Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8937 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 11, 2016 — Rated 2 out of 10 by C.L. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

When the carpet was dry it was crusty and stains returned. When I vacuumed after with canister vacuum there was still a lot of dust and fibers that came out. I just didn't feel clean. Tech was great worked hard and very friendly. I worked very hard to get house ready and was disappointed. Son is moving back and has allergies but afraid that my efforts were in vain if dust and dander is still in carpet. Again the tech you sent was great and worked very hard.

Report a concern   August 11, 2016 — Rated 10 out of 10 by J.B. Zerorez Tri-Cities
What do you like about our products and services?

The person (Edwin Morales) was very informative and friendly. He cleaned the carpet in a reasonable time. He did a very good job.

Report a concern   August 11, 2016 — Rated 10 out of 10 by Jessica Crudup Zerorez Tri-Cities
What do you like about our products and services?

Friendly and informative !

Report a concern   August 11, 2016 — Rated 10 out of 10 by L.M. Zerorez Tri-Cities
What do you like about our products and services?

Well trained and professional technicians who do a quality. Job, Love there is no residue. Love your special promotional price.

Report a concern   August 10, 2016 — Rated 10 out of 10 by Alan Nordby Zerorez Tri-Cities
What do you like about our products and services?

Friendly, curtious and it did not take long for the carpets to dry and they really look great.

Report a concern   August 10, 2016 — Rated 10 out of 10 by M.M. Zerorez Tri-Cities
What do you like about our products and services?

I was very satisfied with how clean the carpets look.

Report a concern   August 10, 2016 — Rated 1 out of 10 by J. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

It seems as if the floor is even more dirty all over. The spots are gone, but the floor looks more dirty after it has dried. We don't have a lot of traffic in our office, so I am surprised that it is so bad, worse than before, except we don't have the spot stains anymore, most of those came out.

Report a concern   August 10, 2016 — Rated 10 out of 10 by Susan Escujuri Zerorez Tri-Cities
What do you like about our products and services?

The cleaning job was great. Several old stains are now gone. My carpet after had no sticky residue. The guy that did my carpet was very professional and nice. Went over and above with his service.

Report a concern   August 9, 2016 — Rated 10 out of 10 by L.L. Zerorez Tri-Cities
What do you like about our products and services?

The technician was courteous and did a good job explaining the procedure and did a fantastic job

Report a concern   August 9, 2016 — Rated 10 out of 10 by R.L. Zerorez Tri-Cities
What do you like about our products and services?

Fast and effecient

Report a concern   August 9, 2016 — Rated 10 out of 10 by S.T.G. Zerorez Tri-Cities
What do you like about our products and services?

The service was beyond my expectation the service tech Corey was great. He was very knowledgeable and hard working. I have told several friends about Zerorez Carpet Cleaner I'm sure they will be contacting you and asking for Corey to do there carpets.

Report a concern   August 9, 2016 — Rated 10 out of 10 by A.T. Zerorez Tri-Cities
What do you like about our products and services?

Wonderful product and such professional customer service!

Report a concern   August 8, 2016 — Rated 10 out of 10 by Darin Evans Zerorez Tri-Cities
What do you like about our products and services?

Jeremy was great, friendly and tended to buisiness. Jeremy did a thorough job.

Report a concern   August 8, 2016 — Rated 10 out of 10 by Elizabeth Smith Zerorez Tri-Cities
What do you like about our products and services?

Multiple calls to confirm arrival time and professionalism of the people cleaning the carpet.

Report a concern   August 8, 2016 — Rated 9 out of 10 by H.M. Zerorez Tri-Cities
What do you like about our products and services?

Professional friendly service

Report a concern   August 7, 2016 — Rated 10 out of 10 by S.R. Zerorez Tri-Cities
What do you like about our products and services?

Jeremy did an excellent job and was very thorough and personable. I will be recommending zerorez to my family.

Report a concern   August 7, 2016 — Rated 0 out of 10 by M.C. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

The high traffic areas are still dirty and the edges along the vinyl flooring is still dirty. I have done a better job myself with a Rug Doctor.

Report a concern   August 7, 2016 — Rated 10 out of 10 by Joan Terrell Zerorez Tri-Cities
What do you like about our products and services?

Excellent employees

Report a concern   August 6, 2016 — Rated 9 out of 10 by C.P. Zerorez Tri-Cities
What do you like about our products and services?

We liked the product and loved your guy, Kevin Hoff, he was great. Next time I will definitely ask for Kevin. Thanks, Name removed

Report a concern   August 6, 2016 — Rated 5 out of 10 by J.F. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Cleaning the tile broke up our grout in several places. This was not raised as a concern or possibility prior to service.

Report a concern   August 5, 2016 — Rated 9 out of 10 by K.C. Zerorez Tri-Cities
What do you like about our products and services?

No soap use, so there is nothing to attract dirt.

Report a concern   August 5, 2016 — Rated 7 out of 10 by D. Zerorez Tri-Cities
What could we do to improve?

A little cleaner next time but good overall.

Report a concern   August 4, 2016 — Rated 10 out of 10 by B.E. Zerorez Tri-Cities
What do you like about our products and services?

prompt service. friendly service. there was an issue with the time frame on the day of and John was very accomodating.

Report a concern   August 4, 2016 — Rated 10 out of 10 by Terra Delgado Zerorez Tri-Cities
What do you like about our products and services?

Very friendly and helpful when I called I was working with a limited time to get my carpets cleaned the receptionist was very accommodating and helpful! The day of service I was given a call letting me know what time the technician would be arriving he was one time and very friendly! The carpets looked great and are very clean!

Report a concern   August 4, 2016 — Rated 10 out of 10 by D.O. Zerorez Tri-Cities
What do you like about our products and services?

Your Rep Kevin did a great job. Very personable. Arrived on time and wasted no time handling the chore. I am going to recommend Kevin to my friends. Thanks,

Report a concern   August 3, 2016 — Rated 10 out of 10 by M.M. Zerorez Tri-Cities
What do you like about our products and services?

It's quick and efficient.

Report a concern   August 2, 2016 — Rated 10 out of 10 by Terri Anderson Zerorez Tri-Cities
What do you like about our products and services?

Quick, clean, very friendly , I love my carpets now and they feel great in bare feet!!!!!!

Report a concern   August 1, 2016 — Rated 10 out of 10 by K.C. Zerorez Tri-Cities
What do you like about our products and services?

He did a good job. Carpet looks great.

Report a concern   August 1, 2016 — Rated 0 out of 10 by J.P. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

None of the stains were removed.

Report a concern   August 1, 2016 — Rated 10 out of 10 by C.L. Zerorez Tri-Cities
What do you like about our products and services?

Appreciated the professionalism in dealing with your company. The gentleman who cleaned our carpets and a chair did a very good job working on some stubborn stains. We will definitely use your company again. Thank you!


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