- Phone: 509-582-9000
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based on 9022 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
On time,polite and professional,answered all our questions.
Safe & guaranteed.
Great customer service. On time and prepared for the job. Environmentally friendly. And It works!
Juan walked me step by step on how things would take place & knew what he was talking about. He was very clean, nice & friendly.
He did notice that my carpet in the hall way needed to be stretched and made that recommendation to me.
I will be sure to ask for Juan the next time I need my carpets cleaned.
Thank you,
Name removed
Great service and carpet looks great!
I just feel like there are some spots and areas under the desks that didn't really come clean with the system you use. It would be nice to have someone out to look at the result and provide your feedback on the results. If this question was about the technician and his service I would have given this a 10. He was outstanding.
No odor of chemicals, dries in a short time, the serviceman Juan was wonderful at explaining everything.
I bought the $99 3 room special for my 85yr old mother.The bill ended up being $361 due to the upsale by the worker,unethical!
All employees need to be on the same page about the use of the $25.00 off coupon that says, "On any service'. The lady I spoke to when scheduling said she wasn't sure if I could use it because this time I was only cleaning two rooms (which the minimum now is $102.00 although the special right now is 3 rooms for $99.00) and that would make it less than the minimum. She would check and I would have to ask again when they called to confirm. I was told that I could use the coupon at the time of confirmation, however when the tech took the coupon and had difficulty applying it. the lady (in accounting?) on the other end sounded like it was a major problem and really shouldn't be taken because it was now less than the minimum. If it says, '$25.00 off on ANY service' then that's what it should be.
On time and high quality service.
perhaps offer first-time user discount? provide 'booties' to homeowner.
They were able to remove pet stains that had been in the carpet for several years that I couldn't get out no matter how hard I tried. They were also very quick and efficient.
Scott was so professional and polite! Half the company sent him to my home! Congratulations you guys have am awesome business! Looking forward to seeing you again!
Seemed to clean better than other competitors. Was much quicker than others I've used and I liked that I got to pick the day I wanted and they were able to comply. I didn't have to wait weeks out for an appointment.
Easy to schedule, very friendly office staff and technician, good results with carpet.
You provide multiple services and are professional.
The technician was very professional and courteous. He did an excellent job even during bad weather.
I like that they shampooed the carpets first, then extracted (rather than just extraction).
I feel like the total expense was high for what I had done and stain was not completely removed from my rug.
Friendly staff and good service
You do a great job, you worked with me when I needed to change my reservation. My carpets are cleaner than when I've used other people.
please keep Jeremy Morales he is an asset to your company, he is a very nice young gentleman.
Scheduling. I had window of 2-6 and tech came at 5. He was awesome! very informative and kind in answering all my questions. . He was very respectful and polite too! . calls fro office to keep me updated were nice but was inconvenient to have such late arrival.
I thought the carpet cleaning was really good, there was still a slight smell afterwards. Maybe suggest a special pet treatment. I was not there, and I don't think that was an option. I thought about it after.
There were several stains left in the carpet.
Scott did a great job on my chairs and carpet. I did ask him to check on what I could do to get the lines out of my velvet sofa from the head of the machine. He said he had texted his manager twice with no response. I'm still waiting for an answer.
the management conversation is very bad .they need to explain how charges now customers .
My carpets look beautiful. Thank you!
Everything!
The four hour window is too long and inconvenient. A 2 or even 3 hour window is more reasonable.
The tech who came this time (Noah) was able to lift two spots that the tech last time wasn't able to get. Also, last time our carpets took 2 days to dry. This time it was about 4 to 5 hours. These two factors make me hesitant to recommend zerorez as it is depending upon which tech is actually doing the cleaning.