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based on 8938 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
There are no harsh chemicals
Smells fresh
Scott was great
Technician was very professional and friendly
Each and every employee I spoke with, from office staff to the cleaning professionals were helpful and friendly. You gave me a 4-hour window for my cleaning and were there just about exactly the time of the start of that window. Scott was helpful answering my questions and swift and efficient in completing the job. Job well done!
PS, thank you for supporting our Tri-Cities Cancer Center too!!!
Quick, on time service. Polite knowledgeable technician.
I had a few stains that should have come up but he didn't get them up.
I guess my carpets had some spots that needed more attention I'm a renter and just moved in so I thought it would be a one and done sort of thing but I had zero rez come back redo a whole room and some spots in the living room and I guess I still feel like a better job could of been done. There are still some spots that need to be gone over and I think I'm going to buy my own carpet cleaner now so I can just do it myself to make sure it's done right and I can give the spots that need more attention will get done and the whole carpet will be clean not just most of it... don't get me wrong it's great that he came out again and the bedroom looks so much better but there's still spots that need to be gone over and I just figure when you pay someone to do a job it should be done right... maybe my carpet is different I'm not sure I don't think so and I've never paid for carpet cleaning before I just expected it to be clean and not have to go over it again to get stuff that was easily missed
Love the citrus pre-treatment and how clean and soft the carpet was after. It was my first time using Zerorez and I would definitely use them again.
When I called to make the appointment to have our carpet cleaned, I was not told that the established time was an estimate and that it could be a 4 hr. window depending on how much time was required for jobs scheduled before mine. That information was given to me when I was called to confirm the appointment. I think a 4 hr. window is asking too much of the customer. It turned out that I didn't have to wait that long.
The carpet cleaning went well and the technician (Jeremy) was friendly and cordial.
less time to get back to using rooms. cleaning results super.
Performed as expected. Timely arrival and accurate estimate on how long service would take. Didn't like last minute recommendations for additional services. I asked for a quote when I booked service and I didn't expect to make additional cost decisions like stain protectant on day of service.
Good job
It removed odor and stains from pets.
Great service, efficient and knowledgeable personnel.
Courteous staff and the fact there were no chemicals used.
The carpet looks great
I was particularly impressed at how clean my stairs became.
The staff are friendly and curtious and the cleaning lasts longer than any other service I've used.
I liked having a choice to have no smelly perfume!
Everyone that walked into our house the next day couldn't get over how good it smelled in our home and how clean the carpets looked
No chemical smell
Technicians are friendly, respectful and efficient. Everytime my carpets are cleaned, I am amazed at how well they look. White carpet, stains I thought wouldn't come out, do.Have had other cleaners prior to Zerorez, wasn't satisfied. Great work
I appreciated how quickly they came when I had a huge spot of maple syrup on my carpet. When he was done it was the best my carpet has looked in 7 years plus the old stains were out!!
Prompt, professional and beautiful carpets when they were finished!
Carpets look great. Arrive on time. Folks are professional.
No chemicals! No residue! Fast drying! Very polite and professional tech
Your service person was helpful and informative. I am sorry I can not remember his name.
Your office staff kept me informed of arrival time, I really lke that.
Environmental friendly. Professional staff attentive to the needs of the customer, namely ME! I learned about carpet "waving" and was reassured that it would fix itself and it did!