- Phone: 509-582-9000
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based on 8938 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
it like & smells clean without the soap film
Fast and a job well-done.
Loved everything about Zero Rez! The staff was great. The tech was friendly and did a super job. I would recommend them to anyone.
Thanks again!
Gets the job done right!
Juan was an exceptional young man-he represents Zerorez the way all businesses should be treated. He did an exceptional job - all of your people should be as a quality as this young man. Please, just only send Juan to this address. Thank you.
Clean scent. Fast drying time. Friendly, knowledgeable and helpful staff.
Awesome service! Awesome technicians!
Michael did a great job very friendly and efficient.
Very professional staff! The products are non-toxic and cleaned our carpets wonderfully! Very pleased! We will always call Zerorez!
Quick efficient service. We've used other companies before but Zerorez left our carpet cleaner than ever before!
On time,friendly
Carpet was very clean and your tech did a phenomenal job. He was incredibly professional, on time, and answered any and all questions I had. Well done!
Very professional service. I'm very happy with the carpet cleaning results. I really like the spot remover I bought. It just lifts the stains to the surface.
Excellent service and fast service
Didn't turn my spigot off and thus wastep water. Ruined some trim, left water marks on my tile....managers not following up after complaints.
Great customer service from your Associate.
The associate was kind, did a great job, worked really hard to please us. I will definitely use your service again and recommend your service to others!
The service is outstanding. I love the product of not putting soap into the carpet to clean. I also like the guard feature which works fantastic.
Great job
I have two small hallways and a small dining room. It would be nice to get a question answered immediately or same day if you are asking the tech or person on the phone a question in regards to pricing. I'm charged for 4 bedrooms and 2 hallways and I wanted to know since my 2 hallways are small if possibly that can be included with my dining room so I'm not charged the additional price of 2 hallways. Plus when I called, I mentioned the Reka special I heard on the radio and left a message it included 4 bedrooms and to come out and find its only the special for 3 bedrooms. The special needs to be consistent with what the radio says. Other than that the service was great, I'm still waiting on hearing back from someone. Thank you:)
Price and quality
My carpets were really clean.
I ORDERED MY CARPET CLEANED BUT WOUND UP GETTING MY LAZY BOY RECLINER AND THE PROTECTENT PUT ON MY CARPET. IT TOOK ALMOST 4 HOURS. I WAS SICK SO 4 HOURS SEEMED LIKE FOREVER. I HAD EVERYTHING MOVED AND HAD POWER VACUUMED MY CARPET TWO DAYS IN A ROW BEFORE THE CLEANING SO HE DIDN'T HAVE TO WAIT ON ME. HE WAS VERY NICE AND HAD I FELT BETTER MAYBE THE TIME FRAME WOULD NOT HAVE SEEMED SO LONG.
Friendly and quick. Carpets looked good
People are very easy to work with.
I did not receive the deal I asked for. I was told by the cleaner that I did get it, and I called to ask. I was told the message would be given to the manager and she would call me back. She did not. I then called again and was given her voicemail and left her a message myself. I still have yet to receive a phone call or refund for being overcharged. Very disappointed 😔
Works good no chemical smell drys fast
Great service, friendly technicians, ease of getting an appointment.
Rugs dry quickly, they do the best the can with stubborn spots, smells clean and fresh when they're done.
The technician seemed totally unorganized. I had him apply chemicals to the animal spots in one room. He seemed to have missed other spots in that room. In the main living area, I pointed out spots to be pre-treated, I can still see all but one of the spots I pointed out. I have no idea how much we were charged as the online invoice doesn't show anything when I download it. We have used your service in the past and were very pleased, this time not so much. He said he was having a problem with one of his hoses but if tat were the case, I would think he would have rescheduled the appointment. Again, I'm very disappointed at this time. We live on our social security and cannot afford to have the carpets cleaned again. Sorry, I usually am not one to complain but I felt as though I had to this time. Sincerely, Mrs. Last name removed