- Phone: 509-582-9000
- Visit Website
based on 8937 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Update training to insure your employees follow basis rules about how to use their equipment and spending so much time cleaning a carpet. I used to use a "white towel" test over random areas when the cleaning was complete. I would rub a white towel over an area and see if it came up clean and if it didn't, I went back over the carpet again. It usually worked for me.
Thanks again for coming back and cleaning my carpet. It turned out pretty good.
Be more clearer of your charges up front
My carpets are clean and it everything was done so quickly with the utmost attention to detail
Carpet took two days to dry and two brown spots developed. You have treated spots with "full arsenal" of spot removers but they still bloomed back when fully dry.
Willingness to please
He was pretty friendly.
Our carpets looked great after cleaning. The service was excellent.
The no residue
One particular smell is still in the carpet which I know is not their fault but was hoping it would have gotten picked up better and removed better.
I thought my carpets would look cleaner
Techs have been professional, hard working and listen well to concerns with potential solutions.
they provide very good service, and prompt and friendly
Give more options for room selections.
He was very knowledgeable and very helpful
The carpet was, way to wet upon completion. It was wet 24 hours later. I have rinkles in the master bedroom, where the carpet was stretched.
Very Efficient, friendly and very knowledgeable
The equipment really gets the carpet clean.
Deep clean carpets with the powerful lifter machine
Organic products & great results!
Fast friendly affordable service & a Green company
Pet stain removal process and results were wonderful!
I have used the service several times in the past and have always received good service. The serviceman that cleaned my floors this time was very friendly and glad to touch up a few areas that I hadn't mentioned in my initial request.
I'm curious, however, as to why we are charged a water disposal fee. This is something new to me.
Kyson was very thorough and friendly. He explained the process and was good about walking me through the steps. The results were phenomenal! My Grandpa's carpets are 17 years old and after Zerorez did their thing they look brand new.
cleans good & no odor & the guy was very friendly
The service from the young man was excellent!! Very professional and great manners
The two people came to my house were excellent.
There is a lot to like....very clean carpet, friendly and knowledgeable technician, 30 guarantee, happily and quickly did a retouch. Very happy with results.
This is the first time I have used your service. So far I am pleased with the way my carpets look and have no complaints.
Environmental friendly. Professional staff attentive to the needs of the customer, namely ME! I learned about carpet "waving" and was reassured that it would fix itself and it did!
Clean, efficient, great customer service