What our clients think of us!

It worked

He said he got all the stains out and when i came back the next day their was still one there. I wish there was a way for him to tell that is wasn't all gone so i could have it treated again right then.

The great service you provide and the personality of the employees! They're a delight to work with and are engaging while they do their job.

I had a fresh new stain that I would think would completely come out... I even purchased a $40.00 add on to help and I can still see the stain. I regularly have the carpets clean and usually I see more of a visual difference of before and after.

This is the first time I've gotten my carpets cleaned. This is our first house and we've been in it a few years. i felt like if I didn't point out a spot or stain, it didn't come out. Like a rough spot where baby spit up had dried, still rough. My carpets are dark grey so most spots/stand are hard to see, but I had assumed that the general cleaning would get out that kind of thing. Especially at the $600+ I paid to have it done. Don't understand why my rug, which is nothing fancy and just like carpet, cost so much more and there was still dark spots left behind. (This rug is cream and very light brown and there are tiny dark bits of adhesive? stuck in it that even my spot bot can clean a bit, but then they turn dark again). I had hoped that your cleaning system would remove these once and for all, but they didn't touch that stain. I guess between the technician confidence and my expectations and the price I paid, I Was expecting more. . I want to have my carpets cleaned annually but at this price and result, probably not.

Your employee was on time and very professional. He was friendly and helpful and made sure we were happy with his work before he left.

Friendly, courteous service person. Prompt, answered all my questions.

The carpet looks great. The young man cleaning the carpet, Michael, was very helpful and well mannered. Michael is a 10. You called when you were on the way to our home and were on time...that does not happen with many services.

Their service was great. Good explanations about quality care. No oders left, clean smelling. Wear spots didn't totally come out looking like the rest of the carpet, we give that a 50%. I would call them back for our annual clean. Overall i would rate them a 90%

I liked that the carpet dried very quickly, the technician was informative, and went over everything that she was going to do, also respected my time with my daycare children

The gentleman who worked on our house was very kind and did a wonderful job!

I appreciated how you were able to remove a stain previous companies could not (they left too much soap residue and the stain always resurfaced.) I tell anyone looking for carpet cleaners to give you a call.

You are always doing a great job.I love your sevice. And I told my friends,and they too went to you for carpet cleaning. You are the best.

Fast drying. No residue or chemical smells. Customer service was great!

Carpets came out very clean and were dry quick.

Impossible to be perfect.

The employeesame who cleaned the vents did a great job. Thanks.

The professional experience from phone call, reminder call, technician arriving on time, great work & follow up email. As always a very positive experience & I love my floors.

Service tech was very friendly, knowledgeable and careful when cleaning our carpets. We really respect when someone respects our home. Took time to put shoe covers on his shoes, put safety guards on all wall corners even put temp door guard when front door was open. (Very cool outside). Will use again & will recommend to friends & family.

Courteous and professional

I called with an Emergancy and got same day service! They did and excellent job!

Cleanup after the carpet cleaning needed a little work. It was a rainy day, so this made it a little more messy, understandable. Technician overall did a great job and was very personable.

Monica was friendly and explained what she was going to do. She did an excellent job! I am telling others about your company!

quick dry time!

Cleaning system;Quality of cleaning; customer service; availability;

Customer service was good, when icy roads made it dangerous to drive to Walla Walla you rescheduled for the earliest time possible.
Josiah was so great, I would ask for him again.
I like the idea of lower exposure to chemicals.

I have been meaning to call this week, but after the last visit my carpet and couch still had many spots which is unusual for you company because I've always been very satisfied. This last time though I was very disappointed that I spent so much and my carpet doesn't look clean.

It took way to long to clean my couches, a machine broke and I wasn't asked if I wanted to reschedule or a discount for my time

The person on telephone was pleasant and easy to work with. We had the 3 rooms for $99 + water disposal fee. I figured our family room was the size of 2 rooms and I was right. (but I had not discussed it when making the appt.)
Bedroom carpet -medium color- looks great.
The next day, the large family room needed a 'call back' in one area. Again, the phone person was friendly, service was prompt and now the rug (light color) looks great.
I would use Zerorez-TriCities again.

Friendly, fast and exceptional cleaning!