Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8937 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 29, 2016 — Rated 9 out of 10 by Tana Wyrick Zerorez Tri-Cities
What do you like about our products and services?

No sticky residue after cleaning, our carpet dried faster than with other cleaning companies and it looks great!

Report a concern   May 29, 2016 — Rated 10 out of 10 by C.C. Zerorez Tri-Cities
What do you like about our products and services?

The technician was very friendly and listened to what was needed and offered suggestions to best accomplish what was needed.

Report a concern   May 28, 2016 — Rated 10 out of 10 by A.T. Zerorez Tri-Cities
What do you like about our products and services?

Our carpets look amazing and the stairs at clean again!!!:-)

Report a concern   May 28, 2016 — Rated 10 out of 10 by N.M. Zerorez Tri-Cities
What do you like about our products and services?

Your product got mist of the pet odor out of the carpets.
The service was spectacular
I will be calling you guys back again soon

Report a concern   May 28, 2016 — Rated 10 out of 10 by L.P. Zerorez Tri-Cities
What do you like about our products and services?

My carpet never looked this good even when we moved in here and it was a new home.

Report a concern   May 27, 2016 — Rated 10 out of 10 by A.C. Zerorez Tri-Cities
What do you like about our products and services?

Great customer service, on time, quick and efficient

Report a concern   May 26, 2016 — Rated 10 out of 10 by M.W. Zerorez Tri-Cities
What do you like about our products and services?

The technician was prompt, friendly, and efficient. He worked really hard to get any and all stains out.

Report a concern   May 26, 2016 — Rated 8 out of 10 by B.J. Zerorez Tri-Cities
What could we do to improve?

This is only our second time cleaning the carpets with you. We were told Italy take several cleanings to get the old chemicals out so that the carpets don't pick up dirt quickly afterwards. So.... It's too early for us to rate a Very Likely.

Report a concern   May 26, 2016 — Rated 10 out of 10 by D.S. Zerorez Tri-Cities
What do you like about our products and services?

The technicians are friendly and efficient. The carpets looked great when they were done.

Report a concern   May 25, 2016 — Rated 10 out of 10 by A.M. Zerorez Tri-Cities
What do you like about our products and services?

I liked that you don't use soap and just use water to sanitize. I was impressed with the guy who cleaned our carpets... Wish I could remember his name!

Report a concern   May 24, 2016 — Rated 10 out of 10 by James Wingfield Zerorez Tri-Cities
What do you like about our products and services?

Quick service, no smell

Report a concern   May 24, 2016 — Rated 9 out of 10 by M.O. Zerorez Tri-Cities
What do you like about our products and services?

Very good customer service with fast in home carpet cleaning service. I also love the way the high alkaline water works to remove carpet dirt and stains. Hi 5 to Jeramie! He was great!!

Report a concern   May 24, 2016 — Rated 10 out of 10 by R.E.S. Zerorez Tri-Cities
What do you like about our products and services?

I liked the way my carpet looked after it was cleaned, also how fast it dried. It always feels good walking on it.

Report a concern   May 23, 2016 — Rated 10 out of 10 by B.C. Zerorez Tri-Cities
What do you like about our products and services?

I loved that the products were safe to use around my pets and they smell great too!

Report a concern   May 23, 2016 — Rated 10 out of 10 by H.W. Zerorez Tri-Cities
What do you like about our products and services?

I liked that the equipment was all in the van

Report a concern   May 23, 2016 — Rated 10 out of 10 by S.S. Zerorez Tri-Cities
What do you like about our products and services?

The best part is the no soap and no residue. The young man that did the cleaning was great and very considerate and courteous. This was my second time to use your company and I will again.

Report a concern   May 23, 2016 — Rated 9 out of 10 by S.M. Zerorez Tri-Cities
What do you like about our products and services?

Our carpet technician was Eddie and he was up front and explained what needed to be done. The service was good and prompt and Eddie was very professional and courteous.

Report a concern   May 22, 2016 — Rated 10 out of 10 by J.M. Zerorez Tri-Cities
What do you like about our products and services?

They were polite and on time. The carpet looks better than it has looked using another carpet cleaning service.

Report a concern   May 22, 2016 — Rated 10 out of 10 by M.C. Zerorez Tri-Cities
What do you like about our products and services?

My carpets are so clean now and they dried very quickly.

Report a concern   May 21, 2016 — Rated 10 out of 10 by Alicia Oney Zerorez Tri-Cities
What do you like about our products and services?

We recently had our couch and love seat cleaned. We have three children, and it was definitely time to have this done. I was having company over, and was quite embarrassed at the condition of my couches. I called Zerorez, and they were able to have a technician come over quickly. The technician, Kevin, was kind and efficient. The sofas looked wonderful, and dried quickly (with plenty of time for my company to come over.) I would definitely recommend themmtonfriends, and will use their services again when needed.

Report a concern   May 21, 2016 — Rated 10 out of 10 by G.Z. Zerorez Tri-Cities
What do you like about our products and services?

No soap/chemical residue. Your technician, Jeremy M., is a valuable asset for your company. He was very careful, friendly and courteous tech. I want him every time I get any cleaning done, please.

Report a concern   May 21, 2016 — Rated 9 out of 10 by B.D. Zerorez Tri-Cities
What do you like about our products and services?

Very capable employees, thorough, pleasant and courteous.

Carpets look greatafter cleaning!

Report a concern   May 21, 2016 — Rated 10 out of 10 by P.L. Zerorez Tri-Cities
What do you like about our products and services?

Timely Availability
On time for scheduled appointment
Courtesy
Clean carpet!!!

Report a concern   May 21, 2016 — Rated 10 out of 10 by B.L.C. Zerorez Tri-Cities
What do you like about our products and services?

No residue left behind.

Report a concern   May 20, 2016 — Rated 10 out of 10 by P.J. Zerorez Tri-Cities
What do you like about our products and services?

Prompt and good work

Report a concern   May 20, 2016 — Rated 10 out of 10 by S.G. Zerorez Tri-Cities
What do you like about our products and services?

Left my carpet very clean and the staff was very professional and respectful. Thanks

Report a concern   May 20, 2016 — Rated 10 out of 10 by B.S. Zerorez Tri-Cities
What do you like about our products and services?

Gentlemen talked with me prior regarding price and trouble spots. He did a amazing job.

Report a concern   May 19, 2016 — Rated 9 out of 10 by J.J. Zerorez Tri-Cities
What do you like about our products and services?

Very good job. Had a spot treated for dog pee stain and that remained very wet for a day. should be a way to take more of the water out.

Report a concern   May 19, 2016 — Rated 10 out of 10 by H.N. Zerorez Tri-Cities
What do you like about our products and services?

The smell is amazing, Juan's timeliness was perfect and ALL stains came out of my carpets ... VERY HAPPY CUSTOMER!

Report a concern   May 19, 2016 — Rated 10 out of 10 by J.W. Zerorez Tri-Cities
What do you like about our products and services?

I liked the great customer service that Brittany and Sara provided as well as the excellent technician Edwin. He was timely, professional and very personable. I will recommend your company to everyone. Could not be more satisfied. Thank you


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