Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8937 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 11, 2016 — Rated 4 out of 10 by C.W. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Technician couldn't do what your booking person and my realtor said you could do. We specifically called you because our realtor said you could clean the grout up around a glass block wall. And your booking person gave me a quote for. Even Razr Restoration said you could do if!

Report a concern   May 11, 2016 — Rated 10 out of 10 by A.S. Zerorez Tri-Cities
What do you like about our products and services?

No chemicals used. Fast and easy

Report a concern   May 11, 2016 — Rated 10 out of 10 by M.K. Zerorez Tri-Cities
What do you like about our products and services?

Eric was very nice and efficient. Carpets look great!

Report a concern   May 11, 2016 — Rated 9 out of 10 by C.S. Zerorez Tri-Cities
What do you like about our products and services?

Got the stains out!

Report a concern   May 10, 2016 — Rated 10 out of 10 by R.A.L.F. Zerorez Tri-Cities
What do you like about our products and services?

Cleaned our carpets very well. We are pleased. Great service. We'll use you again.

Report a concern   May 10, 2016 — Rated 10 out of 10 by Diane Larsen Zerorez Tri-Cities
What do you like about our products and services?

So pleased with not using chemicals I have teens coming and going all the time and they all just flop down on the carpet. 😀 Also very please with John the tech he was so efficient and courteous.
Thanks so much
Diane Larsen

Report a concern   May 10, 2016 — Rated 10 out of 10 by L.B.O. Zerorez Tri-Cities
What do you like about our products and services?

Did a great job getting rid of stains. Worked as long as needed to leave a good result.

Report a concern   May 10, 2016 — Rated 9 out of 10 by A.V. Zerorez Tri-Cities
What do you like about our products and services?

Cleaning with water only. No soaps/chemicals. Friendly staff, easy to talk to.

Report a concern   May 10, 2016 — Rated 9 out of 10 by D.W. Zerorez Tri-Cities
What do you like about our products and services?

Appearance of carpets after service and speed in which carpets dry.

Report a concern   May 10, 2016 — Rated 10 out of 10 by S.K. Zerorez Tri-Cities
What do you like about our products and services?

Juan was prompt, he did a good job cleaning, he treated us like a good customer with respect. It had a short dry time and the end product was clean.

Report a concern   May 8, 2016 — Rated 10 out of 10 by D.R. Zerorez Tri-Cities
What do you like about our products and services?

The carpets were cleaned and stains removed.

Report a concern   May 7, 2016 — Rated 10 out of 10 by Pat Parker Zerorez Tri-Cities
What do you like about our products and services?

No wait time for an appointment. Altho I didnt like the between 8:00 and Noon arrival time. But I did get an 8:00 appointment. The carpet specialist was very knowledgeable and friendly. Did a great job!

Report a concern   May 6, 2016 — Rated 10 out of 10 by T.B. Zerorez Tri-Cities
What do you like about our products and services?

Water based cleaning. Nice and friendly service provider!

Report a concern   May 6, 2016 — Rated 10 out of 10 by H.G. Zerorez Tri-Cities
What do you like about our products and services?

Service was very professional and caring of customers needs. And the products are green.

Report a concern   May 6, 2016 — Rated 10 out of 10 by J.W. Zerorez Tri-Cities
What do you like about our products and services?

Workers was very polite and efficient

Report a concern   May 6, 2016 — Rated 9 out of 10 by Jeanie Amburn Zerorez Tri-Cities
What do you like about our products and services?

Great job. Sofa and carpet look likenew!

Report a concern   May 6, 2016 — Rated 7 out of 10 by M.B. Zerorez Tri-Cities
What could we do to improve?

I still have a few stains and I can still smell pet urine after the carpet was treated

Report a concern   May 6, 2016 — Rated 9 out of 10 by E.K. Zerorez Tri-Cities
What do you like about our products and services?

How flexible and smooth the process was

Report a concern   May 6, 2016 — Rated 10 out of 10 by Pat Underwood Zerorez Tri-Cities
What do you like about our products and services?

On time. Professional. Very happy with results.

Report a concern   May 6, 2016 — Rated 10 out of 10 by R.P. Zerorez Tri-Cities
What do you like about our products and services?

I liked the technician he was personable and knowledgable! Thanks

Report a concern   May 5, 2016 — Rated 10 out of 10 by Samyl Flores Zerorez Tri-Cities
What do you like about our products and services?

I was pleasantly surprised how fast it took to be done with 4 rooms.

Report a concern   May 5, 2016 — Rated 10 out of 10 by S.S. Zerorez Tri-Cities
What do you like about our products and services?

All natural products, great technician, and very accommodating.

Report a concern   May 5, 2016 — Rated 10 out of 10 by S.M. Zerorez Tri-Cities
What do you like about our products and services?

efficent and friendly. Carpet not too wet and seems clean.

Report a concern   May 4, 2016 — Rated 10 out of 10 by H.R. Zerorez Tri-Cities
What do you like about our products and services?

Carpets turned out very clean and smelled great. Great customer service too.

Report a concern   May 4, 2016 — Rated 10 out of 10 by JoAnn Fortmann Zerorez Tri-Cities
What do you like about our products and services?

Quality
Work Courteous. Professional

Report a concern   May 4, 2016 — Rated 10 out of 10 by M.S. Zerorez Tri-Cities
What do you like about our products and services?

Friendly service and an excellent job cleaning the carpers. Also the crew was on time.

Report a concern   May 3, 2016 — Rated 10 out of 10 by C.R. Zerorez Tri-Cities
What do you like about our products and services?

It was a clean process. Jeremy was very nice.

Report a concern   May 3, 2016 — Rated 9 out of 10 by K.K. Zerorez Tri-Cities
What do you like about our products and services?

Low or no odor, professional staff

Report a concern   May 2, 2016 — Rated 0 out of 10 by L.R.C. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

For the price I had to pay to get my carpets clean I am very disappointed. They were cleaned on a Saturday and my stains were back by Sunday afternoon. Will not recommend nor use the company again.

Report a concern   May 2, 2016 — Rated 10 out of 10 by A.M. Zerorez Tri-Cities
What do you like about our products and services?

Did a wonderful job cleaning our carpets & tile.


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