Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8938 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 4, 2017 — Rated 5 out of 10 by J.G. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Residue on the hardwood and water stains on the backs of two chairs is rather disappointing.

Report a concern   April 3, 2017 — Rated 0 out of 10 by J.B. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Tech didn't wear shoe covers and brought more dirt on the carpet from outside than he did cleaning it.

Report a concern   April 3, 2017 — Rated 10 out of 10 by Dyanna Schultz Zerorez Tri-Cities
What do you like about our products and services?

Sheldon was very good. Explained things and you could tell he cared. A real professional.

Report a concern   April 3, 2017 — Rated 10 out of 10 by S.B. Zerorez Tri-Cities
What do you like about our products and services?

the workers are friendly and very profesional.

Report a concern   April 2, 2017 — Rated 10 out of 10 by L.T. Zerorez Tri-Cities
What do you like about our products and services?

The tech,Matthew, was wonderful. He was mindful of explaining everything he was doing and making recommendations. The carpets cleaned look almost new.

Report a concern   April 1, 2017 — Rated 10 out of 10 by P.H. Zerorez Tri-Cities
What do you like about our products and services?

On time, Juan was very professional, hard worker.

Report a concern   April 1, 2017 — Rated 10 out of 10 by S.A. Zerorez Tri-Cities
What do you like about our products and services?

Home smells fresh and clean without smelling like heavy chemicals.

Report a concern   March 31, 2017 — Rated 10 out of 10 by L.A. Zerorez Tri-Cities
What do you like about our products and services?

Friendly technician and happy with the results.

Report a concern   March 31, 2017 — Rated 4 out of 10 by J.H. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Did not move furniture. We are elder people & can't move furniture. When i called for the appointment the lady I talked to asked me what furniture we had. I told her 4 chairs. She said, no problem, they could move it. The workers were very courteous & did accomodate when I asked them to move one chair. Also, they charged me for a room for my hall, which is not that long. All in all they did a good job, but would not recommend them to older people who can not move furniture.

Report a concern   March 31, 2017 — Rated 10 out of 10 by Carol Mumma Zerorez Tri-Cities
What do you like about our products and services?

The cleaning solution I purchased is great for refreshing my carpet and pet smell!
Love your service guys always so professional

Report a concern   March 30, 2017 — Rated 10 out of 10 by C.S. Zerorez Tri-Cities
What do you like about our products and services?

Love that your product actually cleans and does not leave the carpet and padding underneath soaked.

Report a concern   March 30, 2017 — Rated 10 out of 10 by E.A. Zerorez Tri-Cities
What do you like about our products and services?

The dry result

Report a concern   March 30, 2017 — Rated 9 out of 10 by B.M. Zerorez Tri-Cities
What do you like about our products and services?

Scheduling was quick and easy. Response was immediate and staff friendly and professional.

Report a concern   March 29, 2017 — Rated 10 out of 10 by Gary Schweighardt Zerorez Tri-Cities
What do you like about our products and services?

Fast, friendly, and no chrmicals.

Report a concern   March 29, 2017 — Rated 10 out of 10 by Sarah Collum Zerorez Tri-Cities
What do you like about our products and services?

Very professional and friendly staff, the tech, matt did an amazing job. The place looks and smells great.

Report a concern   March 29, 2017 — Rated 9 out of 10 by B.W. Zerorez Tri-Cities
What do you like about our products and services?

On time and carpets looked good.

Report a concern   March 28, 2017 — Rated 10 out of 10 by Paul Rybock Zerorez Tri-Cities
What do you like about our products and services?

friendly technicians, willing to listen to client needs

Report a concern   March 28, 2017 — Rated 0 out of 10 by L.H. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

did not remove stains in carpet

Report a concern   March 27, 2017 — Rated 10 out of 10 by Tina Etherington Zerorez Tri-Cities
What do you like about our products and services?

Great!!!!

Report a concern   March 26, 2017 — Rated 8 out of 10 by T.C. Zerorez Tri-Cities
What could we do to improve?

The young men were great, but I would like to see more training in spot removal for your techs.

Report a concern   March 26, 2017 — Rated 10 out of 10 by D.B. Zerorez Tri-Cities
What do you like about our products and services?

Quality of Technician's Work to get carpet and vents cleaned

Report a concern   March 26, 2017 — Rated 10 out of 10 by Sherry Hamlin Zerorez Tri-Cities
What do you like about our products and services?

Pet friendly products. Prompt and kept informed and tech Mike was assume! Beautiful job and I am so happy with the job!!

Report a concern   March 26, 2017 — Rated 10 out of 10 by D.H. Zerorez Tri-Cities
What do you like about our products and services?

Professional service

Report a concern   March 25, 2017 — Rated 10 out of 10 by R.B. Zerorez Tri-Cities
What do you like about our products and services?

The technicians were very efficient in their services and very knowledgeable.

Report a concern   March 25, 2017 — Rated 10 out of 10 by D.O. Zerorez Tri-Cities
What do you like about our products and services?

Very informative about the services. Mike and Matt did a real good job. They have great customer service skills. They promote your Company. Have already recommended your Company. Thank you for your services.

Report a concern   March 24, 2017 — Rated 10 out of 10 by Marc Benton Zerorez Tri-Cities
What do you like about our products and services?

Technician's did a excellent job. Neat in appearance and friendly.

Report a concern   March 23, 2017 — Rated 10 out of 10 by Cori Jones Zerorez Tri-Cities
What do you like about our products and services?

The gentlemen who cleaned our vents were timely, professional, kind, and helpful. They answered all my questions and did a great job. I recommended a friend before they even left my house! They house looked great, smelled great, and I knew was very, very clean.

Report a concern   March 23, 2017 — Rated 9 out of 10 by K.E. Zerorez Tri-Cities
What do you like about our products and services?

Service was very good, both guys that came here were very polite and courteous. The carpets look better this time.

Thank you :o)

Report a concern   March 23, 2017 — Rated 10 out of 10 by Tiffany Pond Zerorez Tri-Cities
What do you like about our products and services?

Monica was friendly and professional. She was very informative and answered any questions I might have had before I could ask. The whole experience was great from my initial inquiry calls to the quick service for both the air ducts and carpets. My carpets were saved from having to be replaced and the products left my house smelling wonderful and clean. We have already been spreading the word.

Report a concern   March 23, 2017 — Rated 9 out of 10 by Phil Cathey Zerorez Tri-Cities
What do you like about our products and services?

On time


Privacy Policy