Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 9022 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 15, 2016 — Rated 10 out of 10 by S.C. Zerorez Tri-Cities
What do you like about our products and services?

He explained everything , was honest and got the job done professionally and quickly. I will definitely use you again!

Report a concern   October 14, 2016 — Rated 10 out of 10 by Barbara & Douglas Korten Zerorez Tri-Cities
What do you like about our products and services?

Efficiency of the technicion. The carpeting looked almost new when cleaned.
Friendliness of the phone personnel. Needed to be on a cancellation list and they contacted us with a closer time frame.

Report a concern   October 14, 2016 — Rated 8 out of 10 by C.D. Zerorez Tri-Cities
What could we do to improve?

Nothing you are fabulous Iam telling all who will listen that your the best carpet cleaner around

Report a concern   October 14, 2016 — Rated 10 out of 10 by Cortney Bagley Zerorez Tri-Cities
What do you like about our products and services?

I love how clean my carpets looked without leaving a heavy scent of cleaning/ chemicals. The kid that came to clean the carpets was very professional and friendly.

Report a concern   October 14, 2016 — Rated 10 out of 10 by I.C. Zerorez Tri-Cities
What do you like about our products and services?

The service was excellent. My carpets look much better and the technician was professional.

Report a concern   October 14, 2016 — Rated 10 out of 10 by Harold James Zerorez Tri-Cities
What do you like about our products and services?

on time very efficient, did a great job

Report a concern   October 14, 2016 — Rated 3 out of 10 by J.F. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I asked for a guarantee. I was told that the tech would check it out and let me know what you could do. I was skepticalbebecause the carpet was in bad shape. The tech said he thought he could fix it and so i agreed to pay the price. The carpet was awful after your tech cleaned it and the house was full of flies. I explained this to your company and another tech tried it again. I was out of state and he told me it was not much better, but that was as good as he could get it.
again, I was skeptical, but you sounded so sure. The carpet is still bad, ask your tech. I would not have spent the money for this.
First name removed

Report a concern   October 13, 2016 — Rated 10 out of 10 by P.C. Zerorez Tri-Cities
What do you like about our products and services?

Our experience from the very beginning was very enjoyable and stress free. As far as your products and services go you receive and A in our book. Our carpets look simply amazing and Jake your service Texh was awesome. He walked us through the process and gave very helpful information on what would be the best route to go in us getting the most for our dollar. He was pleasant and very knowledgeable about the business and we could tell that this was not his first day or week of being at this job. He enjoys what he's doing and he wants to see people get great service. We felt well taken care of.

Report a concern   October 13, 2016 — Rated 10 out of 10 by J.S. Zerorez Tri-Cities
What do you like about our products and services?

Great job by Jake!

Report a concern   October 13, 2016 — Rated 10 out of 10 by Dacia Thompson Zerorez Tri-Cities
What do you like about our products and services?

We like the clean non-stiff feeling of our carpets after Zerorez has done them. We like how well the stains are taken out and the thought that our carpets are being cleaned the right way. Thank you for your services, we will continue to be repeat customers.

Report a concern   October 13, 2016 — Rated 10 out of 10 by R.V. Zerorez Tri-Cities
What do you like about our products and services?

Great customer service from Jake and thouro carpet cleaning

Report a concern   October 13, 2016 — Rated 10 out of 10 by C.M.G. Zerorez Tri-Cities
What do you like about our products and services?

Great customer service. The technician was great and very knowledgable

Report a concern   October 12, 2016 — Rated 9 out of 10 by J.H. Zerorez Tri-Cities
What do you like about our products and services?

follow up with me about times and dates

Report a concern   October 12, 2016 — Rated 10 out of 10 by T.S. Zerorez Tri-Cities
What do you like about our products and services?

I really enjoy that chemicals aren't used in the cleaning process. My carpets were so clean and looked new after the cleaning. Great job for a great price.

