Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8937 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 26, 2016 — Rated 9 out of 10 by Y.N. Zerorez Tri-Cities
What do you like about our products and services?

Odorless and therough.

Report a concern   February 26, 2016 — Rated 3 out of 10 by N.S. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

The 99$ special seems like a fair deal. To ad a small walkin closet for 20$ not out to bad but the bed in the room takes up more space. 280$ to do an area rug maybe twice the size of the 20$ walkin closet ridiculous. 1000$ to clean my tile not a residential price. Commercial maybe. The carpets cleaned tech did a good job

Report a concern   February 26, 2016 — Rated 9 out of 10 by D.L. Zerorez Tri-Cities
What do you like about our products and services?

The service was quick and effective. The service technician was friendly and very polite.

Report a concern   February 26, 2016 — Rated 10 out of 10 by Kelly Kalmbach Zerorez Tri-Cities
What do you like about our products and services?

Identifying animal spots on carpet! How quickly it dries!

Report a concern   February 26, 2016 — Rated 10 out of 10 by L.L. Zerorez Tri-Cities
What do you like about our products and services?

No chemicals and on time

Report a concern   February 25, 2016 — Rated 10 out of 10 by Karen Johnson Zerorez Tri-Cities
What do you like about our products and services?

I love the Non Chemical (green)products that they use pet friendly and it dries quickly. The tech's are so nice and professional. I had John and he was great!!!! My rugs and couch look wonderful!!!! I also recommended to my neighbor to use Zerorez and he did. John did my house then my neighbors. Thank you.

Report a concern   February 25, 2016 — Rated 10 out of 10 by Paul Whited Zerorez Tri-Cities
What do you like about our products and services?

no chemicals, did a great job on service and explaining what they can do.

Report a concern   February 23, 2016 — Rated 9 out of 10 by B.L. Zerorez Tri-Cities
What do you like about our products and services?

the fact that the carpet doesn't get too wet

Report a concern   February 23, 2016 — Rated 10 out of 10 by L.B. Zerorez Tri-Cities
What do you like about our products and services?

Friendly professional service done in a timely manner. It was also very easy to schedule an appt.

Thank You!!!

Report a concern   February 23, 2016 — Rated 10 out of 10 by L.C. Zerorez Tri-Cities
What do you like about our products and services?

No chemicals, I don't have to worry about my dog. And the carpet drys quickly because it's not saturated with water.

Report a concern   February 22, 2016 — Rated 10 out of 10 by D.B. Zerorez Tri-Cities
What do you like about our products and services?

The service & quality

Report a concern   February 22, 2016 — Rated 10 out of 10 by J.O.C. Zerorez Tri-Cities
What do you like about our products and services?

It does the job.

Report a concern   February 22, 2016 — Rated 10 out of 10 by Debbie Kruger Zerorez Tri-Cities
What do you like about our products and services?

Our guy was awesome super pleasant and kind and did a great job we will request him again.

Report a concern   February 22, 2016 — Rated 10 out of 10 by J.S. Zerorez Tri-Cities
What do you like about our products and services?

The carpets come out clean and smelling fresh. I really like the technician, Jim, who I have had a couple times. He is good with my dogs and very professional.

Report a concern   February 21, 2016 — Rated 10 out of 10 by J.M. Zerorez Tri-Cities
What do you like about our products and services?

No chemicals. Friendly staff Timely. Explained process.

Report a concern   February 21, 2016 — Rated 10 out of 10 by L.S. Zerorez Tri-Cities
What do you like about our products and services?

Carpets look great and staff is very professional

Report a concern   February 21, 2016 — Rated 9 out of 10 by D.V. Zerorez Tri-Cities
What do you like about our products and services?

People are very professional and friendly they work Hard at doing a great job.

Report a concern   February 20, 2016 — Rated 10 out of 10 by H.S. Zerorez Tri-Cities
What do you like about our products and services?

Your technician did a fantastic job. The carpet looks great and there is no odor. Also your tech is very professional and courteous.

Report a concern   February 20, 2016 — Rated 10 out of 10 by N.R. Zerorez Tri-Cities
What do you like about our products and services?

The technician was very thorough, friendly, open to questions and able to provide a detailed service. I have used other carpet cleaning services in the past and I am confident Zerorez offers the highest quality result.

Report a concern   February 19, 2016 — Rated 9 out of 10 by T.P. Zerorez Tri-Cities
What do you like about our products and services?

less chemicals to clean, carpets feel better.

Report a concern   February 19, 2016 — Rated 9 out of 10 by B.D. Zerorez Tri-Cities
What do you like about our products and services?

The technician was very thorough.

Report a concern   February 19, 2016 — Rated 10 out of 10 by K.M. Zerorez Tri-Cities
What do you like about our products and services?

A clean scent was left behind, not a chemical smell. Carpets felt softer.

Report a concern   February 18, 2016 — Rated 10 out of 10 by S.B. Zerorez Tri-Cities
What do you like about our products and services?

Everything. Professional and excellent cleaning.

Report a concern   February 18, 2016 — Rated 9 out of 10 by P.B. Zerorez Tri-Cities
What do you like about our products and services?

Prompt good service. Very polite and professional cleaner, Edwin.

Report a concern   February 17, 2016 — Rated 9 out of 10 by Jodi Young Zerorez Tri-Cities
What do you like about our products and services?

Showed up ahead of schedule, cleaning was fast and efficient. Charged me exactly what I was quoted on the phone.

Report a concern   February 17, 2016 — Rated 10 out of 10 by J.M.G. Zerorez Tri-Cities
What do you like about our products and services?

Although I haven't received my rug back, I really liked the tech who took care of me. He was very professional.

Report a concern   February 17, 2016 — Rated 8 out of 10 by C. Zerorez Tri-Cities
What could we do to improve?

follow up on the following day for a visual of the after work..we had white residue all along the baseboards and corners ...i am assuming it was from scrubbing of the tile...

Report a concern   February 17, 2016 — Rated 10 out of 10 by Evelyn Sittman Zerorez Tri-Cities
What do you like about our products and services?

Fast service and very efficient. The technician was very knowledgable and very friendly.

Report a concern   February 16, 2016 — Rated 10 out of 10 by A.B. Zerorez Tri-Cities
What do you like about our products and services?

No chemicals, dries quickly, excellent customer service.

Report a concern   February 16, 2016 — Rated 10 out of 10 by S.M. Zerorez Tri-Cities
What do you like about our products and services?

Edwin was very courteous and I was very pleased with his work.


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