- Phone: 509-582-9000
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based on 8937 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Representative that cleaned our carpet, Edwin, was nice and did a great job! It was easy to set up the appointment and will be using Zerorez every time!
Easy to schedule. good work.
cost is quite high, However, your employee was very courteous and efficient.
The employee who came to our house was very professional and friendly. I am very pleased with the carpet cleaning and air duct cleaning.
Friendly and do a great job
Friendly, helpful, timely, considerate, and quick.
I like that it is chemical free and uses only water to clean. Eddy was very good and very helpful.
Knowledgeable cleaning person (Kevin)
Attempts did not seem to be made to remove some stubborn spots
No soap, professional staff, prompt.
I was concerned about some dirt spots and the cleaning took them out. The rugs look and feel clean.
Very professional. We really liked the tech we got.
the price was reasonable and the carpets turned out great. The gentleman made sure we were satisfied before he left. WE are not sure about the scotch guard yet because its still too early to tell. But over all we were very pleased!
Pleasant crew and anxious to please. Carpets look great! Your guaranteed service to make sure the customer is satisfied with the results of the service.
friendly service, good cleaning job on the carpet
The technician was on time, professional and friendly! He did a great job! I had cat carpet issues before and they look great now!
Everyone I came into contact with was so friendly and so helpful!
I was really disappointed. I purchased the extra $45 per room because of pet stains. I was warned that the smells might not come out, but assured that the stains would be lifted. The stains returned within 12 hours. My carpet was also soaking for 3-4 days after. For over $300 I expected better. I was going to recommend to my parents for their upcoming home renovation, but would not now after the quality.
Dried quickly, personable and knowledgeable staff (Edwin).
Service was outstanding. The tech who cleaned our VERY dirty carpets was professional & conscientious about our home, furniture and pet. THANK YOU!
Did a heck of a job !!!
Looks great took alote of staines out and great friendly service
Fast, easily available. Helped get the pet urine smell out of the carpet.
Great service and products! Our carpets look brand new again!
My carpet was really stained and Zerorez worked wonders for my carpet
I think you guys are terrific. I have burber carpet, which is a pain in the neck, but it ALWAYS comes out so clean and pretty. I will continue to have my carpets cleaned by you for many years to come.
Excellent customer service, friendly and efficient technician.
Everything,carpet looks like new ! Tech was super !
Kevin was a great worker. The job he did was excellent and from now on you will have my business. I will spread the word about your company. Carpets look almost brand new.
The first time they came to clean no stains were removed. When I rescheduled for a second cleaning I was told I would need to pay more for the chemicals needed to get the stains out. I refused to pay more. I was told it would cost me $2000+ to clean. REALLY?!?! I could buy my house new carpeting for that price. I feel there is false advertising regarding how they clean. They use strictly water and NO harmful chemicals. How is just water suppose to clean?? When I asked for a refund I was refunded the amount paid for the chemicals they used. I am very unhappy with the service and feel I should have received a FULL refund. I will NEVER use this company again!!!!!
Excellent cleaning without harmful residue!
Courteous and professional staff.