Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8937 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 1, 2016 — Rated 10 out of 10 by D.S. Zerorez Tri-Cities
What do you like about our products and services?

The customer service was top notch - Jeremy (technician) and Jessica (office) were extremely helpful and professional.

Report a concern   April 30, 2016 — Rated 9 out of 10 by D. Zerorez Tri-Cities
What do you like about our products and services?

Nice lady that calls the shots and answers the phone. I bet she is hot. Awesome worker dude who slaves away for next to nothing. Give him a raise. ps. Vote Trump!

Report a concern   April 30, 2016 — Rated 10 out of 10 by M.P. Zerorez Tri-Cities
What do you like about our products and services?

My carpets were in desperate need of a cleaning and the end result turned out better than I hoped for. Jeremy my technician was very knowledgeable and talked me though the process and gave me recommendations on how best to pretreatment my carpets. He did a wonderful job and was very professional.

Report a concern   April 30, 2016 — Rated 10 out of 10 by L.M. Zerorez Tri-Cities
What do you like about our products and services?

Your service was really good a nice, guy made me feel like I had known him forever. Told me all about your products. I have already told my friends how happy I was with his work. THANKS

Report a concern   April 30, 2016 — Rated 10 out of 10 by C.H. Zerorez Tri-Cities
What do you like about our products and services?

The service was great. The young man was very professional,polite and answered all my questions. He did a great job and our carpets look wonderful

Report a concern   April 30, 2016 — Rated 10 out of 10 by W.A. Zerorez Tri-Cities
What do you like about our products and services?

I quickly got an appointment that coincided with my schedule. The applicator was prompt, courteous and did a very good job cleaning the carpet. The carpet looks like new and it's over 10 years old! No detergent odors to contend with.

Report a concern   April 29, 2016 — Rated 10 out of 10 by S.L. Zerorez Tri-Cities
What do you like about our products and services?

Professional Technitions and my house feels clean!!

Report a concern   April 28, 2016 — Rated 5 out of 10 by A.R. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

i payed extra for urine treatment for pets and I can still see the spots :(

Report a concern   April 28, 2016 — Rated 10 out of 10 by Olivia Logan Zerorez Tri-Cities
What do you like about our products and services?

You guys are all so professional and the quality of service is excellent!!! Highly recommended.

Report a concern   April 27, 2016 — Rated 10 out of 10 by Lisa Osterhout Zerorez Tri-Cities
What do you like about our products and services?

Always very professional and thorough

Report a concern   April 26, 2016 — Rated 10 out of 10 by B.W. Zerorez Tri-Cities
What do you like about our products and services?

The carpets looked great, your guys were professional, and I appreciated the updated phone calls letting me know when you would be there. On top of the that, the price was reasonable!

Report a concern   April 26, 2016 — Rated 3 out of 10 by A.Z. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Well I was told dry time would be about 2 - 4 hrs. But it took well into the next day before my carpets dried.

Report a concern   April 26, 2016 — Rated 10 out of 10 by Goldie Malhan Zerorez Tri-Cities
What do you like about our products and services?

Your service is outstanding. Edwin Morales has to be one of the best out there. Best service and quality of work.

Report a concern   April 25, 2016 — Rated 10 out of 10 by M.S. Zerorez Tri-Cities
What do you like about our products and services?

How clean my carpet is and stays clean after serviced.

Report a concern   April 25, 2016 — Rated 10 out of 10 by Shannon Stark Zerorez Tri-Cities
What do you like about our products and services?

Where to begin...

From the start Zerorez's customer service was absolutely amazing. From the first initial phone call to the moment Kevin, the technician, left my house.

Zerorez was very accommodating to my schedule. I had surgery the Wednesday before my appointment and I thought I would be well enough to have Zerorez show up that Saturday. However I was still in quite a bit of pain. So when I called on Friday the receptionist was very understanding and more than happy to reschedule my appointment to the following weekend.

The day of my appointment could not have gone better. Kevin was right on time and wasted no time getting right to work. He addressed all of concerns and answered all of my questions. Kevin suggested he use a special formula on my carpet to get rid of our pet orders and I am so glad we did. My carpet looks AMAZING! And you would never know we have a cat & a dog. The cherry on the cake is I love that my house does not smell like I sprayed a bunch of chemicals all over my carpet. My house smells fresh, clean and my carpet was dry with in a matter of hours.

