Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8937 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 31, 2015 — Rated 10 out of 10 by S.C. Zerorez Tri-Cities
What do you like about our products and services?

quick quiet polite. carpet looks great. just wish the web site for making an appointment had been more useful
Report a concern   July 31, 2015 — Rated 9 out of 10 by J.Y.M. Zerorez Tri-Cities
What do you like about our products and services?

It was quick and you were able to schedule service a day before we needed it.
Report a concern   July 27, 2015 — Rated 10 out of 10 by K.T.F. Zerorez Tri-Cities
What do you like about our products and services?

Good employees with great attitudes cleaning very well!
Report a concern   July 26, 2015 — Rated 10 out of 10 by J.T.S. Zerorez Tri-Cities
What do you like about our products and services?

The customer service was excellent, our serviceman, Ivan did a great job. Our carpet was very dirty, but he brought it back to life!
Report a concern   July 25, 2015 — Rated 10 out of 10 by Donna Joslin Zerorez Tri-Cities
What do you like about our products and services?

Products: Cleaned carpet beautifully, dried fast! Service: Courteous/knowledgeable servicemen. Cleaned all requested carpet areas in LESS than an hour. Kudos to Zerorez for uniforms. Loved the matching shoestrings and the fact that the company had one serviceman cover the tatoos on his arm. Tatoos do not offend me, but just the fact that Zerorez even took that detail into consideration shows a quality organization.
Report a concern   July 25, 2015 — Rated 10 out of 10 by Elma Brumley Zerorez Tri-Cities
What do you like about our products and services?

First time client I didn't get a chance to see how well it did, but customer service was extremely helpful and also happy with the results. Thank you.
Report a concern   July 24, 2015 — Rated 6 out of 10 by S.T. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

We have attempted to contact you regarding an area of the carpet that does not appear to come as clean as the rest of it. The gentleman that cleaned our carpet was very friendly and efficient but for some reason that one particular portion of the carpet did not come as clean as the others. Thanks

Art and Name removed
Report a concern   July 24, 2015 — Rated 10 out of 10 by C.G. Zerorez Tri-Cities
What do you like about our products and services?

The finished product exceeded my expectations and so did the technition who was very professional, friendly, and went the extra mile to make sure that my carpets came out great.
Report a concern   July 23, 2015 — Rated 10 out of 10 by Lacey Wiebe Zerorez Tri-Cities
What do you like about our products and services?

The carpets look great and the service was fantastic.
Report a concern   July 23, 2015 — Rated 10 out of 10 by M.G. Zerorez Tri-Cities
What do you like about our products and services?

The carpet in our home is very clean and customer service was great!!!
Report a concern   July 22, 2015 — Rated 9 out of 10 by L.B. Zerorez Tri-Cities
What do you like about our products and services?

Fast & effective.
Report a concern   July 22, 2015 — Rated 10 out of 10 by C.H. Zerorez Tri-Cities
What do you like about our products and services?

Edwin M. was very professional and got the job done. He was cheerful and polite. Our carpets looked great afterwards.
Report a concern   July 22, 2015 — Rated 10 out of 10 by A.G. Zerorez Tri-Cities
What do you like about our products and services?

John was awesome and carpets looked great after he was done. Friendly and professional!
Report a concern   July 22, 2015 — Rated 0 out of 10 by R.E. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Appt was for 4 pm, after 30 minutes I called to find out why no one showed up and was told I would get a call right back. After 45 minutes I called and left a message that I was leaving the residence and someone should call me within at least a 15 min window. At 6:45 pm I was told the representative would be there at 7 pm. The representative should up at 7:20. I had requested carpet cleaning and sealing of my granite. The representative did not know how to seal the granite and was not aware of the request. I was charged $99 for 3 rooms plus $44 for a fourth room but afterwards I think I saw an newspaper add of an advertised special for July of 4 rooms for $129. The rugs look good but not any better than I have had from other services at other locations. The effort to reach someone by phone required at least a 10-15 min wait.
Report a concern   July 21, 2015 — Rated 2 out of 10 by B.M. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Master bedroom carpet did not come clean - technician said it was best he could do - I rented a shampoo machine the next day and got it to clean up. Carpet was less than 2 years old and this was its first cleaning - very disappointed. Remainder of carpets and couch cleaning was fine.
Report a concern   July 21, 2015 — Rated 9 out of 10 by Teresa Sandlin Zerorez Tri-Cities
What do you like about our products and services?

My carpets are very clean with no spots left.
Report a concern   July 20, 2015 — Rated 10 out of 10 by S.E. Zerorez Tri-Cities
What do you like about our products and services?

Fantastic employees and my carpets are beautiful. Thank you so much.
Report a concern   July 20, 2015 — Rated 9 out of 10 by K.V. Zerorez Tri-Cities
What do you like about our products and services?

Gavin showed up on time and was professional throughout the cleaning. He finished the job in a timely manner and was thorough in his work.
Report a concern   July 20, 2015 — Rated 9 out of 10 by D.K. Zerorez Tri-Cities
What do you like about our products and services?

quick, nice and did a great job. Very profesional
Report a concern   July 20, 2015 — Rated 10 out of 10 by C.J. Zerorez Tri-Cities
What do you like about our products and services?

Quick. Helpful and friendly. Good price
Report a concern   July 20, 2015 — Rated 10 out of 10 by K.T.T. Zerorez Tri-Cities
What do you like about our products and services?

everything!!!
Report a concern   July 20, 2015 — Rated 10 out of 10 by S.E. Zerorez Tri-Cities
What do you like about our products and services?

Great cleaning service. Carpet it's cleaner than ever and stays that way.
Report a concern   July 19, 2015 — Rated 9 out of 10 by D.D. Zerorez Tri-Cities
What do you like about our products and services?

Dave was great. He did exactly as I wanted and gave me input as to the process. In / out / done. Great experience and will use again.
Report a concern   July 19, 2015 — Rated 10 out of 10 by K.B. Zerorez Tri-Cities
What do you like about our products and services?

The floors are clean and fluffy and soft.
Report a concern   July 19, 2015 — Rated 10 out of 10 by K.S. Zerorez Tri-Cities
What do you like about our products and services?

Edwin did a fantastic job cleaning our carpets. I appreciate the protectors he placed on the corners of my walls to prevent the cord from rubbing; not all companies do this.
Report a concern   July 19, 2015 — Rated 10 out of 10 by A.H. Zerorez Tri-Cities
What do you like about our products and services?

Personnel were efficient and courteous
Report a concern   July 18, 2015 — Rated 10 out of 10 by Jack Hall Zerorez Tri-Cities
What do you like about our products and services?

Very professional, fast service with knowledgeable technician.
Report a concern   July 17, 2015 — Rated 10 out of 10 by J.S. Zerorez Tri-Cities
What do you like about our products and services?

Tech was very good at explaining the process and did a walk thru after cleaning.
Report a concern   July 17, 2015 — Rated 10 out of 10 by S.Q. Zerorez Tri-Cities
What do you like about our products and services?

Love the fact there are no chemicals in the cleaning process! Also, very pleased with the way one of our oldest carpeted room turned out ~ WOW! Did an excellent job ~ Thanks!
Report a concern   July 17, 2015 — Rated 3 out of 10 by B.B. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I thought the $99 for 3 rooms was a great quote, until he kept asking us to add on things that I feel should have been part of the deal

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