Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8937 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 19, 2016 — Rated 10 out of 10 by R.M. Zerorez Tri-Cities
What do you like about our products and services?

No hard chemicals. Fast, Punctual and Friendly. Great Job!

Report a concern   April 19, 2016 — Rated 10 out of 10 by J.S. Zerorez Tri-Cities
What do you like about our products and services?

Juan was amazing.. And my carpets look good.

Report a concern   April 19, 2016 — Rated 10 out of 10 by J. Zerorez Tri-Cities
What do you like about our products and services?

Jeremy was very professional and friendly Did an excellent job and did not leave till I approved. Which I did

Report a concern   April 19, 2016 — Rated 10 out of 10 by Lynette Charity Zerorez Tri-Cities
What do you like about our products and services?

It's all about customer service! Reminders. The ability to schedule appts on-line. Confirmation calls. Notification call the day of service. "Hi, Jeremy will be your technician today and will be there by 8:10am" Awesome! Jeremy was most professional and personable.

Report a concern   April 18, 2016 — Rated 9 out of 10 by T.H. Zerorez Tri-Cities
What do you like about our products and services?

i like that the products are healthier for children and the environment.

Report a concern   April 18, 2016 — Rated 10 out of 10 by K.H. Zerorez Tri-Cities
What do you like about our products and services?

East to schedule, your technicians are the nicest and friendliest bunch of young guys and they do great work for a fair price.

Report a concern   April 18, 2016 — Rated 10 out of 10 by Donna Schmelzer Zerorez Tri-Cities
What do you like about our products and services?

My carpets are not sopping wet when done by Zerorez and I don't have to worry about
heavy chemicals throughout my house. They have always gone the extra mile for me. I have
a dog now and they have a wonderful spray called Zero Stink that I can spray on any puppy
accidents that works like a charm.

Report a concern   April 18, 2016 — Rated 10 out of 10 by April Culbertson Zerorez Tri-Cities
What do you like about our products and services?

Service man was very professional! Explained what he would be doing and how the products would work . We were very impressed. Rug and staircase looks great. I would recommend this company highly.

Report a concern   April 17, 2016 — Rated 10 out of 10 by Michael Royack Zerorez Tri-Cities
What do you like about our products and services?

The service person, Jeremy, was considerate, accommodating, and customer oriented. The service he performed was superior to other companies we had over the twenty two years we have lived in this house. The value of the service and product is high (on a scale of 1-10 it was a 10).

Report a concern   April 17, 2016 — Rated 2 out of 10 by R.M. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

technician was not well informed on what he would be cleaning before he arrived. Nor was his van prepared with equipment needed.

Report a concern   April 17, 2016 — Rated 10 out of 10 by Valerie Ramirez Zerorez Tri-Cities
What do you like about our products and services?

It's safe for my kids and pets!

Report a concern   April 17, 2016 — Rated 9 out of 10 by P.L. Zerorez Tri-Cities
What do you like about our products and services?

The products are very clean and effective! Edwin did a great job of informing us about the products before he did the work!

Report a concern   April 17, 2016 — Rated 10 out of 10 by G.V. Zerorez Tri-Cities
What do you like about our products and services?

Very professional and do great work.

Report a concern   April 16, 2016 — Rated 10 out of 10 by H.L. Zerorez Tri-Cities
What do you like about our products and services?

We are very pleased with the expert cleaning of our carpets. The tech Edwin so professional, really knew is business.

Report a concern   April 16, 2016 — Rated 10 out of 10 by K.H. Zerorez Tri-Cities
What do you like about our products and services?

How clean it gets the carpets!!

Report a concern   April 16, 2016 — Rated 10 out of 10 by L.B. Zerorez Tri-Cities
What do you like about our products and services?

My carpet looks and feels great and they were on time

Report a concern   April 14, 2016 — Rated 10 out of 10 by J.M. Zerorez Tri-Cities
What do you like about our products and services?

Your services totally lived up to your promises. Your serviceman was helpful and did a great job!!

Report a concern   April 13, 2016 — Rated 9 out of 10 by A.Z. Zerorez Tri-Cities
What do you like about our products and services?

Most all stains removed and don't come back. No smell; chemical free. Dried quickly. Soft, clean floors!

Report a concern   April 13, 2016 — Rated 10 out of 10 by Matt Barber Zerorez Tri-Cities
What do you like about our products and services?

Fast polite and a job well done

Report a concern   April 13, 2016 — Rated 9 out of 10 by B.C. Zerorez Tri-Cities
What do you like about our products and services?

Quick, courteous, friendly, professional

Report a concern   April 13, 2016 — Rated 9 out of 10 by S.C. Zerorez Tri-Cities
What do you like about our products and services?

Edwin is a friendly technician. We are confident that he did a good job cleaning our vents even though we can never be sure. While cleaning the vents, some plaster, etc., fell onto furniture. Might be a good idea to have him and other technicians check. It was easy to wipe off and didn't really bother me too much, but it may bother other customers. That was the only reason I gave a score of 9. Thank you and we will use your services again. Sharon Last name removed

Report a concern   April 13, 2016 — Rated 10 out of 10 by C.B. Zerorez Tri-Cities
What do you like about our products and services?

Price is affordable, they are punctual, professional. The carpet is really clean.

Report a concern   April 12, 2016 — Rated 10 out of 10 by K.W. Zerorez Tri-Cities
What do you like about our products and services?

willingness to work after hours

Report a concern   April 12, 2016 — Rated 10 out of 10 by C.J. Zerorez Tri-Cities
What do you like about our products and services?

No detergent left on carpet to attract dirt and stains.

Report a concern   April 12, 2016 — Rated 10 out of 10 by J.P. Zerorez Tri-Cities
What do you like about our products and services?

Prompt, professional & EFFECTIVE!

(OK to use my initials (JGP) but not my full name in promotions.

Report a concern   April 12, 2016 — Rated 10 out of 10 by J.R. Zerorez Tri-Cities
What do you like about our products and services?

techs are very friendly, and laughed with my 12 year old son. carpets look awesome and the product had a very nice citrus smell to it. thank you

Report a concern   April 12, 2016 — Rated 10 out of 10 by H.M. Zerorez Tri-Cities
What do you like about our products and services?

Quick dry time!

Report a concern   April 11, 2016 — Rated 10 out of 10 by T.N. Zerorez Tri-Cities
What do you like about our products and services?

Professional, timely and did a great job!

Report a concern   April 11, 2016 — Rated 10 out of 10 by K.M. Zerorez Tri-Cities
What do you like about our products and services?

Easy time maneuvering website and scheduling appt. Technician arrived during scheduled time. Office called to remind me. Very professional office staff and technician. Carpets look great. Technician told me about all other services offered.

Report a concern   April 10, 2016 — Rated 10 out of 10 by S.L. Zerorez Tri-Cities
What do you like about our products and services?

Fast service and quality


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