Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8937 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 9, 2015 — Rated 10 out of 10 by J.T. Zerorez Tri-Cities
What do you like about our products and services?

The service was wonderful. Will use you again
Report a concern   June 9, 2015 — Rated 10 out of 10 by Judy Sousley Zerorez Tri-Cities
What do you like about our products and services?

I have already given your number out to several people.
Report a concern   June 8, 2015 — Rated 10 out of 10 by Ashley Mclemore Zerorez Tri-Cities
What do you like about our products and services?

The service was excellent! The tech did a awesome job cleaning and explaining the product
Report a concern   June 8, 2015 — Rated 10 out of 10 by L.B. Zerorez Tri-Cities
What do you like about our products and services?

prompt, efficient, explained what they were doing to the carper
Report a concern   June 8, 2015 — Rated 10 out of 10 by G.R. Zerorez Tri-Cities
What do you like about our products and services?

Did an excellent job of cleaning.
Report a concern   June 8, 2015 — Rated 10 out of 10 by D.H. Zerorez Tri-Cities
What do you like about our products and services?

Seemed to do a great job...there is one dark spot by the door that might have been missed. Spot was bigger, but about a 6"x12" slightly darker area still remains. Rest of the carpet looks great...all other stains came out. Technician was professional and competent. A nice young man. I will certainly recommend your services to friends and family.
Report a concern   June 7, 2015 — Rated 10 out of 10 by Angela Jacobson Zerorez Tri-Cities
What do you like about our products and services?

The softness and cleanliness of the carpets is amazing. The technicians are friendly, respectful and thorough.
Report a concern   June 7, 2015 — Rated 10 out of 10 by J.C. Zerorez Tri-Cities
What do you like about our products and services?

fast and on time
Report a concern   June 5, 2015 — Rated 10 out of 10 by P.M. Zerorez Tri-Cities
What do you like about our products and services?

Our carpet looks like new!!! Thank you for a job well done!
Report a concern   June 4, 2015 — Rated 10 out of 10 by Jenna Masterson Zerorez Tri-Cities
What do you like about our products and services?

Fantastic Job! :)
Report a concern   June 4, 2015 — Rated 10 out of 10 by D.R. Zerorez Tri-Cities
What do you like about our products and services?

Very honest. ...
Report a concern   June 4, 2015 — Rated 10 out of 10 by Anna Hernandez Zerorez Tri-Cities
What do you like about our products and services?

Carpet turned out really nice. Edwin was awesome & would like him to return the next time we use your services.
Also we really like the zero stink spray & would like to purchase another bottle or it.
Report a concern   June 4, 2015 — Rated 8 out of 10 by L.W. Zerorez Tri-Cities
What could we do to improve?

Overall, great service. We had a stain (dog vomit)that he thought came clean, but it did not come out completely (we were not surprised...we had worked on it ourselves. A couple of other stains that I wasn't aware of became more pronounced once carpet was cleaned.
Report a concern   June 4, 2015 — Rated 10 out of 10 by D.K. Zerorez Tri-Cities
What do you like about our products and services?

Quick drying and not smelly--service is efficient and friendly.
Report a concern   June 3, 2015 — Rated 0 out of 10 by S.G. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Carpet looked fine for a few days, now the spots are returning.
Report a concern   June 3, 2015 — Rated 10 out of 10 by J.R. Zerorez Tri-Cities
What do you like about our products and services?

Reminder day before, called 15 minutes prior to arrival, clean/friendly technician....and didn't even wake up my sleeping toddler.
Report a concern   June 3, 2015 — Rated 10 out of 10 by Jenna Masterson Zerorez Tri-Cities
What do you like about our products and services?

Cleaners were very professional! We really were happy with the service! Carpets look great!
Report a concern   June 3, 2015 — Rated 10 out of 10 by A.K. Zerorez Tri-Cities
What do you like about our products and services?

