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based on 8937 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The cleaning product actuality smelled good. The technician was polite and for the job done quickly.
Our family has used ZeroRez several times and have always been pleased. We needed quick service on a rental that we were moving into. I called and they were able to come that afternoon! The service tech was very professional and did a great job. Thank you ZeroRez!
great friendly help, and carpets looked bran new
Being that it's been 24 hours since the technician left, we can still go into the rooms and smell the pee smell that we asked him to get rid of. We paid over $100 more for the pee treatment to get the pee stains gone from our puppy , which we no longer have, and waking up-walking into my sons room and still smelling that stench was extremely disappointing. I feel like we will probably keep trying carpet cleaners until we find the perfect one. You are the second company we have tried so we will just keep trying new companies until it meets our expectations. We've heard so much about zero Rez over the internet I didn't think we would have any problems. Everything else was fine but like I said for spending over $100 more to remove pee stains, it's just disappointing to still smell the pee. Now I'm off to Walmart to rent a rug doctor and pay more money just to get the smell gone. Extremely disappointed.
Professinal
Explained everything in a professional friendly way and answered all my questions. You were on time, did what you said you would do and the carpets looked new when you finished. Your prices are very reasonable. I wouldn't hesitate to recommend you.
We are very happy with our carpet cleaning. Your technician Juan did an excellent job. He was on time (actually early)and let me know when he was done and exactly what the service was going to cost.
Everything was great
That you don't use a lot of chemicals.Tyson and his helper worked very hard to get some difficult stains out of our carpet and I really appreciate all the time they spent working on the spots.
The carpet cleaning process , professionalism of staff
Great employees!
Friendly, efficient service. Did a great job, my 14 year old carpets look like new.
They got the job done in a timely manner and they did an excellent job. They worked well together. They were friendly and professional.
very pleasent
Customer Service and quality
GREAT CUSTOMER SERVICE, AND TECHNICIAN LEFT MY CARPETS VERY CLEAN AND SMELLING A LOT BETTER.
Awesome technician
Product made my couch look brand new and clean. Service call letting me know tech was on the way was very nice.
Friendly, honest and were very helpful with making sure door was locked when they left and turn off lights too! Jeff was great (both of them)
They work!!!
The technician was great. He was personable and worked thoroughly. Granted, the carpet he was cleaning was in bad shape. The house had been a rental and the carpet he was cleaning had pet stains in it. The carpet itself looks much better. However I paid the extra charge for treating the pet urine.At fist it seemed as if it worked well, however, within a few days the urine smell was back.
He also cleaned a chair for me and it looks wonderful. I am pleased with that.
It was a very thorough cleaning and it was not damp or wet and was totally dry within under 2 hours. Great Job I will definitely recommend your service to anyone I may know that is thinking of getting there carpets or upholstery cleaned. Thanks
Good quality service and very friendly and helpful service staff.
My husband First name removed had 3 rooms cleaned and you did a good job so I called for 3 more rooms. First I was told I would be notified 1/2 hour before someone came, my call was 5 minutes before he was here. Showed Ivan the 3 rooms, one was walkway around a bed, one was a room with furniture on outer edges and last was an empty room that was stained badly, some of it may have been from a dog. I was told I needed to pay and extra $45 for treatment to get rid of smell, although he said he couldn't smell anything. I okayed that and was talked into buying a bottle of what I thought was cleaner which was actually to remove smell which I will not use. He asked First name removed to turn on outside water and told him it was not going to freeze again so it would be ok, really did not want to do it. Ivan started on the rooms, walking in and out of house in his street shoes, no booties, and left tracks all over hardwood floors. He told me the rooms would dry in 2-4 hours. He arrived at 10:30 and left by noon and said to open windows and turn on ceiling fans. I went into each room to do that and was wearing socks that became soaked by two steps into the room. He assured me it would be dry in 4 hours since I had area rugs to put down in two rooms. At 4 pm I went to check on rooms and close windows since it was a cool day. Rugs were still soggy. I called and was told he would come back out with fans to dry it. After repeated calls saying last job was taking longer than expected and he would come in with hoses to suck up any moisture and fans to dry it he showed up about 7 pm. He had one fan in his hand and went upstairs and kept telling me it was dry with no booties again walking on wet carpet and tracking on wood floors. He finally put one fan in 1 spot for about 10 minutes, meanwhile my socks were wet again. The carpets were fully dry on Friday, they were cleaned supposedly on Monday. Almost all of the dirty spots came back and I had to clean spots that would not be under the area rugs and managed to get them clean. The smell of the spray to remove the odor that was not there was so overpowering that I had to open the window everyday to air it out, it smelled like I had dumped a case of lemon pledge in there and didn't clean it up.I never heard any water trickling down the hose like it was sucked upI had asked about duct cleaning and said he could do it as soon as carpet was done and called someone and he said he was booked for the day and some one would call the next day to make an appointment, no one ever did. I was very unhappy with the cleaning and how dirty it still was and the amount of time it took to dry. Your $99 for 3 rooms cost me $169 for a shoddy job. The first person that came out here actually got a dirty area cleaned up and the carpets were totally dry by the next morning. Will I call you again or recommend you, no I will not. Linda Last name removed
Great service, great price
Great quality service and David was very professional and knowledgeable.
Jeremy was very prompt and polite.He did an excellent job cleaning my carpet and was very helpful with any questions I had.
Quick. On time. Friendly service, both on the phone and in person!
Friendly staff, great service, will recommend to everyone for cleaning needs
Good quality work