- Phone: 509-582-9000
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based on 8938 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Prompt and thorough service.
I had cleaner for a return visit as many spots did not come out the first time. I also never recieved a receipt for the first visit. A technician returned to work on the spots and I agreed to an additional charge of $30 I was not told about an additional $14 charge on top of that. When I phoned to ask about this charge I was told a manager would call me back but never did.
The spots were lightened but not removed.
The tech stated the carpets would be wet for about 4-6 hours but they took overnight to fully dry.
Thank you for the receipt.
It's always a treat to get your carpet cleaned; but this was the first time I ever had my duct work done. My home looks and feels so clean...Nice! Your special duct work offer sealed the deal for me. Thank you to the office staff and dispatcher for being so friendly and providing excellent customer service.
A special SHOUT OUT goes to technician JOSE for a job well done!! In my opinion, Jose is a prime example of what all service technicians should be.... Not only was he on-time, professional, and knowledgeable; he was kind, respectful, funny, and answered all my questions. Jose worked hard and my carpets look brand new again!
I believe you have yourself an outstanding employee whom will go far in all he does in life... Lol, I don't even know Jose; he just seems like such good person...good man...good soul...
I rate your technician and overall service provided by Zerorez a 10 out of 10. :) Until next time...
Cheers,
Kim Last name removed
Michael was extremely nice and a focused hard worker! He did a fine job of cleaning our air vents and carpets. It was a very positive experience!
I just had the service done and the carpets seem to be soft and clean
Quickness and less water. Dries sooner.
Fast efficient,Great results friendly, good value.
Technician Josiah Cazier was very hard-working and the results were above my expectations. He brought new life to 20 year-old carpets and restored the look of our tile floors. Great job!
Nothing at this time
That there is no chemicals and it still smells fresh.
Carpets never looked so good
Timely and efficient with good results, namely clean carpets.
Scott was Awesome, Very Professional, he explained the difference between your water compared to your competition and answered every question I had.
Very happy with results!!!
fast/friendly service
The fact that your company does not use harsh chemicals, and the gentlemen who worked on our house, were very friendly and professional.
Your guys are always so polite, and are good at what they do.
Courteous staff and knowledgeable about our cleaning needs.
Juan the technician was very knowledgeable about the products and services you provide.
When you clean the furnace you would think he would does the entrance that faces the furnace he would wipe off all of the vents that you cleaned cleaning need to Cleaned out of the actual event just very sloppy and fast
Very professional and courteous
Notifies when arriving, professional.
Excellent and friendly customer service
This last visit my floors and couch looked great! Thanks Scott.
Friendly and professional staff. Matt was personable and explained the expectations clearly.
Your technicians do a very good job!
My high traffic areas still don't look very clean , Not sure what else could be done. Carpet is only a yr old.
The power of the cleaning water that was used
Service provider was well informed and displayed solid skills. He kept me in the loop on what he was doing and why. Of the several service providers I have used Zerorez clearly delivered the most satisfactory result while overcoming a couple of cleaning challenges.