I will be using Zerorez for all my carpet cleaning needs.

Report a concern   April 25, 2016 — Rated 10 out of 10 by Nicole - Zerorez Tri-Cities
What do you like about our products and services?

We are a business and every year we hire a company to come in to provide carpet cleaning services. We have tried out several companies throughout the last five years and until choosing Zerorez we have never seen the carpets so clean. We were very impressed with how many stains Zerorez was able to completely remove. Our rolling chairs by the desks had caused a lot of fading on the carpet over time and Zerorez was able to make the fading almost disappear. I was very impressed with how clean the tile was in our bathroom as we have never used a cleaning service on it before. The protectant left on the carpet after cleaning works wonderful. We have had one or two coffee spills on the carpet since the protectant was applied and I am sincerely impressed with how easy I was able to clean up the spills. Usually coffee spills will still leave a stain no matter how fast you clean it up but with Zerorez applying their protectant I no longer have to worry or spend hours trying to clean up a spill. We give Zerorez an A++ for not only their amazing services provided but their amazing customer service & stain Knowledge/expertise. We will be using Zerorez in the future and have already recommended their services to our clients & other branch offices as well.

Report a concern   April 25, 2016 — Rated 10 out of 10 by G.S. Zerorez Tri-Cities
What do you like about our products and services?

Fast courteous service, dried fast, very fresh and clean.

Report a concern   April 24, 2016 — Rated 10 out of 10 by S.B. Zerorez Tri-Cities
What do you like about our products and services?

Arrived at scheduled time. Worked very hard on some tough stains. Carpet looks like new.

Report a concern   April 24, 2016 — Rated 10 out of 10 by B.A. Zerorez Tri-Cities
What do you like about our products and services?

My carpets are clean and you do not feel that residue after normal carpet cleaning. Kevin did an excellent job!!

Report a concern   April 23, 2016 — Rated 10 out of 10 by K.S. Zerorez Tri-Cities
What do you like about our products and services?

We liked everything about our experience. The staff was wonderful and knowledgeable. The products worked and our carpets are cleaner than ever

Report a concern   April 23, 2016 — Rated 10 out of 10 by E.M. Zerorez Tri-Cities
What do you like about our products and services?

Carpet is clean and soft to walk on once dried. Service is good

Report a concern   April 22, 2016 — Rated 10 out of 10 by M.M. Zerorez Tri-Cities
What do you like about our products and services?

I think it cleans carpet better than any other

Report a concern   April 22, 2016 — Rated 10 out of 10 by J.F. Zerorez Tri-Cities
What do you like about our products and services?

The best customer service staff in the industry. On time - quality work

Report a concern   April 22, 2016 — Rated 9 out of 10 by D. Zerorez Tri-Cities
What do you like about our products and services?

Proactive customer service. The heads up calls were great. What A nice lady. Worker on site was great. He surely is being exploited. Give him a raise! (if he could come back and do the landing in front of 222 that would be great. It was pretty bad in the first place so I don't fault him at all. Good man.

Report a concern   April 22, 2016 — Rated 9 out of 10 by A.S. Zerorez Tri-Cities
What do you like about our products and services?

The tech was very thorough, got into every nook and cranny. Highly recommended.

Report a concern   April 21, 2016 — Rated 10 out of 10 by S.H. Zerorez Tri-Cities
What do you like about our products and services?

Everything

Report a concern   April 21, 2016 — Rated 9 out of 10 by R.A. Zerorez Tri-Cities
What do you like about our products and services?

I was frustrated because we did the 3 rooms for 99 and the tech got here and said our living room counted as 2 rooms. If you have rules on size, let people know.

Report a concern   April 21, 2016 — Rated 7 out of 10 by U.L. Zerorez Tri-Cities
What could we do to improve?

The customer service and time was great, when I got home, my carpets were a little damp totally no big deal. But the next day when they were dry I could smell dog pee, which was why I had my carpets cleaned, because my pup is now potty trained and doesn't have accidents.. But over all it was a great price and the customer service was great. Thank u

Report a concern   April 20, 2016 — Rated 10 out of 10 by K.O. Zerorez Tri-Cities
What do you like about our products and services?

Get communication and very professional..

Report a concern   April 20, 2016 — Rated 10 out of 10 by K.C. Zerorez Tri-Cities
What do you like about our products and services?

Every part of my experience with your company was great !!


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