Report a concern   October 12, 2016 — Rated 10 out of 10 by B.D. Zerorez Tri-Cities
What do you like about our products and services?

No chemicals

Report a concern   October 12, 2016 — Rated 10 out of 10 by Diana Anderson Zerorez Tri-Cities
What do you like about our products and services?

No harmful chemicals so it's safe for my little dogs. Cleans well and dries quickly.

Report a concern   October 11, 2016 — Rated 10 out of 10 by K.C. Zerorez Tri-Cities
What do you like about our products and services?

I like the faster drying time and how professional the technician was

Report a concern   October 11, 2016 — Rated 8 out of 10 by T. Zerorez Tri-Cities
What could we do to improve?

Expensive.

Report a concern   October 11, 2016 — Rated 10 out of 10 by J.E. Zerorez Tri-Cities
What do you like about our products and services?

I like that no soap is used.

Report a concern   October 10, 2016 — Rated 10 out of 10 by H.Q. Zerorez Tri-Cities
What do you like about our products and services?

Really please. The technician was very polite and professional,he was very helpful explaining how the zero results work.

Report a concern   October 8, 2016 — Rated 10 out of 10 by Amy Shannon Zerorez Tri-Cities
What do you like about our products and services?

Many pluses: No strong chemical smell after, the employee ("Jake")took time to explain the cleaning process and what he would be doing, he listened to my concerns about too much water left in carpet (my many past experiences with other companies)and demonstrated his competence by spending enough time removing most of it. The dry time was actually on the short end of the estimated dry time, which was what sold me! His hard work, cheerful attitude and effort to do it right showed me he really knew what he was doing--so different than the rush job by the last company's very young & inexperienced employees who clearly didn't want to be doing this kind of work. And he loves his job! Very pleased!

Report a concern   October 8, 2016 — Rated 10 out of 10 by Leslie Richardson Zerorez Tri-Cities
What do you like about our products and services?

My tech Scott did an amazing job my carpet has never looked better! Especially after my puppy..

Report a concern   October 8, 2016 — Rated 10 out of 10 by R.G. Zerorez Tri-Cities
What do you like about our products and services?

I have used Zerorez for several years and feel they do a very good job. Carpets feel and look so clean and dry quickly.

The representatives do an excellent job. Thanks

Report a concern   October 7, 2016 — Rated 10 out of 10 by Nancy Seely Zerorez Tri-Cities
What do you like about our products and services?

Looked beautiful!!
The guy was great. Friendly, courteous and did a great job.

Report a concern   October 7, 2016 — Rated 10 out of 10 by J.C. Zerorez Tri-Cities
What do you like about our products and services?

Though the carpet was a little bit wetter than I would've liked after the service, all the stains from my renters was taken out. The young man who worked on my condo was polite and very charming. He had very good people skills :-) I will definitely use your service again.

Report a concern   October 7, 2016 — Rated 10 out of 10 by T.A.R.S. Zerorez Tri-Cities
What do you like about our products and services?

Crew was very polite, explained everything they were doing.

Report a concern   October 7, 2016 — Rated 10 out of 10 by K.O.N. Zerorez Tri-Cities
What do you like about our products and services?

Scott was the guy who came out he was super nice and did a really good job

Report a concern   October 6, 2016 — Rated 10 out of 10 by C.W. Zerorez Tri-Cities
What do you like about our products and services?

Friendly customer service and chemical free.

Report a concern   October 6, 2016 — Rated 10 out of 10 by M.S. Zerorez Tri-Cities
What do you like about our products and services?

My husband's recliner was VERY dirty and now it looks like a new chair!!!! Amazing how clean it is. Scott worked very hard on it and the result is quite evident. Scott was very courteous and professional as well. Thank you, Scott. The carpets also look great.

Report a concern   October 5, 2016 — Rated 10 out of 10 by D.G. Zerorez Tri-Cities
What do you like about our products and services?

prompt, professional, not high-pressure sales


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