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based on 8938 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The customer service was great, the carpets are just not as clean as I had hoped for. Might be the best that can be done, but I don't know otherwise I would have rated higher. This is my first time getting carpets cleaned.
Go over problem areas more than once.
What stood out the most was communication. I received several phone calls prior to our appointment reminding and updating me as to the status of their arrival. I really appreciated that.
I love the professionalism of the workers but mainly, I love how CLEAN everything looks! Outstanding work.
Good service worked to my schedule the tech that came was very polite and did a good job thank you
The service tech (Josiah) did a great job. He was very professional, respectful and the carpet in my house looks like new!
The representative was very friendly and respectful. I would highly recommend them t any one of my friends.
I really liked all organic products were used. I had a few questions about the cleaning procedure and Michael explained everything. He was very protective of my home and worked very hard. Michael was very excited about how nice my carpets came out after cleaning, this showed me he takes great pride in his work. Thank you Michael and Zerores!
The techs are friendly, professional, andprompt
the tech was very friendly and efficient.
When I called to make my appointment I asked for the first appointment of the day and was told they would be there between 8 - 12. When I got the reminder call the day before I was told they would arrive between 10 - 2. The tech finally arrived just before 11. I had plans with my kids which I had to miss. Not a happy customer because of this.
Was great! The rep was very friendly and fast!
My carpets are truly clean with zerorez and the technician, Michael, was polite and very hard working.
The constant follow up and keeping me informed of my appointment. The tech was prompt, efficient, very polite and knowledgeable
Carpets looked and smelled great
I like the fact that you don't use harsh chemicals, or shampoos. The drying time was quick, the carpets look great and Michael the technician was a pleasure to work with. He really knew his stuff and was very polite and did an outstanding job.
Our carpets look beautiful. The service man arrived at exactly the time he said he would. He was knowledgeable, courteous and efficient. He said the carpets would be dry in 4-6 hours, which they were. Would recommend Z erorez in a heartbeat.
the floors dried very quickly and most of the stains are gone !!!!! And smells are gone. I cant say enough about your services. your receptionist was concern and polite and committed to working around my sch. Your Technician was awesome , he had positive energy was helpful in moving furniture,very friendly and fast for how many rooms we gave him to do.
The technician did an excellent job. He was very friendly did above and beyond his job. Deffentley will call zerorez again. I was notified and kept update when technician would arrive.
The gentleman that came to my house to help were outstanding!
My technician was very friendly and knowledgeable. She explained everything that was going to happen in detail and answered all of my questions. I had some "pet spots" that she pre-treated and now you can't even tell they were there. Overall, the carpets look great and I will definitely use Zerorez again. Thank you!!
So far they seem to have cleaned well. Matt was really great with explaining the process he was doing.
Performance good by the technicians.
Amazing carpet work. Makes them look & feel brand new.
PROMPT AND GOOD SERVICE. MET OUR EXPECTATIONS.
At first the carpet cleaning seemed good within a few days the carpet has a smell like it did not dry
Prompted time. Friendly and quick
Clean and thorough service. Willingness to explain processes and techniques.
I like the chemical free cleaning
I like that the cleaners you use are biodegradable and they don't give me a headache:). Service was fast and Matt did an excellent job explaining what products he was using and how they work!