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based on 8937 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quick response and clean work. I think a small area was missed for the tile cleaning last week (3'x3' patch). Trainee was doing that area. We should have caught it.
I was quoted over the phone at $184 for my house. Upon arrival they told me it would be an extra 50 to do a small hallway and closet. My 184 turned into $235. Also a large stain was missed in my master bedroom. Will not be recommending this service.
Carpet cleaning was excellent. Made our carpet look almost new. After renting Rug Doctor and home shampooer there is no comparison. Your product is superior.
Cost was a little overpriced for what we wanted but had good results before. When done, cost went up $45 for something we said we had requested when scheduling. Also, there were several red spots we had not seen before when the cleaning of the carpet was done.
Efficient and on time. Called within an hour before they came like they said they would.
Your cleaner was an excellent young man
A four hour window is too big. Narrow it down and I'd rate the service higher. Edwin always does a wonderful job.
Speedy on time service.
I was impressed with the complete service from beginning to end. I went on-line to schedule an appointment,received a call for Zerorez and the job was completed the next day. The tech was very knowledgeable about all of the products. The 3 rooms are clean and dried quickly. We will defiantly recommend Zerorez for carpet cleaning and will have them do the rest of our home's carpets and clean the ducts as well. Everyone was very professional. A First Class business and do much more than clean carpets..
Results!
It gets my carpet looking very clean. I have had 2 different guys and they have been very professional. Thanks again First name removed
My wife was at the house when your tech arrived. She said that he was very professional and explained to her about all of the services that ZEROREZ offers. She was impressed with his maturity.
They work!
Professional and fast!
We just purchased a home with very filthy carpets, and I was concerned we wouldn't be able to get the dark pathways clean through the rooms. I came home and was shocked because the carpets looked brand new! Very pleased! Thank you!
Looks good & feels good.
On time - or a call if delayed.
Reasonable prices.
Friendly people at each contact.
Everything was great, very professional.
Friendly, knowledge about products and stains
The polite young man that cleaned my carpets...
Excellent
The service guy was very professional. The products you use work very well.
Friendly service providers and well done job
Fast and it worked
Edwin was super knowledgeable and friendly. He answered all my questions and fully explained the process, so I knew what to expect.
The man that came out to do our carpets was very friendly, clean cut & respectful of our home. Answered questions politely. The carpets look like new. Thank
Technician Edwin explained what services were offered and what he was doing. The results were wonderful and we are so very satisfied with his professionalism and service. End results fantastic.
We were told that the carpets would be dry in 2-4 hours The job was finished at 3 p.m. and ous socks were soaked while walking on the carpet at 11 p.m.
Dry times were extremely inaccurate. It took our carpets approximately 24 hours to dry, which caused many inconveniences for our family. Perhaps customer feedback on actual dry times could improve the information. Thanks.
Ivan our contact for the cleaning did an excellent job on our carpeting and made suggestions to us that we liked. Definitely would refer to others and use again. The only thing I had some question on was after he sprayed our carpets and stairs with the protector spray our stairs seems to have a slight discoloration on the front edge of the carpet. We are thinking of having ducts cleaned using your company but will not be until late spring...thanks for a job well don...Name removed
I liked your responsiveness, your serviceman, Jim Sall, you sent to my job, and the fact that you do not use soaps on the carpets.