Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8937 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 29, 2015 — Rated 10 out of 10 by John Schumacher Zerorez Tri-Cities
What do you like about our products and services?

The people who cleaned our carpets where very courtious and proffessional, they new what they were doing. There is one spot in the master bedroom that was missed. everything else looks great.
I have already told my friends how satisfied we are with Zerorez. John Schumacher

Report a concern   December 28, 2015 — Rated 10 out of 10 by T.G. Zerorez Tri-Cities
What do you like about our products and services?

The lack of chemicals makes me feel better about using your company since I have young kids

Report a concern   December 28, 2015 — Rated 10 out of 10 by J.O. Zerorez Tri-Cities
What do you like about our products and services?

The workers are always friendly and courteous.

Report a concern   December 26, 2015 — Rated 10 out of 10 by T.A. Zerorez Tri-Cities
What do you like about our products and services?

Pet friendly cleaners. (Smells good too!) Friendly staff. Prompt and timely. Thank you very much!

Report a concern   December 26, 2015 — Rated 10 out of 10 by A.N. Zerorez Tri-Cities
What do you like about our products and services?

I love the way my carpets come out afterwards .

Report a concern   December 23, 2015 — Rated 10 out of 10 by S.B. Zerorez Tri-Cities
What do you like about our products and services?

They work to get out dirt and pet odor.

Report a concern   December 23, 2015 — Rated 10 out of 10 by J.R. Zerorez Tri-Cities
What do you like about our products and services?

Quick appointment scheduling, reminder call, tech was on time, great results with cleaning.

Report a concern   December 22, 2015 — Rated 10 out of 10 by R.M. Zerorez Tri-Cities
What do you like about our products and services?

They got rid of the pet urine smells.

Report a concern   December 22, 2015 — Rated 10 out of 10 by M.A.S. Zerorez Tri-Cities
What do you like about our products and services?

promptness, completeness...

Report a concern   December 19, 2015 — Rated 10 out of 10 by A.Z. Zerorez Tri-Cities
What do you like about our products and services?

Quality

Report a concern   December 18, 2015 — Rated 10 out of 10 by J.T. Zerorez Tri-Cities
What do you like about our products and services?

Very friendly, good communication on the appointment time. Technician was very friendly, explained what he was going to do. Explained how to keep the carpet clean and protected. Was quick and did a wonderful job.

Report a concern   December 18, 2015 — Rated 1 out of 10 by C.M. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Dirty spots are still there don't think there was any soap used. Didn't place plastic under table like he explained he was to do.

Report a concern   December 18, 2015 — Rated 10 out of 10 by L.M. Zerorez Tri-Cities
What do you like about our products and services?

Tech was friendly, informative, but not pushy.

Report a concern   December 18, 2015 — Rated 10 out of 10 by T.N. Zerorez Tri-Cities
What do you like about our products and services?

No chemicals, fast turnaround for an appt

Report a concern   December 17, 2015 — Rated 9 out of 10 by J.A. Zerorez Tri-Cities
What do you like about our products and services?

Friendly and efficient service technician. Like the process of avoiding detergent or soap on the carpets. Like scheduling online. Don't like calling...wait time was too long considering I was first in the queue.

Report a concern   December 17, 2015 — Rated 8 out of 10 by A.T. Zerorez Tri-Cities
What could we do to improve?

stop doing the "window" when we have to wait over an hour for the cleaners is messes up our day. schedule and appointment then arrive at that time is better for most working people. a four hour window is way INCONVIENENT.

Report a concern   December 17, 2015 — Rated 10 out of 10 by Tonia Rivas Zerorez Tri-Cities
What do you like about our products and services?

You came at very short notice and outside standard business hours in addition to doing a great job and being super friendly! Thanks!!

Report a concern   December 16, 2015 — Rated 10 out of 10 by P.S. Zerorez Tri-Cities
What do you like about our products and services?

With the many other companies used in the past to clean my carpet, Zerorez is the only one to get the tough stains out. Quality work at a reasonable price. Thanks again for a job well done.

Report a concern   December 15, 2015 — Rated 10 out of 10 by L.M. Zerorez Tri-Cities
What do you like about our products and services?

Carpets were cleaned thoroughly with care not to damage furniture. Cost was very reasonable. I already shared your name and # with a friend!

Report a concern   December 14, 2015 — Rated 10 out of 10 by G.B. Zerorez Tri-Cities
What do you like about our products and services?

How quick it was and friendly staff. that everything was explained before the work was started.

Report a concern   December 14, 2015 — Rated 10 out of 10 by H.C. Zerorez Tri-Cities
What do you like about our products and services?

Tile came out great. Technician was professional, detailed, and well trained.

Report a concern   December 14, 2015 — Rated 10 out of 10 by Daren Christensen Zerorez Tri-Cities
What do you like about our products and services?

I like the idea of the carpets being cleaned and left fresh without leftover soapy products in it that didn't get sucked out.

Report a concern   December 13, 2015 — Rated 9 out of 10 by T.A. Zerorez Tri-Cities
What do you like about our products and services?

John was friendly and knowledgeable! We had a great experience with Zerorez.

Report a concern   December 13, 2015 — Rated 10 out of 10 by M.B. Zerorez Tri-Cities
What do you like about our products and services?

Friendly service the ability to leave out carpets looking new. Thank you

Report a concern   December 12, 2015 — Rated 10 out of 10 by D.H. Zerorez Tri-Cities
What do you like about our products and services?

Professional, timely and reasonable.

Report a concern   December 10, 2015 — Rated 10 out of 10 by Gena Clayton Zerorez Tri-Cities
What do you like about our products and services?

I just loved how clean my couch smelled and how great it looked when the guys were done they did an excellent job. Very friendly and professional service.

Report a concern   December 10, 2015 — Rated 10 out of 10 by Larry Moser Zerorez Tri-Cities
What do you like about our products and services?

My wife and I like that your product is environmently safe. Your technician was very professional, worked very hard, and did a very good job.

Report a concern   December 10, 2015 — Rated 10 out of 10 by L.F. Zerorez Tri-Cities
What do you like about our products and services?

This is the third time we have had your clean our house, cars, camper in the past year and we couldn't be more happier with the service you provide, always going above and beyond. The technician truly took his time and ensured it was quality work that was completed.

Report a concern   December 10, 2015 — Rated 9 out of 10 by D.K. Zerorez Tri-Cities
What do you like about our products and services?

zerorez did the job like it should be done.The carpet looks new and feels new when you walk on it.

Report a concern   December 8, 2015 — Rated 10 out of 10 by C.W. Zerorez Tri-Cities
What do you like about our products and services?

Fast and effective plus reasonably priced!


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