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based on 8937 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast and friendly
The person was on time, explained what he was doing and explained the fees.
No chemicals good customer service
No chemicsls
Dedication to detail, was on time, removed tar from our new carpet and we were afraid it couldnt be removed. Very nice worker, will only use Zerorez
No chemical cleaning solutions
Did a good job of cleaning 17 years of dirt from dogs, grandkids and muddy shoes from the carpet.
Carpet feels great and there is no sticky feeling that often happens with carpet shamoos.
I was very happy with the job. Your staff was very friendly and informative. The carpet looks like new! Thank you.
Friendly, knowledgeable technician. Showed results as cleaning. A 30-year old white chair I had cleaned turned out looking pretty good. The carpet took over night and most of next day before it was dry but the results were great!
Professional and friendly service. The carpets were very clean.
Ivan, the gentleman cleaning our house was awesome. Very informative and did a great job
That they don't use harsh chemicals.
No Chemicals
The gentleman that came to my home was very professional and we really liked his positive personality. He seemed a little rushed though and did not clean some areas in our bedroom that clearly needed it. On the stairs it appears that he did not attempt to clean close to the walls/edges at all. He did not put any foam under our furniture so we did it. Zerorez came highly recommended to us so we didn't question the premium you charge, which is at least 25% higher per room than we have paid in the past. I expected to get more for the additional cost (like pet treatment for the small spots he identified). A additional 45 to treat no more than 2 ft is over the top in my opinion.
For that price I expected more attention to detail and it felt like I just got nickled and dimed to clean small areas within my home.
I asked the tech if he could concentrate on the areas that were visibly dirty. I feel like he was more worried about how much he was charging than the quality of work. Nice guy, just not impressed with the quality of the work that was done.
the techs are very knowledge about their products and how they work. I love that there is no soap involved.
John was outstanding along with his work and promptness.
Carpet always looks nice when finished. Your employees are always very polite. Please do NOT share my email address with others. Thank you.
Great job! It dried a lot faster than I expected.
Courteous and results were as expected or better
The high traffic areas didn't come clean, if anything they look more noticeable now that the other parts of the carpet are so much cleaner. Also a stain that the tech got completely out came partially back the next day. He did a good job on the majority of the carpet but just disappointed with the traffic path that is still visable.
The guy who cleaned my carpet was very nice and professional
Zerorez has consistently provided quality and friendly service to our family. They are so easy to work with, and I know we will always receive quality work from them. I would not hesitate to recommend Zerorez to anyone requiring carpet cleaning services.
My appointment was for 4:: pm, and the operatoe arrived at 5:25 pm.
I paid $45 for each of two rooms for pet stains. The pet stains were not totally removed in a few spots.
I loved your service man. He was professional and kind. It felt like a friend was coming over to do the cleaning.
Because of Edwin and his service, we will be coming back to zerorez.
Friendly service. I felt like the they cared about the work they do and didn't just rush in and rush out.
Bedroom carpet was made worse than it was at the start of the ZeroRez cleaning. Terrible job.
It worked. We have pets & needed the procedure for pets. David came to our house, told us everything about the product , how it worked & answered all our questions. He did a wonderful job & is a great asset to your company. Thank you for a great job we told friends about you & we will for sure use your service again.