Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8937 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 4, 2016 — Rated 10 out of 10 by Dan Phelps Zerorez Tri-Cities
What do you like about our products and services?

Your people are very thorough and knowledgeable in your product. I wish we would have known about you along time ago from here on out we always use you thank you Zerorez.

Report a concern   February 4, 2016 — Rated 10 out of 10 by Marilyn Blevins Zerorez Tri-Cities
What do you like about our products and services?

Liked the technician,Jim. He was personable and knowledgeable. Made me aware of all the various services available and educated me on the cleaning process as he went along. I was impressed with his quiet confidence. No memorized sales pitch, such a nice surprse

Report a concern   February 3, 2016 — Rated 10 out of 10 by L.H. Zerorez Tri-Cities
What do you like about our products and services?

I use you for all of my rental homes and every time the technicians are so cordial. Very professional and very polite. You must really have a good hiring process. Great work to you entire team.

Report a concern   February 3, 2016 — Rated 10 out of 10 by Adrianne Calkins Zerorez Tri-Cities
What do you like about our products and services?

The tech was very professional, friendly and knowledgable.
I will not use anyone else.

Report a concern   February 2, 2016 — Rated 8 out of 10 by P.D. Zerorez Tri-Cities
What could we do to improve?

Your add on services seem to be pretty expensive. The pretreat was the same price as the cleaning. In the end my bill was more than 2x what I planned. I prefer better planning and to know up front what to expect. I thought the technician was great. Very professional. It did take much longer to dry than advertised which I planned for but it wasn't even close to being dry enough to put furniture on it 8 hours later. The job done was very nice and I would recommend to others

Report a concern   January 31, 2016 — Rated 10 out of 10 by L.M. Zerorez Tri-Cities
What do you like about our products and services?

I love the way it made our carpets look when they were done. Also the gentleman that helped us was very nice and helpful with any questions we had.

Report a concern   January 30, 2016 — Rated 10 out of 10 by D.R.L. Zerorez Tri-Cities
What do you like about our products and services?

Edwin was very professional and explained what he was going to do. Carpets looked great.

Report a concern   January 29, 2016 — Rated 0 out of 10 by J.S.H. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

The carpet did not get clean. None of the dirt spots are gone.

Report a concern   January 29, 2016 — Rated 0 out of 10 by M.S. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

My carpet is still wet over 24 hours later

Report a concern   January 29, 2016 — Rated 10 out of 10 by Thomas Bright Zerorez Tri-Cities
What do you like about our products and services?

Your people and products are second to none!

Report a concern   January 28, 2016 — Rated 10 out of 10 by Y.S. Zerorez Tri-Cities
What do you like about our products and services?

First time user. Products explained really good. Service excellently

Report a concern   January 28, 2016 — Rated 10 out of 10 by Judy Klein Zerorez Tri-Cities
What do you like about our products and services?

Explained everything being done, or needed to be done. On time and polite. Conscientious about making a difference.

Report a concern   January 27, 2016 — Rated 10 out of 10 by C.H. Zerorez Tri-Cities
What do you like about our products and services?

My technician was very helpful, friendly and did an amazing job. I'm very happy!

Report a concern   January 27, 2016 — Rated 10 out of 10 by M.M. Zerorez Tri-Cities
What do you like about our products and services?

Quick drying time. Carpet smelled clean and fresh with no soap residue.

Report a concern   January 25, 2016 — Rated 7 out of 10 by R.R. Zerorez Tri-Cities
What could we do to improve?

Be more cost effective

Report a concern   January 23, 2016 — Rated 10 out of 10 by K.B. Zerorez Tri-Cities
What do you like about our products and services?

The service was great. The gentleman that did our carpet was awesome. The only thing I can say is you need to have more people maning the phones. When. I called I was on hold for awhile, then was told to leave a meesage. You did call back in short time. Thank you very much. Name removed

Report a concern   January 21, 2016 — Rated 10 out of 10 by Nicole Long Zerorez Tri-Cities
What do you like about our products and services?

There were no chemicals used. Very friendly. There was someone available the day after I called to come clean our carpet.

Report a concern   January 21, 2016 — Rated 0 out of 10 by E.K. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I showed the tech spots in the carpet ,and they were the same after cleaning , another tech came and said 60$ per spot it's cheaper to buy new carpet ,worse cleaning job

Report a concern   January 21, 2016 — Rated 9 out of 10 by B.R. Zerorez Tri-Cities
What do you like about our products and services?

Less water and no soapy residue

Report a concern   January 20, 2016 — Rated 10 out of 10 by C.G. Zerorez Tri-Cities
What do you like about our products and services?

I have felt very safe and secure with the help you send out. I feel they are trustworthy as I open up my entire house to them. I also like that the carpet doesn't have a crusty feel to it after it dries or a smell either.

Report a concern   January 19, 2016 — Rated 10 out of 10 by V.T. Zerorez Tri-Cities
What do you like about our products and services?

This is my very first time using the service to clean my carpet and I am very pleased with the work done. The customer service and technician were very polite and friendly.

Report a concern   January 18, 2016 — Rated 5 out of 10 by C.W. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I was charged 99.00 for an area barely over 250 square feet. At the most I should have been charged 66 for my area. I was told 33.00/ 250 square feet. I get you are trying to do your 99.00 "deal", but my area was too small to be charged 99!

Report a concern   January 17, 2016 — Rated 10 out of 10 by B.W. Zerorez Tri-Cities
What do you like about our products and services?

Techincian was very polite and did the job very well

Report a concern   January 17, 2016 — Rated 10 out of 10 by S.L. Zerorez Tri-Cities
What do you like about our products and services?

They were able to accommodate the time I needed for them to come.
The worker was polite.
The carpets looked good when finished.

Report a concern   January 17, 2016 — Rated 10 out of 10 by J.K. Zerorez Tri-Cities
What do you like about our products and services?

Friendly service and available right when I needed them.

Report a concern   January 17, 2016 — Rated 10 out of 10 by C.P. Zerorez Tri-Cities
What do you like about our products and services?

Quick service and our carpets looked so much better than when we went with a local competitor

Report a concern   January 17, 2016 — Rated 10 out of 10 by M.R. Zerorez Tri-Cities
What do you like about our products and services?

It didn't make my house smell, was affordable and dried quickly. Also Jeremy was great!

Report a concern   January 16, 2016 — Rated 5 out of 10 by D.D. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

The rugs didn't dry as quickly as you said they were going to be. The guys that came to our house were very nice but rugs took at least 24 hours to dry.

Report a concern   January 15, 2016 — Rated 10 out of 10 by T.S. Zerorez Tri-Cities
What do you like about our products and services?

Jeremy was professional and friendly and honest exceeded my expectations and explained everything in detail:)

Report a concern   January 15, 2016 — Rated 5 out of 10 by G.H. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

The sides of my mattress were not touched on the top. The odor of my mattress came back after it dried.


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