Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 9022 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 21, 2016 — Rated 9 out of 10 by K.W. Zerorez Tri-Cities
What do you like about our products and services?

The friendly service was fantastic. CARPETS looked and smelled great!

Report a concern   October 21, 2016 — Rated 5 out of 10 by J.S. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I was disappointed, not with the service or person performing the work, but with the results. I was hopeing that the cleaning would significantly lighten the "tracking" in the heavily traveled areas, but it didn't. The carpet is old (16 years), and maybe conventional cleaning services would not have done any better.

If I had to do it over, I would request you to come out beforehand and obtain an honest assessment of what you could be expected to accomplish.

Name removed

Report a concern   October 21, 2016 — Rated 10 out of 10 by K.G. Zerorez Tri-Cities
What do you like about our products and services?

The person had great customer service he did a great job.

Report a concern   October 21, 2016 — Rated 10 out of 10 by A.H. Zerorez Tri-Cities
What do you like about our products and services?

Very friendly and professional staff. He did a great job.

Report a concern   October 21, 2016 — Rated 10 out of 10 by T.H. Zerorez Tri-Cities
What do you like about our products and services?

I felt your employee was very through and took the time to explain to me what he was doing and why he was doing it. He was very pleasant. The finished job was excellent even though the carpet was older.

Report a concern   October 21, 2016 — Rated 9 out of 10 by B.D. Zerorez Tri-Cities
What do you like about our products and services?

They're "green" and they actually do a thorough clean of carpet fibers.

Report a concern   October 20, 2016 — Rated 10 out of 10 by T.G. Zerorez Tri-Cities
What do you like about our products and services?

No chemicals

Report a concern   October 20, 2016 — Rated 10 out of 10 by R.M. Zerorez Tri-Cities
What do you like about our products and services?

Prompt & thorough service

Report a concern   October 19, 2016 — Rated 10 out of 10 by B. Zerorez Tri-Cities
What do you like about our products and services?

I like it that you don't use soaps and residues that would cause dirt to stick to my carpet. I appreciated it that our service tech used the orange cones to protect the corners of my office and home when he cleaned our floors.

Report a concern   October 19, 2016 — Rated 10 out of 10 by Nichole Banegas Zerorez Tri-Cities
What do you like about our products and services?

Love the quick dry time

Report a concern   October 18, 2016 — Rated 10 out of 10 by D.S. Zerorez Tri-Cities
What do you like about our products and services?

I like that there are no chemicals in the cleaning process. My carpets look great and the price is reasonable.

Report a concern   October 18, 2016 — Rated 10 out of 10 by J.W. Zerorez Tri-Cities
What do you like about our products and services?

You were prompt and worked very hard at getting really dirty carpets livable again thank you

Report a concern   October 18, 2016 — Rated 10 out of 10 by B.C.F. Zerorez Tri-Cities
What do you like about our products and services?

You stand behind your work.

Report a concern   October 18, 2016 — Rated 10 out of 10 by B.C. Zerorez Tri-Cities
What do you like about our products and services?

Only had carpets cleaned, did a good job
Would recommend this to friends

Report a concern   October 18, 2016 — Rated 10 out of 10 by N.H. Zerorez Tri-Cities
What do you like about our products and services?

Very friendly and ensured that I was happy with the results before leaving.

Report a concern   October 17, 2016 — Rated 10 out of 10 by C.B. Zerorez Tri-Cities
What do you like about our products and services?

The tech was awesome.... can't remember his name but he is the father of triplets

Report a concern   October 17, 2016 — Rated 10 out of 10 by J.H. Zerorez Tri-Cities
What do you like about our products and services?

The carpet comes so clean,It looks like it's brand new. Very polite and courteous employees

Report a concern   October 17, 2016 — Rated 10 out of 10 by K.D. Zerorez Tri-Cities
What do you like about our products and services?

It was great and quick, the only issue was the scheduling

Report a concern   October 17, 2016 — Rated 0 out of 10 by G.W. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I HAVE VIDEO OF MY HUSBAND CLEANING CARPET WITH RENTED MACHINE, AFTER 3 VISITS FROM YOU!!
I WILL BE PUTTING THIS ON SOCIAL MEDIA UNLESS YOU ARE WILLING TO MAKE IT RIGHT!
I HAVE THE VIDEO I CAN FORWARD IF NEEDED, THE CARPETS WERE FILTHYYYY AFTER YOU SUPPOSEDLY CLEANED 3 TIMES!!

Report a concern   October 16, 2016 — Rated 9 out of 10 by L.S. Zerorez Tri-Cities
What do you like about our products and services?

No chemicals

Report a concern   October 16, 2016 — Rated 9 out of 10 by S.C. Zerorez Tri-Cities
What do you like about our products and services?

Clean carpets and flexible schedule.

Report a concern   October 16, 2016 — Rated 10 out of 10 by Pat Parker Zerorez Tri-Cities
What do you like about our products and services?

I got the appointment time that I wanted. The representative was very polite and very concerned in the guidelines of the guarantee that my carpet had. He was very efficient and was in and out in no time. My carpet looks great. Thank you Zerorez!!

Pat Parker

Report a concern   October 16, 2016 — Rated 10 out of 10 by J.P. Zerorez Tri-Cities
What do you like about our products and services?

Very knowledgeable and courteous staff. I appecriated his professionalism while still staying approachable.

Report a concern   October 16, 2016 — Rated 10 out of 10 by R.O. Zerorez Tri-Cities
What do you like about our products and services?

No chemicals

Report a concern   October 16, 2016 — Rated 10 out of 10 by K.L. Zerorez Tri-Cities
What do you like about our products and services?

I like how informative they are. The gentleman that worked on our carpet made sure to let me know everything he was doing and how it will affect our carpet. The cleaning turned out great and we will definitely use them again, as well as recommend to family and friends! Thank you!

Report a concern   October 15, 2016 — Rated 10 out of 10 by Willie Vance Zerorez Tri-Cities
What do you like about our products and services?

my dog spots have not come back.

Report a concern   October 15, 2016 — Rated 10 out of 10 by D.W. Zerorez Tri-Cities
What do you like about our products and services?

Nice young man. Informed and very courteous.

Report a concern   October 15, 2016 — Rated 10 out of 10 by B.A. Zerorez Tri-Cities
What do you like about our products and services?

Jake was very friendly and helpful and did a great job. I appreciated his courtesy, and his knowledge of your products in order to get the best result possible. Wish you offered a senior discount. Thanks so much.

Report a concern   October 15, 2016 — Rated 10 out of 10 by Laddi Singh Zerorez Tri-Cities
What do you like about our products and services?

I highly recommend Zerorez. Service is great!!!, They were able to get me in on a such a short notice and price was very reasonable. Tech who came out to the house forgot his name did such a great job. I was not able to meet him but he made sure he covered every single corner of the house. Girl in the office who took my call was very nice as well...great people.

Report a concern   October 15, 2016 — Rated 10 out of 10 by Michele Lomeli Zerorez Tri-Cities
What do you like about our products and services?

Excellent results & customer service was wonderful. The Coordinator, Erin was so nice & helpful and the
Carpet Tech "Kyson" was personable & professional. I have already recommended Zero Rez to 5 different
people. I am a Caregiver so I will be recommending your company to all my associates & clients.

Thank You,

Michele


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