpets look as best as could be expected. Only downside is we couldn't walk on carpets at all last night without white socks getting damp. It has now been 24 hours (appointment commenced at 3:30 pm) and there are still a few damp spots. In hindsight, I would have waited for an early morning appointment had I realized it would take so long to dry. I won't hesitate to use Zerorez in the future.

Report a concern   May 18, 2015 — Rated 10 out of 10 by Diane McVeigh Zerorez Tri-Cities
What do you like about our products and services?

The man was very responsible, timely and is a hard worker. I have asthma and the cleaning did not increase my asthma problems. The carpet is very clean and it was done for a reasonable price.

Report a concern   May 18, 2015 — Rated 10 out of 10 by Kathy Jacobson Zerorez Tri-Cities
What do you like about our products and services?

Our Service Tech Edwin was extremely knowledgeable in what he was doing. He also mentioned other types of services that zerorez offers. One being the cleaning of the ducting system in my home, which I included along with getting my carpets cleaned. Edwin has a dynamic personally and it was a pleasure doing business with him.

Report a concern   May 17, 2015 — Rated 9 out of 10 by N.G. Zerorez Tri-Cities
What do you like about our products and services?

Price

Report a concern   May 16, 2015 — Rated 10 out of 10 by J.H. Zerorez Tri-Cities
What do you like about our products and services?

Thorough and courteous staff.

Report a concern   May 16, 2015 — Rated 10 out of 10 by L.N. Zerorez Tri-Cities
What do you like about our products and services?

The stains came off very professional services

Report a concern   May 16, 2015 — Rated 10 out of 10 by L.W. Zerorez Tri-Cities
What do you like about our products and services?

Prompt service and to the best of the ability of service offered.

Report a concern   May 16, 2015 — Rated 10 out of 10 by Sherry Lynch Zerorez Tri-Cities
What do you like about our products and services?

Jim was very thorough. He did an excellent job and represented your company well!


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