- Phone: 509-582-9000
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based on 8938 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
my dog spots have not come back.
Nice young man. Informed and very courteous.
Jake was very friendly and helpful and did a great job. I appreciated his courtesy, and his knowledge of your products in order to get the best result possible. Wish you offered a senior discount. Thanks so much.
I highly recommend Zerorez. Service is great!!!, They were able to get me in on a such a short notice and price was very reasonable. Tech who came out to the house forgot his name did such a great job. I was not able to meet him but he made sure he covered every single corner of the house. Girl in the office who took my call was very nice as well...great people.
Excellent results & customer service was wonderful. The Coordinator, Erin was so nice & helpful and the
Carpet Tech "Kyson" was personable & professional. I have already recommended Zero Rez to 5 different
people. I am a Caregiver so I will be recommending your company to all my associates & clients.
Thank You,
Michele
He explained everything , was honest and got the job done professionally and quickly. I will definitely use you again!
Efficiency of the technicion. The carpeting looked almost new when cleaned.
Friendliness of the phone personnel. Needed to be on a cancellation list and they contacted us with a closer time frame.
Nothing you are fabulous Iam telling all who will listen that your the best carpet cleaner around
I love how clean my carpets looked without leaving a heavy scent of cleaning/ chemicals. The kid that came to clean the carpets was very professional and friendly.
The service was excellent. My carpets look much better and the technician was professional.
on time very efficient, did a great job
I asked for a guarantee. I was told that the tech would check it out and let me know what you could do. I was skepticalbebecause the carpet was in bad shape. The tech said he thought he could fix it and so i agreed to pay the price. The carpet was awful after your tech cleaned it and the house was full of flies. I explained this to your company and another tech tried it again. I was out of state and he told me it was not much better, but that was as good as he could get it.
again, I was skeptical, but you sounded so sure. The carpet is still bad, ask your tech. I would not have spent the money for this.
First name removed
Our experience from the very beginning was very enjoyable and stress free. As far as your products and services go you receive and A in our book. Our carpets look simply amazing and Jake your service Texh was awesome. He walked us through the process and gave very helpful information on what would be the best route to go in us getting the most for our dollar. He was pleasant and very knowledgeable about the business and we could tell that this was not his first day or week of being at this job. He enjoys what he's doing and he wants to see people get great service. We felt well taken care of.
Great job by Jake!
We like the clean non-stiff feeling of our carpets after Zerorez has done them. We like how well the stains are taken out and the thought that our carpets are being cleaned the right way. Thank you for your services, we will continue to be repeat customers.
Great customer service from Jake and thouro carpet cleaning
Great customer service. The technician was great and very knowledgable
follow up with me about times and dates
I really enjoy that chemicals aren't used in the cleaning process. My carpets were so clean and looked new after the cleaning. Great job for a great price.
No chemicals
No harmful chemicals so it's safe for my little dogs. Cleans well and dries quickly.
I like the faster drying time and how professional the technician was
I like that no soap is used.
Really please. The technician was very polite and professional,he was very helpful explaining how the zero results work.
Many pluses: No strong chemical smell after, the employee ("Jake")took time to explain the cleaning process and what he would be doing, he listened to my concerns about too much water left in carpet (my many past experiences with other companies)and demonstrated his competence by spending enough time removing most of it. The dry time was actually on the short end of the estimated dry time, which was what sold me! His hard work, cheerful attitude and effort to do it right showed me he really knew what he was doing--so different than the rush job by the last company's very young & inexperienced employees who clearly didn't want to be doing this kind of work. And he loves his job! Very pleased!
My tech Scott did an amazing job my carpet has never looked better! Especially after my puppy..
I have used Zerorez for several years and feel they do a very good job. Carpets feel and look so clean and dry quickly.
The representatives do an excellent job. Thanks
Looked beautiful!!
The guy was great. Friendly, courteous and did a great job.
I like how informative they are. The gentleman that worked on our carpet made sure to let me know everything he was doing and how it will affect our carpet. The cleaning turned out great and we will definitely use them again, as well as recommend to family and friends! Thank you!