Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 9022 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 18, 2017 — Rated 10 out of 10 by Monique Trott Zerorez Tri-Cities
What do you like about our products and services?

The service tech (Josiah) did a great job. He was very professional, respectful and the carpet in my house looks like new!

Report a concern   April 18, 2017 — Rated 10 out of 10 by W.R. Zerorez Tri-Cities
What do you like about our products and services?

The representative was very friendly and respectful. I would highly recommend them t any one of my friends.

Report a concern   April 18, 2017 — Rated 10 out of 10 by C.G. Zerorez Tri-Cities
What do you like about our products and services?

I really liked all organic products were used. I had a few questions about the cleaning procedure and Michael explained everything. He was very protective of my home and worked very hard. Michael was very excited about how nice my carpets came out after cleaning, this showed me he takes great pride in his work. Thank you Michael and Zerores!

Report a concern   April 17, 2017 — Rated 10 out of 10 by C.M. Zerorez Tri-Cities
What do you like about our products and services?

The techs are friendly, professional, andprompt

Report a concern   April 17, 2017 — Rated 10 out of 10 by L.M. Zerorez Tri-Cities
What do you like about our products and services?

the tech was very friendly and efficient.

Report a concern   April 17, 2017 — Rated 5 out of 10 by P.B. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

When I called to make my appointment I asked for the first appointment of the day and was told they would be there between 8 - 12. When I got the reminder call the day before I was told they would arrive between 10 - 2. The tech finally arrived just before 11. I had plans with my kids which I had to miss. Not a happy customer because of this.

Report a concern   April 17, 2017 — Rated 9 out of 10 by B.G. Zerorez Tri-Cities
What do you like about our products and services?

Was great! The rep was very friendly and fast!

Report a concern   April 16, 2017 — Rated 9 out of 10 by Jane Payne Zerorez Tri-Cities
What do you like about our products and services?

My carpets are truly clean with zerorez and the technician, Michael, was polite and very hard working.

Report a concern   April 16, 2017 — Rated 10 out of 10 by S.M. Zerorez Tri-Cities
What do you like about our products and services?

The constant follow up and keeping me informed of my appointment. The tech was prompt, efficient, very polite and knowledgeable

Report a concern   April 16, 2017 — Rated 10 out of 10 by V.R. Zerorez Tri-Cities
What do you like about our products and services?

Carpets looked and smelled great

Report a concern   April 16, 2017 — Rated 10 out of 10 by K.N. Zerorez Tri-Cities
What do you like about our products and services?

I like the fact that you don't use harsh chemicals, or shampoos. The drying time was quick, the carpets look great and Michael the technician was a pleasure to work with. He really knew his stuff and was very polite and did an outstanding job.

Report a concern   April 16, 2017 — Rated 10 out of 10 by Ron & Mrs. Stephens Zerorez Tri-Cities
What do you like about our products and services?

Our carpets look beautiful. The service man arrived at exactly the time he said he would. He was knowledgeable, courteous and efficient. He said the carpets would be dry in 4-6 hours, which they were. Would recommend Z erorez in a heartbeat.

Report a concern   April 15, 2017 — Rated 10 out of 10 by Kim Rhodes Zerorez Tri-Cities
What do you like about our products and services?

the floors dried very quickly and most of the stains are gone !!!!! And smells are gone. I cant say enough about your services. your receptionist was concern and polite and committed to working around my sch. Your Technician was awesome , he had positive energy was helpful in moving furniture,very friendly and fast for how many rooms we gave him to do.

Report a concern   April 14, 2017 — Rated 10 out of 10 by R.J. Zerorez Tri-Cities
What do you like about our products and services?

The technician did an excellent job. He was very friendly did above and beyond his job. Deffentley will call zerorez again. I was notified and kept update when technician would arrive.

Report a concern   April 14, 2017 — Rated 10 out of 10 by K.L. Zerorez Tri-Cities
What do you like about our products and services?

The gentleman that came to my house to help were outstanding!

Report a concern   April 14, 2017 — Rated 10 out of 10 by K.B. Zerorez Tri-Cities
What do you like about our products and services?

My technician was very friendly and knowledgeable. She explained everything that was going to happen in detail and answered all of my questions. I had some "pet spots" that she pre-treated and now you can't even tell they were there. Overall, the carpets look great and I will definitely use Zerorez again. Thank you!!

Report a concern   April 14, 2017 — Rated 10 out of 10 by H.B. Zerorez Tri-Cities
What do you like about our products and services?

So far they seem to have cleaned well. Matt was really great with explaining the process he was doing.

Report a concern   April 13, 2017 — Rated 10 out of 10 by O.P. Zerorez Tri-Cities
What do you like about our products and services?

Performance good by the technicians.

Report a concern   April 13, 2017 — Rated 9 out of 10 by Brittney Tejeda Zerorez Tri-Cities
What do you like about our products and services?

Amazing carpet work. Makes them look & feel brand new.

Report a concern   April 13, 2017 — Rated 10 out of 10 by Emil & Jen Leitz Zerorez Tri-Cities
What do you like about our products and services?

PROMPT AND GOOD SERVICE. MET OUR EXPECTATIONS.

Report a concern   April 13, 2017 — Rated 3 out of 10 by M.B. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

At first the carpet cleaning seemed good within a few days the carpet has a smell like it did not dry

Report a concern   April 13, 2017 — Rated 10 out of 10 by Lisa Cantu Zerorez Tri-Cities
What do you like about our products and services?

Prompted time. Friendly and quick

Report a concern   April 13, 2017 — Rated 10 out of 10 by R.S. Zerorez Tri-Cities
What do you like about our products and services?

Clean and thorough service. Willingness to explain processes and techniques.

Report a concern   April 12, 2017 — Rated 10 out of 10 by R.C. Zerorez Tri-Cities
What do you like about our products and services?

I like the chemical free cleaning

Report a concern   April 12, 2017 — Rated 10 out of 10 by Jenn Nance Zerorez Tri-Cities
What do you like about our products and services?

Friendly staff, professional, timely and got the job done!

Report a concern   April 12, 2017 — Rated 10 out of 10 by Richelle Hendrix Zerorez Tri-Cities
What do you like about our products and services?

I like that the service is quick but not without quality. The serviceman is friendly and efficient.

Report a concern   April 12, 2017 — Rated 10 out of 10 by Michael Perez Zerorez Tri-Cities
What do you like about our products and services?

Our service tech was on time, cautious of our walls and corners and was very thorough. Matthew S. seemed knowledgeable and didn't try to push
all their services on us. Super polite and very reasonable in price.

Report a concern   April 12, 2017 — Rated 10 out of 10 by J.G. Zerorez Tri-Cities
What do you like about our products and services?

The carpet feels so much cleaner and there was no odor😊

Report a concern   April 12, 2017 — Rated 10 out of 10 by M.B. Zerorez Tri-Cities
What do you like about our products and services?

Results were great.

Report a concern   April 12, 2017 — Rated 10 out of 10 by T.C. Zerorez Tri-Cities
What do you like about our products and services?

The gentleman who cleaned my carpets, took extra time to make sure all stains were removed.
My carpets look incredible! Thank you Zerorez


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