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based on 8937 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly, professional, and on schedule. Both times with have used your services it has been a great job! Thank you Ivan!
The technician was great, the scheduler and customer service was not good. My appt was scheduled for 9:00. My husband waited at our house until 10:30, no one had shown up or called. Finally I called, I was on hold for 14 minutes, then on hold for another 5 min while Nicole tried to find out what was up, she came back on the line several times, put me on hold several times. Finally I said, since I'm at work maybe you could figure this out and then call me back. After waiting for 45 minutes for her to call me back I called her back, I was again put on an automated hold for over 15 minutes. I hung up, tried again. Same thing. Finally I got threw on the 800 line. I got a different person who did try to help me. No one acknowledged they we're suppose to be there at 9 and hadn't shown up. There was no hint of an apology until I suggested it . I was then told the technician would be at my house between 2 and 6. This would be a 2 hour job, I didn't want him cleaning my carpets at 6 at night plus I had to be at church at 5. We finally agreed he be there at 2:30. He showed up at 3:15. Cleaned my carpet and did a great job. He was interrupted constantly by the office to get my bill right.or whatever..I don't believe it was his fault. Anyway. Ivan was great, the carpets look okay..but the scheduling and general customer service was at the best a 2. For that reason, it'd be hard for me to recommend you to someone. It literally wasted my entire day.
Great service. Fast & Thorough. No residue on the carpet. And the technicians are nice and knowledgeable.
Professional and well done.
Great customer service!
Best clean by far
Carpets look amazing. The carpet technician was extreme professional and did an outstanding job
Knowledgeable service man, no soapy wet carpets, no chemicals. This is the 3rd time I've used Zerorez and highly recommend them to all.
I like that my carpets are not left with a sticky,soapy residue, that they dry fast, and that when stains are removed, they do not reappear like with other products/services I have used in the past. Very professional staff and they arrive on time!
The job was well done and the results were very good. The gentleman who did the work was very professional. The end price was fair.
VERY FRIENDLY VERY CLEAN AFTER
Your pricing can be high depending on service
The products applied to clean the carpets are basically odor free and there is no odor in the air after the carpet has been cleaned. I am sensitive to smells and this is a big plus. The cleaning process is done very quickly. I am very pleased with the carpets that were cleaned.
The prompt and courteous service on the phone and by the technician (Edwin). Everyone is very friendly and professional at the same time.
I have a bottle of the spray cleaner and its works fantastic. I have had you clean my moms carpets and they did a great job so I had you clean my carpet and it turned out great.
Great service. Edwin done an excellent job cleaning our carpet. Will definitely use you again. Have a nice Thanksgiving.
Service was wonderful! The young man who cleaned my carpets was very knowledgeable and friendly. My carpets look great!
Cost - very expensive for pet ordor items.
You are very organized and there isn't a great big mess when you leave. You keep in touch by telephone so we aren't guessing when you are going to arrive. That is a big bonus.
Fast And Friendly staff.
It drys quickly.
Very efficient, great service and economical. I was so impressed at how professional they were. I will be calling again soon to get the rest of the rooms cleaned.
Very quick and professional service.
My carpet is CLEAN! The technician explained everything he was doing step by step. It was easy to make an appointment and Zerorez came to my house on Saturday.
Loved how clean our carpets were after they were cleaned and the staff was very professional
Friendly staff, arrived on time, carpet cleaned well.
EVERYTHING. YOUR SERVICE PEOPLE ARE VERY THOROUGH AND KNOWLEDGABLE. DO AN EXCELLENT JOB!
Edwin was our tech and he was great. We would like a shorter window - 4 hours is an awfully long time to have to plan to wait. Also, we can't tip when using a credit card anymore - why is that? It is much easier to add a tip to the charge than it is to make sure we have cash on hand.
Very friendly and always on time.
You were able to remove animal blood from our carpet. There wasn't a huge amount but it was a worry as the carpet was relatively new and any spot or stain is obvious. Service was fast and on short notice. On top of it all the carpet dries quicker than other cleaning services.