Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8937 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 26, 2016 — Rated 7 out of 10 by M.R. Zerorez Tri-Cities
What could we do to improve?

The truck had to be a certain way to get in the house

Report a concern   March 25, 2016 — Rated 10 out of 10 by L.B. Zerorez Tri-Cities
What do you like about our products and services?

great communication

Report a concern   March 25, 2016 — Rated 6 out of 10 by D.S. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

When I made my appointment I was not informed that there's an additional $25 charge if you think any one of the 3 rooms are oversize. That information should be made clear when the appointment is scheduled.

Report a concern   March 24, 2016 — Rated 10 out of 10 by V.R. Zerorez Tri-Cities
What do you like about our products and services?

My technician was prompt, thorough, friendly and just all around great. My carpets are clean and my upholsted chair looks new again!

Report a concern   March 23, 2016 — Rated 10 out of 10 by S.B. Zerorez Tri-Cities
What do you like about our products and services?

Excellent service and results

Report a concern   March 23, 2016 — Rated 6 out of 10 by C.B. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

After having wonderful results on previously cleanings, there are brown streaks in the carpet in one room where (I think) a table was dragged over wet carpet. I don't know how to get them out and am afraid to try for fear I will set the stains. I need to ask someone at the office.

Report a concern   March 23, 2016 — Rated 6 out of 10 by L.K. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I scheduled a cleaning for my sectional and was asked to sign a waiver because my back cushions are not attached and tech had a difficult time cleaning because of that. Not his fault. He did his best but that should have been mentioned before I spent nearly $200 on a cleaning I could have done almost as well myself. Not impressed with the furniture cleaning part of your business but still satisfied/happy with the carpet cleaning.

Report a concern   March 23, 2016 — Rated 10 out of 10 by L.S. Zerorez Tri-Cities
What do you like about our products and services?

Excellent service and quality of work. Jeremy Morales was an amazing technician, was friendly, professional and made sure that I was happy with his work.

Report a concern   March 22, 2016 — Rated 10 out of 10 by B.S. Zerorez Tri-Cities
What do you like about our products and services?

My carpets were amazing after they cleaned them. Not only were they the cleanest I've ever seen a them in 25 years but they smelled good compared to previous cleanings by other places.

Report a concern   March 22, 2016 — Rated 8 out of 10 by J.L. Zerorez Tri-Cities
What could we do to improve?

The guy that came to my house last didn't put up the corner bumpers to protect from scratches and didn't wear show covers

Report a concern   March 22, 2016 — Rated 10 out of 10 by K.T. Zerorez Tri-Cities
What do you like about our products and services?

It leaves my carpet clean with no residue or sticky feeling like other carpet cleaning businesses I have had in the past and tecnition was very nice and went above and beyond to make sure I was happy.

Report a concern   March 22, 2016 — Rated 9 out of 10 by R.E.H. Zerorez Tri-Cities
What do you like about our products and services?

The person that came out to do the service was awesome. Great customer service.

Report a concern   March 22, 2016 — Rated 9 out of 10 by P.S.F. Zerorez Tri-Cities
What do you like about our products and services?

Very professional, and worked very fast.

Report a concern   March 21, 2016 — Rated 9 out of 10 by M.H. Zerorez Tri-Cities
What do you like about our products and services?

Great service. Wonderful job done. The young man that did my house was very knowledgable and polite. The carpets came out great.

Report a concern   March 20, 2016 — Rated 10 out of 10 by A.S. Zerorez Tri-Cities
What do you like about our products and services?

I like the fact that the cleaning guy told me about the company and what they do before he started working. He was pleasant and courteous. With never having our carpets professionally cleaned since we moved in 3 years ago,the outcome was better than expected.

Report a concern   March 20, 2016 — Rated 10 out of 10 by D.S. Zerorez Tri-Cities
What do you like about our products and services?

Friendly, timely, organized...exoakined the work, confirmed the price and he was very concerned about verifying I knew what the final price would be before starting. Told me it would take about 1 1/2 hours and it did. He cleaned up along the way and worked out some spots as well. Very thorough. Would use again for sure...not too mention they clean with water only so no wired or unknown chemicals.

Report a concern   March 20, 2016 — Rated 10 out of 10 by J.P. Zerorez Tri-Cities
What do you like about our products and services?

You were able to get the juice stains out of the carpet in front of the altar at our church, as well as some others. Thank you so mcuh.

Report a concern   March 20, 2016 — Rated 10 out of 10 by Jim Moore Zerorez Tri-Cities
What do you like about our products and services?

One thing I look for is customer service. Everyone was very nice and helpful. I felt the tech new what was talking about and not just trying to sale me something. They did a great job at cleaning the carpets in my home. My wife was very pleased with with the job they did.

Report a concern   March 18, 2016 — Rated 10 out of 10 by L.C. Zerorez Tri-Cities
What do you like about our products and services?

I appreciate that this was a "better" way to clean. John did an amazing job at my Mom's house that had some bad pet stains. I don't think any other system could have done what zerorez did. Thanks

Report a concern   March 17, 2016 — Rated 10 out of 10 by Laurie Flodin Zerorez Tri-Cities
What do you like about our products and services?

Dave was very nice and worked hard. He got things out of the carpet that we had been trying to get out for years.

Report a concern   March 17, 2016 — Rated 7 out of 10 by R.W. Zerorez Tri-Cities
What could we do to improve?

I liked David he was friendly, but I was disappointed with some of the spots that I know were just food did not come out very well. My rug is pretty old so I know it was going to be perfect but I was expecting it to be better than it was.

Report a concern   March 16, 2016 — Rated 10 out of 10 by J.C. Zerorez Tri-Cities
What do you like about our products and services?

The carpets looked fabulous after the cleaning! I didn't think there was any way they could come that clean

Report a concern   March 15, 2016 — Rated 10 out of 10 by Aime Jimenez Zerorez Tri-Cities
What do you like about our products and services?

Dries the same day. Pre wash citrus spray makes the carpets smell so good and fresh.John was awesome. Professional friendly and very knowledgeable technician. Felt comfortable letting my baby lay on our clean carpets again because of the fact that there was no harxh smell or chemical left over. THANK YOU!

Report a concern   March 15, 2016 — Rated 10 out of 10 by M.H. Zerorez Tri-Cities
What do you like about our products and services?

Service was amazing Jeremy was very nice and Profesional. .. my carpets look amazing

Report a concern   March 15, 2016 — Rated 10 out of 10 by J.B. Zerorez Tri-Cities
What do you like about our products and services?

Friendly, nice worker, quick cleaning, great product and outcome

Report a concern   March 15, 2016 — Rated 5 out of 10 by J.B. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

My carpets took over 3 days to be dry enough to put furniture back. Even then our socks would still be damp after walking in certain areas. I had them done on s Monday morning and wasn't able to put anything back till Thursday evening.

Report a concern   March 15, 2016 — Rated 10 out of 10 by S.P. Zerorez Tri-Cities
What do you like about our products and services?

I liked that the tech was able to get out some ling-standing stains.

Report a concern   March 15, 2016 — Rated 9 out of 10 by G.U. Zerorez Tri-Cities
What do you like about our products and services?

Service was on time and they did a great job

Report a concern   March 15, 2016 — Rated 10 out of 10 by B.M. Zerorez Tri-Cities
What do you like about our products and services?

Fast, not to wet and good customer service.

Report a concern   March 14, 2016 — Rated 10 out of 10 by A.E. Zerorez Tri-Cities
What do you like about our products and services?

Your service provider was awesome. Super friendly, efficient, and fun!


Privacy Policy