Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8937 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 4, 2015 — Rated 8 out of 10 by T.J. Zerorez Tri-Cities
What could we do to improve?

The carpet was wet for about 10 hours after the tech left...he told us it would be 2 to 3 hours.
Report a concern   July 3, 2015 — Rated 10 out of 10 by B.W. Zerorez Tri-Cities
What do you like about our products and services?

First of all, I'm sorry it has taken me so long to answer your survey. Second, Edwin (I think that was his name) was very pleasant & done an excellent job. We've never been so pleased with the way our carpet looked after having it cleaned. We will definitely use your company again. Thanks again so much.
Peg & Name removed
Report a concern   July 3, 2015 — Rated 10 out of 10 by M.W. Zerorez Tri-Cities
What do you like about our products and services?

You have a wonderful friendly crew. I had an amazing experience!
Report a concern   July 3, 2015 — Rated 10 out of 10 by Wendy Simpson Zerorez Tri-Cities
What do you like about our products and services?

the quickness the friendliness and the cleanliness loved your products
Report a concern   July 3, 2015 — Rated 10 out of 10 by W.K.S. Zerorez Tri-Cities
What do you like about our products and services?

technician was polite, on time, got right to his work and the end "product" was great.
Report a concern   July 3, 2015 — Rated 10 out of 10 by J.C. Zerorez Tri-Cities
What do you like about our products and services?

Chemical free
Report a concern   July 1, 2015 — Rated 10 out of 10 by Rebecca Long Zerorez Tri-Cities
What do you like about our products and services?

Very nice job on the carpets on this home at 2509 S Anderson. Great communication with the scheduler and technician. My client is very happy!
Report a concern   July 1, 2015 — Rated 10 out of 10 by S.C. Zerorez Tri-Cities
What do you like about our products and services?

like the fact there was absolutely no smell
tech was great!
Report a concern   July 1, 2015 — Rated 10 out of 10 by R.M. Zerorez Tri-Cities
What do you like about our products and services?

I really appreciate the job that Jim Sall did on our carpet. This is our 3rd or 4th time to have zerorez to clean our carpet and by far this is the cleanest one we had, Topnotch! He was very thorough and never did he rush his work.
Report a concern   June 30, 2015 — Rated 8 out of 10 by K.D. Zerorez Tri-Cities
What could we do to improve?

I did have a charge on my service that was wrong and was told I would be refunded $33.00 but have not seen the refund on my credit card yet and it has been a week and a half. Would appreciate having more communication if there is a problem with the refund.
Report a concern   June 30, 2015 — Rated 10 out of 10 by Barbara & Douglas Korten Zerorez Tri-Cities
What do you like about our products and services?

Everything
Report a concern   June 30, 2015 — Rated 10 out of 10 by M.C. Zerorez Tri-Cities
What do you like about our products and services?

Ivan did an amazing job! He was very professional and appeared confident in what he was doing. I needed some help moving my larger, heavier furniture off the carpet, Ivan went out of his way and helped me which was very nice of him. He went straight to work from the moment he arrived and did a great job. I was super excited to finally have my carpets cleaned! He is definitley a great asset to your team!
Thank you Ivan and thank you Zerorez!
-First name removed
Report a concern   June 29, 2015 — Rated 10 out of 10 by M.C. Zerorez Tri-Cities
What do you like about our products and services?

Very timely, thorough, and the technician explained everything. The carpets dried very quickly and there was no residue of any kind left over.
Report a concern   June 29, 2015 — Rated 10 out of 10 by P.S. Zerorez Tri-Cities
What do you like about our products and services?

Professional staff
Report a concern   June 29, 2015 — Rated 10 out of 10 by L.Y. Zerorez Tri-Cities
What do you like about our products and services?

Our carpets seem very clean
Report a concern   June 28, 2015 — Rated 10 out of 10 by B.M. Zerorez Tri-Cities
What do you like about our products and services?

No chemicals and carpet is fluffy & clean.
Report a concern   June 26, 2015 — Rated 10 out of 10 by J.C. Zerorez Tri-Cities
What do you like about our products and services?

If i had my own company i would want to have 10 Davids he is a very hard and honest worker,give him a raise Thanks Name removed
Report a concern   June 25, 2015 — Rated 10 out of 10 by R.M. Zerorez Tri-Cities
What do you like about our products and services?

Ge t all The carpet clean. Hard stains are gone
Report a concern   June 25, 2015 — Rated 10 out of 10 by T.H. Zerorez Tri-Cities
What do you like about our products and services?

Does a great job cleaning without cheical residue
Report a concern   June 25, 2015 — Rated 4 out of 10 by S.B. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I have used your server but last time I was very dissapointed by the work James did.the carpets had clean and dirty patches and the dirty water leaked from the truck into my new drive way.
Report a concern   June 24, 2015 — Rated 10 out of 10 by Sami Hammond Zerorez Tri-Cities
What do you like about our products and services?

The tech David who came was really nice and made me feel comfortable. He explained the process and how it work. Offer me different choices to allow me to choose. He was through and timely and I love the way the carpet turned out.
Report a concern   June 24, 2015 — Rated 10 out of 10 by Jim Lampmam Zerorez Tri-Cities
What do you like about our products and services?

Appeared almost odorless, carpet wasn't over saturated and was very pleased with results.
Report a concern   June 24, 2015 — Rated 10 out of 10 by K.D. Zerorez Tri-Cities
What do you like about our products and services?

You arrived as scheduled, the carpets look great and the price was reasonable for the service provided. We will use your service in the future.
Report a concern   June 23, 2015 — Rated 10 out of 10 by D.L. Zerorez Tri-Cities
What do you like about our products and services?

he did a very good job
Report a concern   June 23, 2015 — Rated 8 out of 10 by C.F. Zerorez Tri-Cities
What could we do to improve?

Maybe a follow up call to see how the carpet is drying with the extra extraction process. For us it was several days
Report a concern   June 21, 2015 — Rated 10 out of 10 by Dave and Joann Nylander Zerorez Tri-Cities
What do you like about our products and services?

Our daughter was just here and she noticed the floor was very soft! Our carpet is OLD and we know it, but it looks very nice since your tech was here! We hope to keep it a while longer with your help! We certainly will recommend Zerorez to our friends for their carpet cleaning services.
Report a concern   June 21, 2015 — Rated 10 out of 10 by L.H. Zerorez Tri-Cities
What do you like about our products and services?

On time, quick but effective, very polite.
Report a concern   June 21, 2015 — Rated 9 out of 10 by C.G. Zerorez Tri-Cities
What do you like about our products and services?

Profrestionalism and knowledge.
Report a concern   June 21, 2015 — Rated 10 out of 10 by N.P. Zerorez Tri-Cities
What do you like about our products and services?

Prompt Service
Report a concern   June 20, 2015 — Rated 10 out of 10 by R.E.S. Zerorez Tri-Cities
What do you like about our products and services?

I LIKE THE WAY MY CARPET LOOKS AND NOT A BIT OF SOAP RESIDUE EITHER. yOUR TECH WAS GREAT AND VERY FRIENDLY AND DID A TRAT JOB./ tHANKS

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