- Phone: 509-582-9000
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based on 9022 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was disappointed, not with the service or person performing the work, but with the results. I was hopeing that the cleaning would significantly lighten the "tracking" in the heavily traveled areas, but it didn't. The carpet is old (16 years), and maybe conventional cleaning services would not have done any better.
If I had to do it over, I would request you to come out beforehand and obtain an honest assessment of what you could be expected to accomplish.
Name removed
The person had great customer service he did a great job.
Very friendly and professional staff. He did a great job.
I felt your employee was very through and took the time to explain to me what he was doing and why he was doing it. He was very pleasant. The finished job was excellent even though the carpet was older.
They're "green" and they actually do a thorough clean of carpet fibers.
No chemicals
Prompt & thorough service
I like it that you don't use soaps and residues that would cause dirt to stick to my carpet. I appreciated it that our service tech used the orange cones to protect the corners of my office and home when he cleaned our floors.
Love the quick dry time
I like that there are no chemicals in the cleaning process. My carpets look great and the price is reasonable.
You were prompt and worked very hard at getting really dirty carpets livable again thank you
You stand behind your work.
Only had carpets cleaned, did a good job
Would recommend this to friends
Very friendly and ensured that I was happy with the results before leaving.
The tech was awesome.... can't remember his name but he is the father of triplets
The carpet comes so clean,It looks like it's brand new. Very polite and courteous employees
It was great and quick, the only issue was the scheduling
I HAVE VIDEO OF MY HUSBAND CLEANING CARPET WITH RENTED MACHINE, AFTER 3 VISITS FROM YOU!!
I WILL BE PUTTING THIS ON SOCIAL MEDIA UNLESS YOU ARE WILLING TO MAKE IT RIGHT!
I HAVE THE VIDEO I CAN FORWARD IF NEEDED, THE CARPETS WERE FILTHYYYY AFTER YOU SUPPOSEDLY CLEANED 3 TIMES!!
No chemicals
Clean carpets and flexible schedule.
I got the appointment time that I wanted. The representative was very polite and very concerned in the guidelines of the guarantee that my carpet had. He was very efficient and was in and out in no time. My carpet looks great. Thank you Zerorez!!
Pat Parker
Very knowledgeable and courteous staff. I appecriated his professionalism while still staying approachable.
No chemicals
I like how informative they are. The gentleman that worked on our carpet made sure to let me know everything he was doing and how it will affect our carpet. The cleaning turned out great and we will definitely use them again, as well as recommend to family and friends! Thank you!
my dog spots have not come back.
Nice young man. Informed and very courteous.
Jake was very friendly and helpful and did a great job. I appreciated his courtesy, and his knowledge of your products in order to get the best result possible. Wish you offered a senior discount. Thanks so much.
I highly recommend Zerorez. Service is great!!!, They were able to get me in on a such a short notice and price was very reasonable. Tech who came out to the house forgot his name did such a great job. I was not able to meet him but he made sure he covered every single corner of the house. Girl in the office who took my call was very nice as well...great people.
Excellent results & customer service was wonderful. The Coordinator, Erin was so nice & helpful and the
Carpet Tech "Kyson" was personable & professional. I have already recommended Zero Rez to 5 different
people. I am a Caregiver so I will be recommending your company to all my associates & clients.
Thank You,
Michele

The friendly service was fantastic. CARPETS looked and smelled great!