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based on 8937 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
How well it got the stains out of my carpet and off my couch.
Great customer service, good job cleaning our carpets too!
The service was fast and my carpet looks great. The representative, Edwin I believe was very friendly and considerate.
I was a little disappointed that the carpet didn't smell fresher when it was finished. I thought you used a deodorizer and I specifically asked the technician if he could add something. I paid extra for a pet treatment, but I really didn't notice any difference.
My carpets look wonderful. The representative who cleaned the carpets was very professional and knowledgeable and explained the processes! Thank you!
quick and did a good job
Jeremy was very professional and friendly and took care while in our home.
Your service tech (Scott) was very professional, knowledgeable and did a thorough job. My 20 year old carpet looks new.
Very good and competent service men
How friendly Jay and Tayson were not only to me but my children as well
The tech was right on time and finished within 2 hours. So far the carpets look good wit no spots popping up.
The guy who came out to the house, Jeremy. Very polite, professional and did a great job!
The people doing the work was awesome Thank you for your work.
Very accommodating...on time,....pleasant staff....carpet looked good!
I did this once already, but here you go again ...... "willingness to please".
Clean without residue
My stairs were wet for 3 days as were
parts of my hall.
the staff is very knowledge and helpful
Friendly, reliable, quick, professional and excellent service!
I have a question - do you do any kind of charity work or give discounts to churches? Our church on Olympia (Kennewick Christian) needs its rugs cleaned and of course we are on a very tight budget. Do you offer specials for churches?
Customer service
So far the customer services
Very thorough and informative..a pleasure for us
Quite a few stains reappeared the next day after the carpet dried.
1. The calls to confirm the appt was made, then confirm the time frame, then to specify the time they would come
2. The clear contract language and told me exactly how to best prepare; what the cleaner would do and what I could do
3. Scott, the cleaner, was very bright, engaging and clear in his communication. He did an OUTSTANDING job cleaning -- he got out stains that had been there over two years. When they were fresh, I had Stanley Steamer come and their people just said forget it, those are permanent. And Scott looked at it and said no problem.
4. Scott took a lot of time to talk with my husband about how the system works, how to better care for the carpet.
I have already been on Facebook recommending Zerorez!!
They work! Staff is friendly and efficient.
Appointment was made and updated with times. Service Tech was very professional and efficient .
Everything.
The representative did a great job, but the product didn't perform as well as expected. We also had a spot with what looked like a rust stain. We were asked if we wanted to treat it, but weren't told it would be an additional cost until after it was done. Treatment didn't remove stain - just lightened it. It is still visible.
Customer service was top notch, though.
I liked the fact of using less chemicals & soap.