What our clients think of us!

I think the service techs to a great job and they are very courteous.

Got the majority of stains up in my carpet. The gentleman was very kind and arrived in a timely manner. Good service.

The service was awesome! Friendly staff, and thw work was done in a timely manner.

We have not received our rug back to see the results however so far customer service has been outstanding.

I thought the carpet cleaning went pretty well but I was completely unhappy with the upholstery cleaning. Did not get a good result and the technicians only had excuses why they weren't as clean as I wanted. They were messy and sprayed cleaning solution on my wood furniture and wood floors. After they left I noticed two large wet spots on the white area rug under the chairs that picked up dirt from their shoes. Just glad I noticed before I let the wet rug sit on my wood floor. I touched up the chairs myself and spot cleaned the rug. definitely would not recommend upholstery cleaning. It was above their expertise and I paid way too much for such shoddy work.

Great customer service, knowledgeable, and very friendly!! On time and did a wonderful job with our carpet and couch.

Great job on a difficult job

Did a good job efficiently.

Limited moisture, quick drying, very clean

You did a good job.

Great service. Carpets turned out very clean using no soap.

I was asked if I had any stains. None that I knew of, but I did show the tech an area that was really dirty. After the carpets were cleaned there were noticeable stains and that area didn't look much better. I would have thought it would be the tech's job to notice spots not coming out while cleaning. I don't think he did anything special on that area I pointed out. It would be nice if they would do a once over to see if carpets were good. I was trusting the experts! Homeowners don't always know what appears to be a dirty spot is what you would call a stain.

The young man that did my service was amazing. Very friendly and efficientnt

It was great service and on time. Very nice and respectful person who came to the house

Friendly curtious service. Good cleaning job.

The work performed was unsatisfactory and the carpets upstairs still had stains and there was a white film around the couch after cleaning was completed.

Employees that care about the job they do. A company that cares about customer satisfaction.

carpet was pretty dirty. looks much better.

Prompt and courteous service. Zerorez called us a couple of times to inform us when we could expect the tech. I really appreciate the communications from the company.

Did a nice job and we were very impressed with the carpet cleaning tech. He was nice and very professional

Quality of product, Customer Service of both scheduling and competence of technician.

The carpet was still stained after the job was "completed" and I had asked the technician to redo the cleaning where the stains remained. Hopefully when they come back on Friday to redo the cleaning they do a better job and get the stains out. Then I would be willing to recommend them.

It took three days for my carpets to completely dry and that was with the heat turned up & fans going.

I really like how it got the deep stains out and left house smelling refreshing

You were able to help me in a very difficult situation and I greatly appreciated your coming to my rescue
in a hurry. As usual, your services were more than prompt,courteous and beyond reproach. I always know that I can count on Zerorez to do a great job of cleaning carpets,mattress', sectionals and sanitize whatever needs it,as well as stain guard everything. I wouldn't reccomend anyone else to anyone and I haven't for five years. I especially appreciate the man that noticed a blue stain and was able to get it out. He really worked hard!

Friendly professional service; efficient and quick; helpful with getting a few things moved.
Carpet looks and feels great !

it works

Thank you for coming back and cleaning our carpets. They look like how I remember them looking from the very first time you cleaned them.

Please do not worry about replacing the picture frame that was broken, I will get it fixed.

Thanks,
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I really liked how quickly the carpets cleaned up. My daughter in law is having her carpets cleaned next weekend. So I already sent you a referral.

Great staff (Erin) and technicians; they are really focused on customer service. However, the Zerorez process just does not clean my carpet. It's an old berber carpet -- I've discussed that with the technicians who've come and I've been led to believe that it could be cleaned. The first time (and I paid extra for the protectent, spots popped up within a week.
So I thought that a second cleaning would be the ticket. It was worse; I had spots by the next day. Erin was very accommodating; she worked me in for a followup a week later. The technician still wasn't able to get the spots out.

I've concluded that your process just isn't going to work, which is unfortunate because the Zerorez team gives great customer service.

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