Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 9022 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 13, 2017 — Rated 10 out of 10 by K.S. Zerorez Tri-Cities
What do you like about our products and services?

I like that there is no residue left behind after carpets are cleaned. And carpets dry quickly.

Report a concern   February 13, 2017 — Rated 10 out of 10 by L.M. Zerorez Tri-Cities
What do you like about our products and services?

I like that the carpets dry so quickly afterwards and the products leave a nice smell. The technicians are always very friendly and professional.

Report a concern   February 13, 2017 — Rated 10 out of 10 by T.W. Zerorez Tri-Cities
What do you like about our products and services?

Zerorez cleaned my new home to perfection with no harmful chemicals and found the workers to be very courteous and went to their task of cleaning without delays. I will also use them again in my home I am planning to sell in Oregon.

Report a concern   February 13, 2017 — Rated 8 out of 10 by L.C. Zerorez Tri-Cities
What could we do to improve?

My total came to 274 and I gave the guy 280 and he didn't even bother to give me or ask if I wanted my change

Report a concern   February 12, 2017 — Rated 10 out of 10 by Tara Powers Zerorez Tri-Cities
What do you like about our products and services?

They thoroughly cleaned our couches. And Josiah was very knowledgeable. We like also that they are better for the environment. Excellent prompt service and great price!!

Report a concern   February 11, 2017 — Rated 10 out of 10 by P.T. Zerorez Tri-Cities
What do you like about our products and services?

No smell, prompt service.

Report a concern   February 11, 2017 — Rated 10 out of 10 by Melinda Sifuentez Zerorez Tri-Cities
What do you like about our products and services?

Zerorez was highly recommended for pet odor removal. So I called to schedule a cleaning. The tech gave me an estimate before providing the service. The cost was worth it as he was able to get the smell out. I was very happy with the service that I used them again to clean my couch and loveseat (at a very reasonable price). There was some residue upon drying, but they came back out the next day and removed it. I am very happy with how they turned out along with the customer service from the scheduler to the techs to the management. I will definitely recommend Zerorez and will use their services again!

Report a concern   February 10, 2017 — Rated 0 out of 10 by V.N. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Way over priced

Report a concern   February 8, 2017 — Rated 8 out of 10 by L.A. Zerorez Tri-Cities
What could we do to improve?

Communication when quoting charges

Report a concern   February 8, 2017 — Rated 10 out of 10 by R.T. Zerorez Tri-Cities
What do you like about our products and services?

Easiest process for requesting a service I ever experienced! PLUS, nice, friendly technicians!

Report a concern   February 8, 2017 — Rated 10 out of 10 by Marie Bradley Zerorez Tri-Cities
What do you like about our products and services?

They were prompt and did a great job on my carpet cleaning. I would use their service again. Thank you Zerorez!

Report a concern   February 7, 2017 — Rated 10 out of 10 by L.M. Zerorez Tri-Cities
What do you like about our products and services?

Using technology that doesn't use chemicals.

Report a concern   February 7, 2017 — Rated 7 out of 10 by T.M. Zerorez Tri-Cities
What could we do to improve?

They did not wear protective covers on their shoes and they left muddy footprints throughout the house on our tile floors and did not do any cleanup. The air ducts/vents were cleaned and we are happy with that however there were several areas on our carpets that did not get cleaned.

Report a concern   February 6, 2017 — Rated 10 out of 10 by C.C. Zerorez Tri-Cities
What do you like about our products and services?

Quick and easy professional service

Report a concern   February 5, 2017 — Rated 10 out of 10 by J.F. Zerorez Tri-Cities
What do you like about our products and services?

Very professional and efficient! Carpets look great!

Report a concern   February 4, 2017 — Rated 10 out of 10 by A.C. Zerorez Tri-Cities
What do you like about our products and services?

Friendly service and love the 3 step process (we have dogs)

Report a concern   February 4, 2017 — Rated 10 out of 10 by K.W. Zerorez Tri-Cities
What do you like about our products and services?

Quicker dry time. Not stinky chemical carpet cleaning smell. Friendly staff.

Report a concern   February 3, 2017 — Rated 10 out of 10 by S.S. Zerorez Tri-Cities
What do you like about our products and services?

The way the carpet feels after it is cleaned.

Report a concern   February 2, 2017 — Rated 6 out of 10 by C.K. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Using an extension cord from a utility or bathroom would be a good idea for preliminary spot spraying. Or investing in a machine that doesn't use electricity. Only half of my three rooms was sprayed and I had to call an electrician to help me get electricity back. Maybe future cleanings will be better.

Report a concern   February 2, 2017 — Rated 10 out of 10 by J.B. Zerorez Tri-Cities
What do you like about our products and services?

Very Prompt and a job well done.

Report a concern   February 2, 2017 — Rated 9 out of 10 by J.E. Zerorez Tri-Cities
What do you like about our products and services?

Availability of services.

Report a concern   February 2, 2017 — Rated 10 out of 10 by Donna Schmelzer Zerorez Tri-Cities
What do you like about our products and services?

Another thorough rug cleaning. Knowledgeable and proficient technician.

Report a concern   February 1, 2017 — Rated 10 out of 10 by S.W. Zerorez Tri-Cities
What do you like about our products and services?

On time, professional, good price, clean carpet .

Report a concern   February 1, 2017 — Rated 10 out of 10 by M.N. Zerorez Tri-Cities
What do you like about our products and services?

Professionalism

Report a concern   February 1, 2017 — Rated 5 out of 10 by D.S. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

The technician seemed totally unorganized. I had him apply chemicals to the animal spots in one room. He seemed to have missed other spots in that room. In the main living area, I pointed out spots to be pre-treated, I can still see all but one of the spots I pointed out. I have no idea how much we were charged as the online invoice doesn't show anything when I download it. We have used your service in the past and were very pleased, this time not so much. He said he was having a problem with one of his hoses but if tat were the case, I would think he would have rescheduled the appointment. Again, I'm very disappointed at this time. We live on our social security and cannot afford to have the carpets cleaned again. Sorry, I usually am not one to complain but I felt as though I had to this time. Sincerely, Mrs. Last name removed

Report a concern   January 31, 2017 — Rated 10 out of 10 by K.S. Zerorez Tri-Cities
What do you like about our products and services?

it like & smells clean without the soap film

Report a concern   January 30, 2017 — Rated 10 out of 10 by B.T. Zerorez Tri-Cities
What do you like about our products and services?

Fast and a job well-done.

Report a concern   January 30, 2017 — Rated 10 out of 10 by R.B. Zerorez Tri-Cities
What do you like about our products and services?

Loved everything about Zero Rez! The staff was great. The tech was friendly and did a super job. I would recommend them to anyone.
Thanks again!

Report a concern   January 30, 2017 — Rated 10 out of 10 by L.H. Zerorez Tri-Cities
What do you like about our products and services?

Gets the job done right!

Report a concern   January 29, 2017 — Rated 10 out of 10 by S.T. Zerorez Tri-Cities
What do you like about our products and services?

Juan was an exceptional young man-he represents Zerorez the way all businesses should be treated. He did an exceptional job - all of your people should be as a quality as this young man. Please, just only send Juan to this address. Thank you.


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