The service tech who came to my home was very professional, he did an excellent job. He was so easy to work with and I would welcome him back into my home any time. We have an appt. on the 5th of June. Thank you for great service. I think the technician was Fredrick.
Report a concern   June 2, 2015 — Rated 0 out of 10 by S.B. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I just didn't feel like the carpet got clean. There were spots left over and clear demarcation of where the couches were (lighter/cleaner) meaning that there was a lot of dirt left in the carpet. I've never had there be that much dark areas left after carpet cleaning. To be fair this is the first time I have had these carpets cleaned in this new house. I'm basing my experience on other carpet cleaners on different carpet in my previous home. It also took much longer to dry than the 4 hours the tech told my husband, I felt it was still slightly damp even the evening after which prevented us from putting the furniture back as soon as we would have liked.
Report a concern   June 2, 2015 — Rated 10 out of 10 by S.B. Zerorez Tri-Cities
What do you like about our products and services?

On time Friendly workers informative
Report a concern   June 2, 2015 — Rated 9 out of 10 by J.V. Zerorez Tri-Cities
What do you like about our products and services?

No chemicals or soaps
Report a concern   June 2, 2015 — Rated 10 out of 10 by Dean Hibbs Zerorez Tri-Cities
What do you like about our products and services?

Jim was supper. Efficient and thorough.

I want him to come back and do a bathroom for me. Did you get that appointment on your books?

Sincerely

Dean Hibbs
Report a concern   June 1, 2015 — Rated 9 out of 10 by J.K. Zerorez Tri-Cities
What do you like about our products and services?

I liked the technician and his explanation of services and the "no pressure" to purchase them. The carpets look fantastic as well!
Report a concern   June 1, 2015 — Rated 10 out of 10 by A.M. Zerorez Tri-Cities
What do you like about our products and services?

Fast scheduling, prompt, friendly technician, and quick service! Local office was great to work with, and easy to get hold of with questions.
Report a concern   June 1, 2015 — Rated 8 out of 10 by C.M. Zerorez Tri-Cities
What could we do to improve?

Shorten the estimate of arrival time from a 4 hour window to a 2 hour window. As a busy professional, mom, and wife, carving out a 4hour window which doesn't include the time it takes to complete the service is too much. Even if zerorez arrives earlier than 4 hours, you don't know that until they arrive yet you had to account for it when planning out your day. I wanted to try zerorez with all the advertisements I was hearing, however almost didn't use zerorez for this reason. When I scheduled online, it indicated a 2 hour window, later in an email and follow up voice message it turned into a 4 hour window. Other than that, I am pleased with how my carpets have turn out.
Report a concern   June 1, 2015 — Rated 10 out of 10 by S.C. Zerorez Tri-Cities
What do you like about our products and services?

Quick response when I call to schedule. I like the fact that no chemicals are used. The technicians are always friendly and professional.
Report a concern   June 1, 2015 — Rated 10 out of 10 by Tara Maltvie Zerorez Tri-Cities
What do you like about our products and services?

The tech was great. He arrived on time and went straight to work after doing our walk thru. He didn't let my grandkids bother him. He was done quicker than he said he would be. My carpets not only look good, but they feel great to walk on bare foot. Thank you Zerorez and David.
Report a concern   June 1, 2015 — Rated 10 out of 10 by J.L. Zerorez Tri-Cities
What do you like about our products and services?

The staff was friendly and knowledgeable. My cartpets looked fantastic!
Report a concern   May 31, 2015 — Rated 10 out of 10 by M.C. Zerorez Tri-Cities
What do you like about our products and services?

The technician was extremely knowledgeable, hard working,fast and easy to talk to.
Report a concern   May 31, 2015 — Rated 4 out of 10 by B.G. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

More time needs to be applied to each room.my flooring is new and not dirty.just needed stretched for warranty.I have some areas that I am not happy with outcome. Your workers are very nice and and responsible.you just never know till it dries.I will still hire you,but will control the service better. I have had worse in tri cities.

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