Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8937 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 15, 2016 — Rated 10 out of 10 by M.I. Zerorez Tri-Cities
What do you like about our products and services?

Friendly, professional, thorough.

Report a concern   January 14, 2016 — Rated 10 out of 10 by P.H. Zerorez Tri-Cities
What do you like about our products and services?

Courteous, did a great job

Report a concern   January 14, 2016 — Rated 10 out of 10 by Gabriela Robles Zerorez Tri-Cities
What do you like about our products and services?

The carpet smells clean, it dried super fast and the service was exelent. I can tell that he enjoys his job therefore, the service excceeded my expectatons. Gracias

Report a concern   January 13, 2016 — Rated 10 out of 10 by H.V.E. Zerorez Tri-Cities
What do you like about our products and services?

No chemical smell. Fast and very polite technician.

Report a concern   January 12, 2016 — Rated 10 out of 10 by B.C. Zerorez Tri-Cities
What do you like about our products and services?

Professional and timely

Report a concern   January 12, 2016 — Rated 10 out of 10 by J.S. Zerorez Tri-Cities
What do you like about our products and services?

Great work on the cleaning ,very detailed oriented and friendly. Zero moisture or smell when I entered the house when they were done. The technician was very knowledgable and professional. I have recommended them to others and will have them back to do the rest of the house next month

Report a concern   January 10, 2016 — Rated 10 out of 10 by C.S. Zerorez Tri-Cities
What do you like about our products and services?

Service was excellent & such a hardworker.

Report a concern   January 9, 2016 — Rated 6 out of 10 by T.P. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Was quoted different price than charged. Tried to up sell my daughter not asking me for permission to treat stains. Did not get out some food stains. Called and asked about billing discrepancy and was told I was wrong not the person who quoted me.

Report a concern   January 7, 2016 — Rated 10 out of 10 by Lynnette Gunter Zerorez Tri-Cities
What do you like about our products and services?

I am always impressed with how clean my carpets look after receiving your services. Your employees are extremely professional and demonstrate a real concern for making the customer happy.

Report a concern   January 7, 2016 — Rated 10 out of 10 by Christine Mayfield Zerorez Tri-Cities
What do you like about our products and services?

First of all, my carpets look brand new. I couldn't be more pleased with the results of the service. But aside from the excellence of the work, I am blown away by the level of service I received, the professionalism, and amazing attitude of your service agent. OUTSTANDING!!!!! So glad to have discovered you.

Report a concern   January 7, 2016 — Rated 10 out of 10 by B.C. Zerorez Tri-Cities
What do you like about our products and services?

I like the thoroughness of your service. The cleaning is done right the first time and holds up well.

Report a concern   January 6, 2016 — Rated 10 out of 10 by R.C. Zerorez Tri-Cities
What do you like about our products and services?

On time , explained all the services available, did a great job !!!!

Report a concern   January 6, 2016 — Rated 10 out of 10 by Donald Sorenson Zerorez Tri-Cities
What do you like about our products and services?

The technicians were friendly and knowledgeable about carpet cleaning. While offering add on services, they were not at all pushy when additional services were not needed. Our carpets looked amazing afterwards and we will definitely use Zerorez for our future carpet cleaning.

Report a concern   January 5, 2016 — Rated 10 out of 10 by M.M.M. Zerorez Tri-Cities
What do you like about our products and services?

Great tech came to my house. He did a great job!

Report a concern   January 5, 2016 — Rated 7 out of 10 by B.C. Zerorez Tri-Cities
What could we do to improve?

Poorly written special offer. Company did not honor offer as written.

Report a concern   January 4, 2016 — Rated 10 out of 10 by Sharon Williams Zerorez Tri-Cities
What do you like about our products and services?

I was really impressed with the level of customer service we received. They wanted to make sure we were 100% satisfied with the job done and we definitely were.

Report a concern   January 4, 2016 — Rated 10 out of 10 by A.N. Zerorez Tri-Cities
What do you like about our products and services?

Best carpet cleaning service!

Report a concern   January 3, 2016 — Rated 8 out of 10 by K.S. Zerorez Tri-Cities
What could we do to improve?

Some high traffic areas still need cleaning.

Report a concern   January 2, 2016 — Rated 10 out of 10 by D.K. Zerorez Tri-Cities
What do you like about our products and services?

Effcient and friendly workers.

Report a concern   January 2, 2016 — Rated 10 out of 10 by K.B. Zerorez Tri-Cities
What do you like about our products and services?

Quick service and easy to schedule!

Report a concern   January 2, 2016 — Rated 10 out of 10 by D.S. Zerorez Tri-Cities
What do you like about our products and services?

Natural cleaning products I didn't know you had a whole list of other services. I've already recommended you to others. Ivan did my home and did a nice job and will be back to do my air ducts in January or February. There was a mix up on my window of time and it would have been nice to have had a phone call so that I didn't spend my whole day waiting for you to show up. Ivan was very apologetic and I understand these things happen but think about your customer.

Report a concern   January 1, 2016 — Rated 10 out of 10 by Jennifer Moore Zerorez Tri-Cities
What do you like about our products and services?

There aren't chemicals and my floor looks way better than it has the whole year I have lived here. They were very prompt and on time.

Report a concern   January 1, 2016 — Rated 10 out of 10 by Chuck Deguise Zerorez Tri-Cities
What do you like about our products and services?

John Buhler came in and did a phenomenal job. Will use Zerorez and John Buhler in 6 months for carpet and tile. The work was worth the money.

Report a concern   January 1, 2016 — Rated 6 out of 10 by J.D. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I was told 4 hour dry time and no residue. It's been 24 hours and there are still wet spots along walls and many "crunchy" feeling patches all over.

Report a concern   December 31, 2015 — Rated 10 out of 10 by D.W.J. Zerorez Tri-Cities
What do you like about our products and services?

Jeramy, our cleaner, was very polite and walked us through what he was doing. He was great. Fast service.

Report a concern   December 30, 2015 — Rated 10 out of 10 by J.H. Zerorez Tri-Cities
What do you like about our products and services?

Quick dry and the Tech is the BEST

Report a concern   December 30, 2015 — Rated 10 out of 10 by L.B. Zerorez Tri-Cities
What do you like about our products and services?

We were made aware of exactly when the guy would be there and he showed up on time and did an awesome job!! We have used your company several times at our house and at my work. You guys do a great job in a timely manner.

Thank You!!! Happy New Year!!!

Report a concern   December 30, 2015 — Rated 9 out of 10 by A.T. Zerorez Tri-Cities
What do you like about our products and services?

done with no chemicals and quick to dry

Report a concern   December 30, 2015 — Rated 10 out of 10 by T.H. Zerorez Tri-Cities
What do you like about our products and services?

Cleaned the carpets well.

Report a concern   December 29, 2015 — Rated 10 out of 10 by S.W. Zerorez Tri-Cities
What do you like about our products and services?

fast


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